Customer Reviews for North Main Self Storage
(U-Haul Neighborhood Dealer)

420 reviews

1712 N Main St   Las Cruces, NM 88001

(575) 524-7200

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(575) 524-7200

1712 N Main St
Las Cruces, NM 88001

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Parking lot was a little tight, but we got it done.

LAURA K. 
Rating:
5.0

Confusion on the fact that Main Street had the trailer and the truck, but I was sent to the closest one near me , little Rascals, not his fault, but UHAUL, fault for having me go 20 plus miles out of my way! Hopefully I received free mileage!

James P. 
Rating:
2.0

The attendant at the location was rather disinterested and took my name and then said to just leave the keys. Didn't offer to come out and look at the truck condition or cleanliness. Location was a bit sketchy.

INGRID FAYE K. 
Rating:
5.0

Customer did not leave a comment.

EVAN T. 
Rating:
5.0

Very professional and helpful staff

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Larry V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gennifer G. 
Rating:
5.0

Customer did not leave a comment.

DIEDRICK S. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Everything and everyone was great!

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

JAMES E. 
Rating:
3.0

Easy and quick! Just what I needed!

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Amanda V. 
Rating:
5.0

Friendly efficient personal at this location. If I ever need another uhaul this will be the location I get it from

DIANA G. 
Rating:
5.0

Pick was easy!

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Arika D. 
Rating:
5.0

They went above and beyond to help me out even reduced the rate on a bigger trailer because they didn't have the trailer I wanted. Great place I would go back.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Intessar A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

SELENA A. 
Rating:
4.0

Customer did not leave a comment.

ALEX M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

evelyn D. 
Rating:
1.0

The guy came out to try to check in the truck even though I was doing it through app. He tried to charge me $25 for it not being swept out even though it was. I took pictures and turned it in through the app! Didn't need his “help” or he's scam for $25.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

RANDLE L. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

Nathan E. 
Rating:
4.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Andres L. 
Rating:
3.0

El Paseo (Las Cruces) location was much more accessible, functional and friendly.

David W. 
Rating:
3.0

N/A

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA T.  |  Overall Experience 
Rating:
3.0

The overall Uhaul experience was frustrating. I was able to reserve a truck days in advance, but was informed the day before my planned move that a truck was not available. This left me scrambling to find another similar rental truck for the move at the last minute. Uhaul then informed me late afternoon, the day before the move that a truck would be guaranteed. All of this confusion caused undue stress on all persons involved in the move. The process for these transactions should be better monitored.

William S. 
Rating:
4.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Perfect time and availability!

James P. 
Rating:
5.0

The North Main owner, Ed Diaz, is one of the nicest and smartest people I have even met. He is welcoming, gracious and ever helpful. He cares about what he is doing. He may not remember all of his customers (usually such brief encounters) but we remember him and his first class treatment. On a previous rental, I made a mistake and Ed helped me to resolve it that was very convenient for me (totally my screw-up). On this rental, there were equipment problems and Ed went out of his way to make sure it was fixed right so no future customer was adversely affected.

Steven K. 
Rating:
2.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

I've rented here more then once, great customer service I'll come here as long as it stays this way.

Kevin F. 
Rating:
5.0

N/A

Adrian A. 
Rating:
5.0

Great service

Douglas S. 
Rating:
4.0

I don't believe the cab of the truck was cleaned out. The paperwork from previous person was still in there.

sheila S. 
Rating:
2.0

I had reserved a uhaul with dolly included two weeks prior to the date. When I brought the uhaul home to begin to load it the dolly was not in it. I called the office and was told I would need to go to the original location and most likely a second location to see if they had one in stock. I did not have time to stop by two locations and instead had to buy a dolly. Once we were on the road we noticed the uhaul shaking and pulling. My sister was following us in another vehicle and told us the front right tire was shaking and appeared loose. We had to pull over and lost about two hours waiting for a tire company to repair the issue. He informed us the tire was misshapen and had a bulge. I understand things like this happen but the truck clearly stated it had been inspected and was safe to use. It was not. Thankfully once it was fixed we were able to make the ten hour drive without further issues with equipment. I prepaid for four days but returned the uhaul on the second day. I have yet to be refunded for the dolly or the extra two days I did not use the truck.

Cristian V. 
Rating:
2.0

Parking poor; tight space, average service at best.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Kristine O. 
Rating:
5.0

Service was great!

Martina P. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

jessica J. 
Rating:
3.0

Trailer came with I learned was a broken spring that supports the axel and a punctured tire…

John H. 
Rating:
3.0

Nothing special about the location. Office portion is clean and well maintained, but old and could use updates.

Thomas R. 
Rating:
5.0

Service was fast and easy. I will return to this location in the future

Rafael R. 
Rating:
5.0

I am so happy to find people who make me feel welcome, specially we all stress moving out. This company has really good prices. Tanks to the all uhaul representatives specially to the two guys in las cruces, NM

Arlette R. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELLOUIS S. 
Rating:
3.0

Spend a little to modernize the location.

Dan U. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Norma A.  |  Overall Experience 
Rating:
5.0

The gentleman there was very helpful and friendly. He hooked up the trailer to the vehicle and he was very professional. I definitely would recommend this company to other's.

