Customer Reviews for North Park Auto
(U-Haul Neighborhood Dealer)

62 reviews

449 N Park St NE   Grand Rapids, MI 49525
(Riverview Av)

(616) 785-2954

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 785-2954

449 N Park St NE
Grand Rapids, MI 49525
(Riverview Av)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Corin W. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

Floor of the cab was muddy, almonds under the seat, coffee cup under the seat. Back of the truck not swept fully. I left it A LOT better than I found it.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Dakota L. 
Rating:
5.0

Very friendly and helpful.

Rob S. 
Rating:
5.0

The man that helped me was awesome.

Kim V. 
Rating:
1.0

I showed up early to get keys from the lockbox and they weren't there. I had to wait more than an hour to get them

Christopher W. 
Rating:
3.0

The approval process took to long, over 15 minutes wait.

Jason G. 
Rating:
5.0

Customer service was excellent and pleasant

Jeanne B. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
2.0

Customer did not leave a comment.

Rashell R. 
Rating:
3.0

Customer did not leave a comment.

erika F. 
Rating:
4.0

Same comments as the pick up location. One UHaul issue was the cabin leaked. When I opened the back to load, the upfront deck was wet and one packing blanket was soaked. We dried everything before loading. Overnight it rained. When we unpacked the vehicle our boxes on the shelf were wet, not terrible but wet and soggy. The mattress on the same side was damp. There is a leak somewhere.

Bob T. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA S. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

I requested a pickup at a different location and the truck was not there. I was never notified that my pickup location was changed. I will not use another location that isn't dedicated U-HAUL store. Very disappointed with the lack of Assistance I got. Thankful my experience with U-HAUL equipment and standards didn't disappoint.

Diane A. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

KIM K. 
Rating:
1.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
2.0

there was no indication that i had to use my phone to check out (the location was closed). after 20 minutes on hold, i finally got a person who clued me in as how to proceed. i got an error in the app during the checkout process and was unable to resume the check out. i had the keys by that point so i just used the truck. i also got an error during the check in process and was unable to resume. i was, however, able to restart the check in and got it to work. both errors occurred when i was attempting to upload photos.

Kristopher T. 
Rating:
3.0

Owner wasn't aware of my rental and as a result I had to wait 10 minutes for him to get there. He was extremely helpful once he arrived.

steven M. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

Nothing, Keep Up the GOOD WORK !

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

The gentleman that helped we was very knowledgeable and professional.

John C. 
Rating:
2.0

Website said they were open 9-5 but were closed when we got there. (Sunday) left keys in drop box.

michelle J. 
Rating:
3.0

Customer did not leave a comment.

Laine K. 
Rating:
5.0

To be honest this was as simple as it could be thanks for the great service. And equipment

Warren K. 
Rating:
3.0

No smoking in store.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

brent M. 
Rating:
5.0

Very friendly service. Truck was clean as a whistle. Thank you

JIll M. 
Rating:
3.0

Another great rental experience!

GARRY M. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
5.0

Customer did not leave a comment.

RANDY N. 
Rating:
4.0

Bob, the owner, called the day before and verified the rental. Also, he provided directions to his business, since the main street leading to his business was closed for repairs. Extremely helpful since the computer maps gave us directions using the closed street.

TOM G. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Small location, easy in and out, no waiting.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

The location was difficult to find and the U- Haul sign was parallel to the street and difficult to see. The man who waited on me was very kind and helpful!

Kevin N. 
Rating:
4.0

Customer did not leave a comment.

Abbey B. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
3.0

I didn't mind picking it up from this location, but this was not the location I chose and it wasn't the most convenient for me. Uhaul just changed it a few days prior to my pickup. My truck was the only truck there. The man was very nice and friendly...it is a very small autos hop.

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

Ken V. 
Rating:
4.0

The office was so thick with cigarette smoke it was extremely unpleasant. Beyond that the person who waited on me was pleasant, helpful and professional.

Thomas E. 
Rating:
3.0

The service was excellent. Very easy to drop off here and quick service. Only downside was that the lobby smelled a lot like cigarettes. It was a bit over powering.

KAREN B. 
Rating:
2.0

Customer did not leave a comment.

Allison S. 
Rating:
3.0

Customer did not leave a comment.

JULIE H. 
Rating:
4.0

Very personable and welcoming. Nice experience.

Todd J. 
Rating:
3.0

Make the customer confirm the gas levels and cleanliness--walk around the truck. I had already driven away and then noticed that the gas level was very different than the contract I signed and I ended up having to put more money into the trip than I should have because of it.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Vicki J. 
Rating:
4.0

Customer did not leave a comment.

Kate M. 
Rating:
4.0

The staff at the North Park Auto Repair were helpful and very courteous! Great job!!

terri C. 
Rating:
4.0

The location was a little hard to find but the service was very good.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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