Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)

188 reviews

323 MacKinaw Ave   Cheboygan, MI 49721

(231) 333-5640

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 333-5640

323 MacKinaw Ave
Cheboygan, MI 49721

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ruth K. 
Rating:
5.0

Nothing. Doug went the extra mile(s)- literally. He found a trailer I needed to complete my move. 2n2n2nd time I've worked with Doug & it was great both times.

david M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY ALLEN A. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Personnel was upbeat and personal.

Ann R. 
Rating:
5.0

Everything was great. No problem with pick up or drop off. People were great we worked with.

Deborah Y. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Nothing

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

No real space to return the rental after hours. Tight space. Had to put trailer in one spot and truck in another spot. Not impressed with Uhaul in general, took 3 attempts to secure equipment that we needed. Wasted gas to go to locations day before to get them to be told they werent available or had to change locations. Was charged for mileage ahead of time that was not aware of.

Kandi W. 
Rating:
5.0

Customer did not leave a comment.

Dirk Lillie L. 
Rating:
5.0

The owner was very helpful.

Barbara B. 
Rating:
5.0

Always a great experience dealing with Doug and his team at this location. Outstanding people and business!

Michael G. 
Rating:
5.0

Improve website and app experience. It is so glitchy and frustrating and kept timing out when I was trying to pick up the truck. This is not the fault of North shore Auto at all. It was all uhaul issues and it was incredibly frustrating. Doug at north shore was kind enough to come in early to help us get the truck because the mobile pick up was a total fail.

Maxwell M. 
Rating:
5.0

Doug is fantastic. I've rented from him twice and each time he went above and beyond to provide excellent service!

JoAnn S. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
4.0

Good location: But to be closed on a Saturday afternoon is questionable.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
5.0

Friendly

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Easy drop off

Randallryan R. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Keep up the good work

Tyler S. 
Rating:
5.0

They are very courteous and go out of their way to be accommodating.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Corporate customer service is a dismal disaster. 45 minute expected wait time on the phone, live chat personal didn't know how, were unwilling, or didn't have any authority to solve problems. They said I'll be right back and while waiting the chat timed out and ended, or they just cut me off. Three phone calls, four attempts at chat and five hours later I gave up. Local dealers are first rate. Equipment is excellent. Customer service is non existent.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Darcy E. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Took me awhile to find the bar code to scan for after hours return. Wasn't near the key box.

Tia L. 
Rating:
5.0

Customer did not leave a comment.

CARL BENJAMIN O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LEO Y. 
Rating:
4.0

Customer did not leave a comment.

RODNEY ALLEN A. 
Rating:
5.0

Doug did a great job.

MARK GREGORY J. 
Rating:
1.0

I paid over 150.00 was told id get a refund because i didnt use some of the equipment. I filled the gas tank before i dropped it off and you charged another 80 dollars..ill necer use thos company again

AMY M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JOSEPH B. 
Rating:
5.0

The man who helped us was very nice and helpful at this cheyboygan location.

RAYMOND K E. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very friendly and is considerate of your time. I was happy to do business with him. Thank you

DAWNE RENEE C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DONALD K. 
Rating:
4.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Rudy U. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

The pick-up location provided above and beyond superior service they were GREAT. Rich & Marge

MARGARET ANN L. 
Rating:
5.0

Doug does a great job! Above and beyond.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

None, other than making the local small truck more available

Franklin R. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

The owner was friendly, accommodating, and professional 🙂

THERA CUP G. 
Rating:
5.0

Customer did not leave a comment.

JANET AMY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES GREGORY E. 
Rating:
5.0

I would suggest having the vehicle full of fuel for the customer when they pick it up. Then there would be no guessing as to how much fuel was used. Only common sense to me..

Pat M. 
Rating:
5.0

The gentleman who was there was incredibly kind and very very helpful. Would definitely recommend!!

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

N/a

Peter R. 
Rating:
5.0

Pick up was super easy. The man came out and helped us hook the trailer to my truck and advised that I needed an adapter for the lights. He gave me directions to the nearest place to get one. Super nice guy and a great rental experience all around.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

Karry K. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

We dropped off the U-Haul and used the convenient drop box.

Pam H. 
Rating:
5.0

Rear seal on trailer leaked and new furniture got soaked.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Great place very friendly people

Russell N. 
Rating:
5.0

Customer did not leave a comment.

LARRY ARTHUR E. 
Rating:
5.0

This has nothing to do with the rental pickup location....just wanted to say that the 15' truck was very easy to drive. Only drawback was the extraordinary amount of heat in the area of the gas pedal. My husband and I took turns driving and both were very uncomfortable. It was if the engine was right inside the cab. Actually thought we would have burns on our feet from the heat. Perhaps shrouding that area with a heat shield would help. If NASA can protect the shuttle upon reentry to earth's atmosphere, perhaps an adjustment can be made to the truck. Thank you.

christine W. 
Rating:
5.0

Nothing to improve. The folks at this location couldn't have been nicer or more accommodating.

David C. 
Rating:
5.0

Website check- in not intuitive.

RODNEY EDWARD S. 
Rating:
5.0

Very good to work with.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

I have returned vehicles here before and never rented....but the experience is always good. The manager here had already taken care of my return and sent the paperwork well before i called to tell them about the drop off. Super easy and customer focused group.

DENNIS EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Quick and easy pickup.

Richard S. 
Rating:
5.0

good service will use again

richard H. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Can always count on them! Doug is patient and attentive to the details. I have had several trailer interactions with him He's a pleasure to work with and I know it will be right.

Catherine J F. 
Rating:
5.0

Doug is great! Very courteous to his customers and accommodating.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

Great customer service. Very attentive!

Catherine J F. 
Rating:
5.0

Communicate and ensure, that the vehicle rented is at a specific location for pickup more than 48 hours prior to pick up date. Excessive wait times and calls from local to regional to affirm myrental and location. Final rep at regional was extremely helpful, and provided a discount with added day/miles for inconvienence.

gary R. 
Rating:
5.0

Easy drop off; agent was courteous and pleasant.

MICHAEL D. 
Rating:
5.0

Very personable, friendly and helpful. Attached the trailer and hooked up safety chains and lights. Excellent service.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Excellent service. Thank you!

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

MYLES CARSON B. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Myles B. 
Rating:
5.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

After hour drop us key. This location made it easy.

David K. 
No reviews have been submitted for this location.

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