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Jane F
Customer Reviews for North Texas Sticker Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean out the truck. My truck was full of homeless persons stuff.. bicycle, buggy, a gun, an axe, a hatchet, blankets, junk.... the back of the truck was even wired shut, having to use pliers to open it. The place I rented it did NOT do a walk through, or examine the truck in any capacity and I was shocked when I opened the door right before I moved thigns in, and i had to clean out the truck before I loaded it up.
Leah BI highly recommend renting a uhual from this location! Outstanding service and the staff was very helpful!!
Rebecca BMy original location made for my reservation was changed. The Uhaul mobile app was not working at time of pick up so I had to wait inside the facility for someone to help me
Mark LThe people l dealt with at this facility were knowledgeable, kind and helpful. I place a great deal of valve in customer service because it is SO rare nowadays.
ANGELA SExcellent customer service. Very easy drop off.
Joseph CStaff was very nice. Can was clean. Key drop box did not have a big enough slot for the key. Thankful someone was working late. Will use this location again
THERESA HThe business was closed when I dropped it off at night.
david kQuick, fast service!! Hassle free.
ANGELA RExcellent customer service
Wilford VThe truck bounced around and was very difficult to drive. The windshield was very dirty, inside and out.
Norman MI was very happy with the process at the pickup location, where Jesus was excellent. On my several phone calls, all the experiences were professional and pleasant. My late-night truck return call with Brittany was particularly good. She stayed with me through the procedure, had answers when unexpected things happened, and was as good as a customer service rep could be. My truck had a cracked windshield with a patch on it, which didn't especially bother me but might matter more to some.
Jennifer EVery good small UHAUL facility in Denton Texas. I will use them again.
mark sThe young man was very sweet and helpful
Christy MStop renting U-Hauls. Close this location.
Darlene CWe returned the U-Haul before time was up to avoid late fees and somehow within returning it 2 days early they didn’t check it in so I was sent a late return email. When I called after being told it wasn’t even turned it I was told “he forgot” to check it in. This is my first and last time using U-Haul!
Isaiah HI had multiple issues. My original location had changed twice. This resulted in the location being 40 extra miles driven for me. They charge $1.09 a mile and this resulted in over $40 additional charges added. The uhaul rep was called for this location to see if they could knock off miles for me and all they said was he signed the contract. This is such a scummy way to transact business. DO NOT RENT A UHAUL FROM THIS LOCATION ON UNIVERSITY IN DENTON!!!
Brock PExtension was charged, though the rate for 24 hrs is the same.
Karthik sUhaul representative was 45 minutes late getting there. I reserved a 15' truck, 12 pads, and two furniture dollies. The representative started that they only have the truck because they don't stay stocked by Uhaul with the other items. I had to go to another location to get the items. The next location only had the pads. I was over an hour late getting to my pick up locations because of these issues. Never again.
JOHNNY SOwner and employees are good people who will do whatever they can to help you out.
Jasen WThis is the second time I have used this location and I've never had any issues.
Adrianne SThe agent only took my key. He did not check the gas, truck condition, or see if all the 12 blankets were returned. No receipt was given. I expected a little more.
Abraham BThe price was a lot more than what it was with the on line price. That needs to be fixed ASAP.
David KI also loved the super friendly puppy was an added plus!
Sherry DGood service and fast and welcoming
Louis RNothing to improve. The owner was very nice and helpful! Great experience from start to finish!😊
Bridgett Hthe whole team was awesome!
BARBARA MThanks
IKECHUKWU OThe wait on the truck was well worth it . Excellent customer service!
Martin PThe rental process was smooth and easy. The trailer was clean. The employees were very pleasant and helpful.
Kelly HNo improvements y'all are highly recommended thanks for your service.
STELLA Sthe locations were great. your websites need lots of work.
raul gQuick and excellent service.
Steven GIt was difficult to return
YOLANDA AThe truck was disgusting! Nothing In the cabin had been wiped down or cleaned. I immediately went home and wiped it out with the clorox wipes I had. None of the staff were wearing face masks when I went in there. It’s as if COVID did not exist. Other than the disgusting truck, the truck drove fine and I was able to do what I needed to do. I would not rent a U-Haul from that location ever again.
Russell BI was charged for 11 gallons of gas when I only drove 6 miles. I had even put a gallon of gas in (more than I had used) before taking it back. Anyways, the gentleman At the desk refunded me and in the end I had paid the amount I should have been charged from the beginning. It only took up an extra hour of my time and the headache of driving back to the location since nobody would answer the phone - to explain that they had over charged me more than double the amount than what was owed.
Kyle HNice service!!
BENJAMIN JThe back of the truck was dirty. You couldn't drive past 40 the truck started shaking. Then it was leaning towards the right . The have the nerve to charge 25 cleaning fee and truck was dirty.
NANCY SFirst he told me a 10ft truck would fit a 73" refrig but not without a ramp we discovered when we got to our storage unit 27 rt miles later. So l had to come back to trade it in for a 15' mothers attic truck w/ a ramp! I wasnt offered a deal on the mileage or any off the upgrade for my troubles & they were supposed to have an appliance dolly l ordered but didnt. I had to put 10 extra miles on to go to another uhaul to get one. Trucks were clean & ran well but what a nightmare & an extra $37 l was out due to the store clerks bad advice. Will just use the big uhaul ctr in the future.
Kelly HI do not like that you have to estimate your mileage before you move
LISA SHad to wait half hour cause guy who knew how to do the uhaul stuff wasn't there had reservation set at 8 didn't leave until 9:30
Jonathan RPeople were rude and not helpful at all
Christy HI had to call the U Haul 800 number and had to wait a LONG time !! Great service though at the location and over the phone.
Robert JGood place in Denton no complaints
hector oYou overcharged me for gas. When I took the truck, it was listed as full but it was right at 7/8 of a tank. That $16.00 fuel charge needs to be reversed or I will dispute the charges. I called the place and discussed this with them and was told this would not be a problem.
James CWe
Belen GIt was all so very good and the people were excellent helping me through rental to return !!!!
karen jVery accommodating.
Darrell MCarissa at the Parker Rd location and the woman at this location were so helpful!
Lori WI wasn’t sure where to park because there was not a lot of space.
Alexis SNic Folks at the Sticker Station. The lady on the phone really cared.
Steven W