When I dropped the truck off the worker was very unprofessional and spoke to me like I was an idiot, was also on his phone speaking to someone in a different language while helping me. He didn't seem to care or understand when I told him the vehicle was not shifting properly and was staying in 3 and you could hear it rev when you were driving.Alexis W.
Customer Reviews for North Bend Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Beverly M.
Price came up to 100 dollars for 1 trip less then 30 miles .. not worth it at all .. what a rip offCarmen J.
Customer did not leave a comment.LASHANA A.
Yes..it was told to me that when I pivk up the truck, it was suppose to have a half tank of gas which the truck was on empty...Valdosta the truck was very nasty on the insidedeborah B.
Customer did not leave a comment.Michael Jourian A.
Customer did not leave a comment.David M.
Customer did not leave a comment.ANGELA V.
Customer did not leave a comment.Alexander W.
Customer did not leave a comment.James F.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.Tommy W.
Customer did not leave a comment.PAUL A.
Got charged the wrong amount, was told someone would call but no one ever did. Have tried calling the customer service line multiple times but sit on hold for 30 mins plus and no one answers. Absolutely awful customer service, will not be using uhaul ever againcharles H.
Owner of location was very rude and screamed and cussed me out had to have a police officer passing stop in for my safety because he was making threats! He never got off of his cell phone and when returning he got right in truck and started to smoke and when I went to pick up truck he was smoking in it! Very unprofessional! I have used uhaul and so has my family many times over the years! We will not be using uhaul again!Caitlin R.
Bill the customer properly. Charged me $60 over what was supposed to be billed.Jerrann W.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Rigoberto M.
Customer did not leave a comment.DeShunta G.
Charge me for insurance when I click no on reservation, I will never go there again. Terrible service he should have his u haul license removedvincent D.
Customer did not leave a comment.Vincent V.
Open bottle of alcohol found stored in glovebox. Cleaning of trucks needs to be more thorough. Fuel gauge malfunctioned and would not go past 2/3 tank even after replacing $40 of fuel at this rental/service stationCameron M.
Just keep them safeAntonio H.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Deanna C.
Very slow had difficulty staying off his phoneJim C.
Customer did not leave a comment.Roy D.
We asked for a dolly and moving blankets knowing how heavy the item we needed to move was heavy. We were told they were in the back. He even looked. When we got to the place and opened the back, it was empty. We gave 3 guys $45 (all the cash we had on us) to put it in the truck. And it was quite the struggle. When we got home we had to woman handle it the best we could with some damage to the item. When calling the owner the next day he hung up on us. We are pissed off to say the least.Beverly H.
Employee was rude and wasn't able to explain very clearly how and why I needed to pay the deposit. I was about to walk out. No return instructions were given.Jeffrey R.
The store is a pit, the person checking me in was very nice. Could use a lot to park the u-hauls in, maybe they could take over the former car repair place next to newer Tire Discounters.CHRISTOPHER F.
Customer did not leave a comment.SHERRI C.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.isaiah J.
Customer did not leave a comment.James K.
The staff was very friendly and helpful.Chelsea H.
one person working the store and the uhaul rental. took extra time to complete the rental.david S.
Customer did not leave a comment.Rickshina D.
Customer did not leave a comment.Corey P.
Customer did not leave a comment.Trinity L.
Not very clean.Christina H.
Awful. Gross, never ever ever going to rent from u-haul again. There is no staff, the gas station is gross. What the actual hell.Cody P.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.PAMELA K.
Customer did not leave a comment.Mark R.
Very rude people at this locationDaryl S.
Customer did not leave a comment.james S.
Customer did not leave a comment.Rob H.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.KEITH G.
He slipped in a safe mode coverage charge on my invoice that I did not select on my online reservation and would not reply to my email request to correct thisKevin M.
Customer did not leave a comment.ron D.
The provided truck lock was broken and clearly not working before we got the truck. He hinted around as if we damaged it. Funny part is that was the first thing he walked to and checked when we returned the truck. It wasn't checked when we picked the truck up though lol. He tried to push and say we didn't put enough gas in it when actually we put in just a smidge over from what we received. Besides the customer service being shady, the truck it's self was probably one of the roughest trucks I've rented. The noises and the ride itself was rough. At the end of the day it did the job but I'll probably stick with the competitor.Shannon A.
The online check in procedure did not save me time at all! The person working there didn't know what that was and was extremely rude about it. I basically had to start over with him and it took forever!Corri F.
Trailer was very noisy and hard to hookup. Would pay more for newer trailer - if that was a possible option.Eric R.
Revoke their right to carry your brand.RUSTY S.
Friendly and Fast!Aurora S.
I was charged $10 for the follow when it should be $7. I drove the truck less than 6 miles and have to pay $17 for gas. This is a Shell station and the power was out. Too much for less than 2 hours.anna B.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.sarah G.
Ryan was excellent when I returned rhe trailer. He apologized for the service, or lack of that I had received when I picked up the trailer. Ryan was very professional with a smile on his face. Walked around the trailer with me and asked if I had any problems.Tina V.
U-haul trucks were parked everywhere so I had no idea where to park. There was not a designated packing spot for uhaulsJoshua S.
There's not much room to maneuver there, but the location is very convenient.Kenneth B.
The customer service was great. I don't remember her name but it was an older black lady. She was warm and inviting and extremely friendly. I will definitely refer this location to friends and familyDaBranda J.