Deanna V. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Not much, went pretty good.

Dennis W. 
Rating:
5.0

Clean trailers before renting

Bill S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Make drop off easier instead of hand walking the trailer s to a spot have a drive thru gate area

John K. 
Rating:
5.0

I made a reservation for the trailer and utility dolly at the El Paseo location. When I showed up they didn't have the dolly. Luckily the Main St location had both. The reservation system shouldn't allow you to make a reservation if they won't have the equipment at the allotted time.

MARK S. 
Rating:
5.0

Very nice people to deal with.

Donald H.  |  Overall Experience 
Rating:
5.0

Checking in and out was fast and hassle free. Very convenient with the drop box. The Uhaul was easy to use and I'm a girl!!!! Lol 😆 Wonderful experience.

DAGOBERTO G. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

They were very polite and quick, no improvement needed

JAVIER O. 
Rating:
5.0

Super friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.

Areon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

We made our reservation 4 days prio to needing it. The trailer was fine but the local store manager was pretty grumpy while getting our paperwork together for a one-day reservation. We returned the trailer 13 hours later and checked it in using the app. When the bill came, we were charged for two-days rental which I had to dispute, afterwhich the correct amount was deducted from my bank account.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Eleazar T. 
Rating:
3.0

Customer did not leave a comment.

GLORIA O. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

jordon c.  |  Overall Experience 
Rating:
4.0

I am very disappointed in the service received from your dispatch. This is the second time in a month I have rented. I asked for a car dolly and was told this was available at this location. It was NOT. This was after spending over 30 minutes w/the call taker because she kept losing my information. My first experience was with a box truck that stalled several times and ran horribly. I informed the staff at the El Paseo location, they said, "ok".

DELIA E. 
Rating:
3.0

Customer did not leave a comment.

Mason E. 
Rating:
4.0

Customer did not leave a comment.

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

JOSELYN E. 
Rating:
5.0

This storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.

Megan W.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service provided, especially by Eddie who was the person who actually rented us our vehicle.

Grace M. 
Rating:
2.0

Clean the cab. Advise if it has cruise control.

bradly B. 
Rating:
5.0

Customer did not leave a comment.

liz b.  |  Overall Experience 
Rating:
3.0

I don't know where to start. Customer service via U-Haul 800 numbers were exceptionally poor!! No one wants to help and staff keep telling me U-Haul is a self help company. Funny no one said that when they were singing me to a 3k agreement. At one point your customer service contacts had me calling 14 different phone numbers to figure out about movers being at my house for moving. 4 times I said to the supervisor that this is not proper service, and she kept repeating we are a self help company. I said I'm not going to call 14 different numbers and she needs to get an officer of the company on the phone with me. I had issues every step of the way from confirming crates to be delivered on 11/6 to paying final bill on crates to be delivered at new address. In all my years this experience has been the most frustrating I have ever had to deal with. In total I probably had at least 7 hours on phone trying to get moved, and worst yet trying to pay final billing so my belonging could be delivered to my new residence. Can't rate local locations, they had nothing to do with customer service at 800 numbers, and your survey will not post without a rating for local location. Just another frustrating service glitch

Melvin P. 
Rating:
5.0

I will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.

megin s.  |  Overall Experience 
Rating:
5.0

Professional, friendly and exactly what I needed for my move. A pleasant transaction. Thank you.

Megin S. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

The local U-Haul stores in Santa Rosa & Las Cruces were stellar! Especially Edward in Las Cruces. But when I was comparing prices, the U-Box offices quoted me a price of $4300 to move from CA to South Carolina. I chose U-Haul based on the price. When we changed our plan and moved 1/3 of the distance to New Mexico, I was charged $5600. They told me prices might vary some, but I was never told that saving a distance of 2000 miles would cost me $1300 MORE. They kept insisting it wasn't their fault since they used trucking services that they had no control over. Well, that is a bad business model if you can claim no responsibility to your customers. I could have had my entire house packed and shipped by a moving company. Instead my husband and I as seniors spent 4 days packing. Then hassling with the company, that at times couldn't find my order number. I would wait endlessly on hold or have to talk to five people to get answers. I will NEVER recommend U-Haul Boxes and I will make it a point to let everyone know how I was scammed and ripped off.

Theresa S. 
Rating:
5.0

The self check in didn't work very well. I'm older and just too many steps. The guy in the office was of great help and was patient. Very pleased.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
3.0

Customer did not leave a comment.

Jay S. 
Rating:
4.0

The gate on the lift to open farther inward or outward or possibly a sliding gate. Overall best storage company I've dealt with in many years.

Minerva R. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Yoland C. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

ubaldo G. 
Rating:
5.0

I needed a hitch and had to go elsewhere to buy one, would have been nice to rent that also.

Brandy M. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Barbra C. 
Rating:
5.0

Dont be so tedious

ADAM C. 
Rating:
5.0

It went smoothly and was reasonably priced; will use you guys again for the big move in a couple of weeks.

Maryann C. 
Rating:
5.0

Customer did not leave a comment.

Adrianna C. 
No reviews have been submitted for this location.

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