Customer Reviews for North Central Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Central Automotive

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Mary W. on

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Customer did not leave a comment.

Kendra C. on

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They were closed when I did the drop off. But they called me twice through the day to check on my status, and said all is well and told me where to drop the key. Good communication.

Adam M. on

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That location customer service was amazing.. 5 Star services

Alex P. on

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Feedback forms and comments will not be heeded so I am expecting this to be deleted. I was overcharged for a subpar truck. Then to add insult to injury, I needed to fill the gas tank higher than I picked it up. If you really care, you need to physically review this location. My advice, do a spot check “unannounced”. Maybe if you take responsibility for your brand, you won’t loose more customers like you just have.

James W. on

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Clifford C. on

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David L. on

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The location at 11120 - 154 Street is very busy but only has 2 staff. Expect long waits.

James B. on

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Paul L. on

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Seemed a bit disorganized (could be as it was new location) but all went well

Lodeliza E. on

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For the future, hoping there open in weekend

Zhaocheng H. on

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I was told I can return the truck same day after business hour as one day charge but I got charged extra for late return.

Martin T. on

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Thanks

Lindsey M. on

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Christopher T. on

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Cale M. on

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Highly recommend this location! Renting a U-Haul here was the easiest part of my move.

Ernie S. on

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Well done. Polite knowledgeable friendly I would highly recommended. Thank you for making my day.

Anita V. on

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Michael T. on

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Cameron David M. on

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Everything went very well,

Raymond S. on

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Inside windows could be cleaned and wipers did not work well.

Peter M. on

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They were really nice and helpful

Brent C. on

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small problem with the original truck - the battery was dead. Couldn't just swap out another truck, had to re-do the whole contract. Took a little longer to get on the road that planned.

John P. on

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We booked through the website, which did not recognize Canadian holidays like labour Day and did not offer me the 24/7 option for Labour Day. Harry just happened to show up and very graciously rented us the truck we had requested. Thumbs down to UHaul; thumbs up to Harry.

Connley M. on

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When you book equipment 3 months in advance, have it ready or let them know before but the day before. Location was good, uhaul service was horrible

Rich B. on

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Ryan B. on

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Shawn P. on

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It was the overall experience that was very poor and extremely stressful. I went online to book the truck to be picked up at the south edmonton location and received a confirmation that the rental was secured. I got a call 4 days later to tell me that the truck was not available after all. Now I’m scrambling to find a truck 3 days before I needed it. I managed to find one but ended up being a 26’ instead of the 17’ originally reserved. It was only available for 24 hours. From 7am-7am. I travelled 45 minutes to get this truck. It was 7:45am when I got to the location only to find out it didn’t open until 9am. So when I called the 1-800 number the lady told me that I was to do a “self-pickup” which I wasn’t made aware of at the time of booking. Besides I hadn’t even gave a credit card or my drivers license at the time of booking so this didn’t make sense at all. I stood outside this location for 45 minutes trying to work with this woman on the phone to help me get my so called self pickup. Thankfully the manager showed up an hour earlier than the store hours and allowed me into the store to help me get my truck. By this time my scheduled move was behind two hours. I have never had such an awful experience with U-Haul in my life and we’ve used them lots. This whole experience was terribly disappointing and I will never ever use U-Haul again. My husband had just worked a 14 hour night shift and was so exhausted by this whole ordeal. I would so appreciate it if someone could phone me to explain what had went wrong here.

Tracey K. on

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Perhaps better address signage. I received great service. I would highly recommend this shop.

Ian T. on

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John B. on

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We were happy with everything until we were charged a cleaning fee. We received the truck pretty clean, (the outside was dirty), the inside was fine, but not sparkling or anything and smelled like cigarettes and we only used the cab to go to eco centre. The cab did have lots of debris but my husband swept it out. We would love to know what thd cleaning fee was for but neither of us really wanted to call and complain. It's too much of a hassle.

Yurij S. on

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These people rocked. They were quick to address me when I arrived, everything was easy, the truck was in excellent condition. Service was an 11/10 and made my move that much easier.

Tim S. on

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I had to book last minute: Harry and Carli came through..... much appreciated. See ya Thursday for my usual weekly booking. Cheers

Andrea P. on

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