Customer did not leave a comment.William B.
Was secretly charged for the safe drive 14$ insurance.. the man admitted he added it and that I should have looked better.. he didn't ask if I wanted the additional insurance or that I could deny it he just charged it to me.. I imagine he's done it to a lot of people and they don't catch itJeffrey O.
Inside of cab needs to be cleaned. Need to have utility dollies at site.Susan D.
I would recommend a new clerk. The gentleman had poor customer service even at the sign out. He took a personal call while I was on time for the reservation. Then at the time of vehicle return, he claimed that he explained that we had to notify him before leaving with the truck that the cart would be charged if it is out of zip tie. We failed to check and when we opened the truck offsite, it seems the cart was off its zip tie. We tried to explain this to the clerk. He raised his voice and rudely blamed me for this. I explained I wasn't looking for an out, I was in a hurry to do some book donations. He then admitted that he recalled us telling him we already had a cart we owned. Then further added "I don't give a damn what you were doing - you were suppose to tell me if the cart was off its zip tie" In hindsight - I probably should have checked. However, I was driving off with the expectation the truck was in a condition that most U-Haul locations are. In mint condition and everything in tact. I am not seeking any refund for the rental, but I strongly advise you to look into this gentleman who handles this location. His attitude and demeanor were completely unprofessional.Eric H.
Well, the locations can be open when they say they are going to be open. We arrived a few minutes past 8:00 am and the location was dark and locked. We called customer service and all they could offer was for me to talk to a scheduler to find another location. The only information they were able to provide was that the employee had not clocked in for the day.. obviously. We asked if they could contact him to see if he was on his way; they said no and I could either wait or call another location. At 8:25, the employee finally arrived and wasn't he a gem. He finally let me enter the building at about 8:30, after turning on lights and starting the coffee pot, and clearly didn't want to deal with the uhaul side of his business. While he was barely speaking to me and getting me checked in, he stopped what he was doing TWICE to assist his convenient store customers. I didn't walk out of the store with keys until about 8:45.. so, it basically took me 45 minutes to get that van. The van itself still had trash in the cupholders and mud all along the floor. At the end of the day, the van worked for what we needed but this was not a pleasant experience.bri-anne D.
The whole experience was not pleasentRandall M.
Very straight forward rental, no problems at all.Donna S.
Customer did not leave a comment.Mark Thomas N.
Customer did not leave a comment.Markeisha S.
Signing for the uhaul was hassle free but the location is a gas station and the trailer is parked close to the pump so when I finally hocked the trailer up I had to wait for a customer to finishing pumping gas so I could pull out. After I returned the trailer and detached it, I went inside and asked if there was anything I needed to do before I leave the trailer. The worker simply said nope it's all good. The next day I get an email saying I haven't returned the trailer...Zachary H.
When the truck was returned at the last minute because no extra time was allowed, the computer was not working at the station. Therefore we got a late email that required a response. The woman at the Shell station counter did not inspect the truck, but just wrote a note about when it was turned in. Today I got a bill for cleaning This should have been done when we dropped the truck off so that I could have swept or dealt with whatever was needed. Please call to hear the rest of my point of view. (216) 288-4517. Mark WesselsMark W.
Customer did not leave a comment.Tyler K.
The person who helped me was very rude toward myself and my aunt.Adam G.
Have both truck and dolly at same location and in working orderdavid B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Maureen K.
Customer did not leave a comment.Tracy G.
The worst service and equipment experience in my life! I had rented Uhaul so many times and in different states.. but, never saw anything like this!! The gas station was rude and belligerent when I asked him why I can't have the size truck I reserved online. His answer was: f*** you.. I was in awe and literally just walked out to find the truck old dirty and stinky.. the truck could barely make it uphill and I felt like the steering wheel was loose, it was shaking and scary.. when I got back, He said the system was down, estimated my charges to almost $45.00 just for me to wake up on a $80.00 charge on my account! What a mess!!Salah C.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Jonathan D.
Have someone working there that know what they are doing and not giving incorrect informationjoanne H.
Customer did not leave a comment.laura B.
Customer did not leave a comment.Marian J.
Customer did not leave a comment.Melanie R.
I got to this location a few minutes before 8 am an it was closed. The man opening this store was 10 minutes late-I was reaching out to customer care when he finally showed up. The truck was clean but only on a forth of a tank. He told me there was a dolly and blankets in the back of the truck and that I would be charged if the seal was broken. First off, when I made my reservation on line, I declined all the extras. The truck is small and we had a lot of items to move. We had 2 of our own dollies, but apparently the seal broke on the truck dolly so I was charged an extra 7 dollars for something I did not use. I had to put gas in the truck before my second stop because it was already on empty and delivered the truck back with more gas than I started with. The man at the store was rude and refused to discount the 7 dollars on my bill. I will NEVER rent a uhaul from this store again. In fact I will let anyone I know who needs to rent one to avoid this location. Very very disappointed!!!Shirley R.
Customer did not leave a comment.Darlene F.
Customer did not leave a comment.Dabranda J.
Overall, the experience was great. Convenient & reliable. The truck was in good condition, though not broom swept clean when we received it. We will use Uhaul again.Olivia R.
very rude customer servicePatrick G.
Was overchargedMarvin L.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Matthew J.
everything goodaneete R.
Customer did not leave a comment.Kesha C.
Customer did not leave a comment.Jack D.