Customer Reviews for North End Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North End Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Zach F. on

Rating:

Horrible hassle. I was transferred to this location which was gated and unattended. After calling the listed phone numbers, I finally reached someone. He said they were closed initially and then realized I had a rental. After getting inside, he didn’t know the code to the lock box so I waited for 15 minutes. After figuring out the code, I was told I’d be emailed a link to document damages. The link was incorrect and I was unable to document damages or the fuel level which was about at a quarter tank. I will be calling to discuss further.

Kai P. on

Rating:

Customer did not leave a comment.

Nick H. on

Rating:

No one was there and no place to park the truck besides on the street.

Justin E. on

Rating:

Very friendly staff was very happy with how they worked with me

Joellen T. on

Rating:

hard to find

Marcello W. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

The guy was 20 minutes late, did not apologize for being late and was very unprofessional.

Chrisana T. on

Rating:

Customer did not leave a comment.

Bob S. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

The only critique I would have about the site is that it's virtually invisible as you drive by on a relatively busy street. A sign would be very helpful! The staff person was very helpful and friendly once we finally found the location after driving past it 8 times!

Howard W. on

Rating:

A small location but very helpful and friendly service, they had the trailer I needed and the guy working there was very accommodating. Would use them again and would recommend them to friends

JoAnn B. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Keep up the good work!!

Paulette S. on

Rating:

The location is no longer called North End Self Storage so it felt uncomfortable dropping the trailer off there.

James K. on

Rating:

Nice helper guy

Scott P. on

Rating:

No good spot to park trailer, very tight quarters to try to maneuver in

Nestor K. on

Rating:

no markings as to where to leave equipment.

sam L. on

Rating:

Customer did not leave a comment.

JOHN J. on

Rating:

We were routed to a different location than the one we requested. We had requested blankets and we had to return to our initial location to pick them up after picking up the truck. Our first stop on the road revealed that the truck had not been serviced. We had to add 3 quarts of oil to get it to register on the dip stick.

Brian C. on

Rating:

Get rid of satellite locations. I went to return my trailer at 9:00 only to find that the location's gate locked automatically at 8:30. Customers rent U-Haul equipment to assist moving, an already inconvenient task. Ridiculous hours, poor customer service, and inaccurate posted operating hours contributes to the frustrations that already accompany moving. U-Haul is making its name out to be some sort of joke.

Cha X. on

Rating:

The guy I picked up my trailer from was great and very helpful. I got there early and he was out doing some maintenance work. He left a note on the door with a phone number. I called and he came back right away. Helped me load the trailer. I had issues with my hitch not going in and he helped me get it going. Best service ever.

MICHELLE C. on

Rating:

Customer did not leave a comment.

Douglas H. on

Rating:

The owner was very helpful and answered all my questions. He was very easy to work with and would definitely recommend this place to anyone.

Guillermo D. on

Rating:

The attendant there was super helpful. Your computer system seem a bit cumbersome for your employees.

ricky Y. on

Rating:

Easy, fast and awesome service by only 1 employee ..

RICHARD B. on

Rating:

Staff was very friendly. Unit was clean, and in great condition.