Customer Reviews for North Main Self Storage
(U-Haul Neighborhood Dealer)

359 reviews

1712 N Main St   Las Cruces, NM 88001

(575) 524-7200

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(575) 524-7200

1712 N Main St
Las Cruces, NM 88001

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman there was very helpful and friendly. He hooked up the trailer to the vehicle and he was very professional. I definitely would recommend this company to other's.

Deanna V. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Not much, went pretty good.

Dennis W. 
Rating:
5.0

Clean trailers before renting

Bill S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Make drop off easier instead of hand walking the trailer s to a spot have a drive thru gate area

John K. 
Rating:
5.0

I made a reservation for the trailer and utility dolly at the El Paseo location. When I showed up they didn't have the dolly. Luckily the Main St location had both. The reservation system shouldn't allow you to make a reservation if they won't have the equipment at the allotted time.

MARK S. 
Rating:
5.0

Very nice people to deal with.

Donald H.  |  Overall Experience 
Rating:
5.0

Checking in and out was fast and hassle free. Very convenient with the drop box. The Uhaul was easy to use and I'm a girl!!!! Lol 😆 Wonderful experience.

DAGOBERTO G. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

They were very polite and quick, no improvement needed

JAVIER O. 
Rating:
5.0

Super friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.

Areon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

We made our reservation 4 days prio to needing it. The trailer was fine but the local store manager was pretty grumpy while getting our paperwork together for a one-day reservation. We returned the trailer 13 hours later and checked it in using the app. When the bill came, we were charged for two-days rental which I had to dispute, afterwhich the correct amount was deducted from my bank account.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Eleazar T. 
Rating:
3.0

Customer did not leave a comment.

GLORIA O. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

jordon c.  |  Overall Experience 
Rating:
4.0

I am very disappointed in the service received from your dispatch. This is the second time in a month I have rented. I asked for a car dolly and was told this was available at this location. It was NOT. This was after spending over 30 minutes w/the call taker because she kept losing my information. My first experience was with a box truck that stalled several times and ran horribly. I informed the staff at the El Paseo location, they said, "ok".

DELIA E. 
Rating:
3.0

Customer did not leave a comment.

Mason E. 
Rating:
4.0

Customer did not leave a comment.

Jesus L. 
Rating:
5.0

Customer did not leave a comment.

JOSELYN E. 
Rating:
5.0

This storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.

Megan W.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service provided, especially by Eddie who was the person who actually rented us our vehicle.

Grace M. 
Rating:
2.0

Clean the cab. Advise if it has cruise control.

bradly B. 
Rating:
5.0

Customer did not leave a comment.

liz b.  |  Overall Experience 
Rating:
3.0

I don't know where to start. Customer service via U-Haul 800 numbers were exceptionally poor!! No one wants to help and staff keep telling me U-Haul is a self help company. Funny no one said that when they were singing me to a 3k agreement. At one point your customer service contacts had me calling 14 different phone numbers to figure out about movers being at my house for moving. 4 times I said to the supervisor that this is not proper service, and she kept repeating we are a self help company. I said I'm not going to call 14 different numbers and she needs to get an officer of the company on the phone with me. I had issues every step of the way from confirming crates to be delivered on 11/6 to paying final bill on crates to be delivered at new address. In all my years this experience has been the most frustrating I have ever had to deal with. In total I probably had at least 7 hours on phone trying to get moved, and worst yet trying to pay final billing so my belonging could be delivered to my new residence. Can't rate local locations, they had nothing to do with customer service at 800 numbers, and your survey will not post without a rating for local location. Just another frustrating service glitch

Melvin P. 
Rating:
5.0

I will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.

megin s.  |  Overall Experience 
Rating:
5.0

Professional, friendly and exactly what I needed for my move. A pleasant transaction. Thank you.

Megin S. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Alexandra C. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

The local U-Haul stores in Santa Rosa & Las Cruces were stellar! Especially Edward in Las Cruces. But when I was comparing prices, the U-Box offices quoted me a price of $4300 to move from CA to South Carolina. I chose U-Haul based on the price. When we changed our plan and moved 1/3 of the distance to New Mexico, I was charged $5600. They told me prices might vary some, but I was never told that saving a distance of 2000 miles would cost me $1300 MORE. They kept insisting it wasn't their fault since they used trucking services that they had no control over. Well, that is a bad business model if you can claim no responsibility to your customers. I could have had my entire house packed and shipped by a moving company. Instead my husband and I as seniors spent 4 days packing. Then hassling with the company, that at times couldn't find my order number. I would wait endlessly on hold or have to talk to five people to get answers. I will NEVER recommend U-Haul Boxes and I will make it a point to let everyone know how I was scammed and ripped off.

Theresa S. 
Rating:
5.0

The self check in didn't work very well. I'm older and just too many steps. The guy in the office was of great help and was patient. Very pleased.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
3.0

Customer did not leave a comment.

Jay S. 
Rating:
4.0

The gate on the lift to open farther inward or outward or possibly a sliding gate. Overall best storage company I've dealt with in many years.

Minerva R. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Yoland C. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

ubaldo G. 
Rating:
5.0

I needed a hitch and had to go elsewhere to buy one, would have been nice to rent that also.

Brandy M. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Barbra C. 
Rating:
5.0

Dont be so tedious

ADAM C. 
Rating:
5.0

It went smoothly and was reasonably priced; will use you guys again for the big move in a couple of weeks.

Maryann C. 
Rating:
5.0

Customer did not leave a comment.

Adrianna C. 
Rating:
5.0

Customer did not leave a comment.

hector C. 
Rating:
4.0

Customer did not leave a comment.

Keith L. 
Rating:
4.0

Customer did not leave a comment.

Darlene K. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

Abdiel Q. 
Rating:
5.0

It was a wonderful experience using this particular U-Haul Office.

Richard O. 
Rating:
1.0

I re fueled truck as per agreement, truck tank was topped off and would not take more fuel. Was charged an additional fee for fuel and was told they couldn't do anything about it.

Trini G. 
Rating:
4.0

Customer did not leave a comment.

Clyde W. 
Rating:
5.0

Quick truck rental, clean truck and quick turn in. Good service.

Michael D. 
Rating:
5.0

Just stay as helpful as you were this time.l

ANNE H. 
Rating:
4.0

Customer did not leave a comment.

Gregory R M. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Great service!

Heidi H. 
Rating:
5.0

Using the U-Haul app makes a contact-less rental possible.

RANDY R. 
Rating:
5.0

There's only one way I could explain my experience with U - Haul And that I felt family was helping me thank you for all your help

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
3.0

Customer did not leave a comment.

Juliana L. 
Rating:
5.0

Asked for a dolly but did not receive one. Ended up not needing it anyway and customer service immediately adjusted the charge.

jarrod G. 
Rating:
1.0

The location and the Manager of the site was great. But your use of my phone to check in and get the keys to the truck was the worst experience I've ever had renting anything!!!!!! It took 70 minutes to get out of the lot!!! I will never use or recommend UHaul ever again!!!!

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

it was friendly and easy thank you

Angela S. 
Rating:
5.0

Fast and friendly

Barry P. 
Rating:
5.0

Customer did not leave a comment.

JoAnn A. 
Rating:
5.0

The gentlemen Eric who checked out the equipment over the phone was friendly and very helpful.

Valirie C. 
Rating:
3.0

Customer did not leave a comment.

Dianna H. 
Rating:
3.0

The workers, more specifically the worker that assisted me, need to be professional. Rather than argue his point he should treat customers with respect and explain in an understanding manner. This took place Las Cruces, New Mexico but they assisted more professionally in the Rio Grande Valley.

RUBEN H. 
Rating:
4.0

Customer did not leave a comment.

jakub M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

eubaldo B. 
Rating:
2.0

The truck should not have been on road. Speedometer not working properly loose metal plating under engine

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

susana L. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

The man that issued me my truck was very professional and thoroughly cleaned the truck prior to giving it to me. Very satisfied and I would recommend to a friend. Thank and God Bless...

Mark V. 
Rating:
3.0

Customer did not leave a comment.

Esperanza G. 
Rating:
1.0

The owner was horrible charged my credit card for the dolly that I had rented for 3 more days. Lied and stated he called multiple times when he called once. I didn't care about the the charge as the dolly was in my storage unit. I didnt understand why he lied and was blaming me when my uhaul rental was good for 3 more days.

Noah W. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Service was perfe t as is.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Quanwen S. 
Rating:
5.0

Nothing.

oscar D. 
Rating:
5.0

Keep up the good work. Everything in order no problems. Second time in a week we have utilized and had no problems with truck and equipment. Customer service was great also. Will continue to utilize their service. Highly recommended.

Jaime F. 
Rating:
5.0

This was a very good rental experience.

John A. 
Rating:
3.0

The U haul reeked of cigarette smell, even with both windows down it was horrible. Prior to this location I was at another location in town off of Telshor & that office was much more inviting then the staff at the location I rented from. Unfortunately the first location I went to didn't have the size truck I needed but he was upper helpful in locating a store that did.

ALEXXIS A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

very satisfied with this location and the person who helped me was very cordial as well as knowledgeable. I originally went to the U HAUL at 5701 N Jornada Rd, Las Cruces NM and was told they would have what I needed they are suppose to open at 9:30. I got there at 11 am and they were not open. I was thankful the person who maintains the truck fleet was there to help me find the location at 1712 N Main Las Cruces NM . This was on January 6th, 2020.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

andrew A. 
Rating:
5.0

Customer did not leave a comment.

shirley S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Very reasonable price, quick service and very friendly service! I would recommend to any of my friends!

melton T. 
Rating:
5.0

Customer did not leave a comment.

alma G. 
Rating:
4.0

The service was friendly and helpful.

John A. 
Rating:
4.0

This was a really nice place to drop off. It has a tight area to get in and out of. So if you can't drive in tight areas you may want help

Norman G. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Customer did not leave a comment.

colin V. 
Rating:
5.0

Customer did not leave a comment.

jana M. 
Rating:
5.0

Customer did not leave a comment.

DAISY H. 
Rating:
4.0

Folks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.

Eric R.  |  Reservation 
Rating:
5.0

I called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .

Peter M.  |  Reservation 
Rating:
5.0

Our experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.

Marion C.  |  Reservation 
Rating:
5.0

Had a delay in my move in but Alex is really helpful and looking forward to getting a unit.

Robert P.  |  Reservation 
Rating:
4.0

.

robert r.  |  Reservation 
Rating:
5.0

Has unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.

Jacob R.  |  Reservation 
Rating:
5.0

Friendly people, clean unit, all I could ask for

Brenten S.  |  Reservation 
Rating:
5.0

The staff was amazing

VICTORIA P.  |  Overall Experience 
Rating:
5.0

The staff was very nice, my unit was always secure, and the elevator was very handy!

riley e.  |  Overall Experience 
No reviews have been submitted for this location.

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