Customer did not leave a comment.
Aaron A
Customer Reviews for NorthStar Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours drop off. With the number of cars driving around the lot with black out windows, I felt like I was interrupting the local street deals. I'm sure the place is fine during the day.
Dan OSunday drop off. when I stopped by Monday to make sure they had it and was not stolen, clerk gave me a strange look. Had to travel and find site because corporate store I asked for was not on contract
TIMOTHY LComputer was constantly glitching with tablet unable to secure proper link to expedite return of rental trailer. Forced to return following day to close out returns. Service was simply adequate, nothing more, nothing less. Did not feel the magic of invitation that was present w Jacob in GF, ND.
John NVery personable, and excellent service.
Kay BI was given little information besides the gas level upon return. The unit I was given was very old (crank windows, no power locks, etc). For going across state lines, this was less than ideal.
MEGAN Wwebsite was down. owner personally help complete process. very helpful
Laura JRented a car tow dolly. Price was crazy but everything else was good.
Jeffery LThe location I scheduled to pick up a trailer was changed 2 days before NY reservation. I had to drive over an hour one way to get trailer. Not ideal.
Jason LNo comments
Diana LWould have preferred a marked designated parking spaces for U-Haul property. This location had so many vehicles on the property it was difficult to find a place to leave the truck.
Patricia BThe dollies and furniture covers I paid for weren’t in the truck and due to the hours we needed to pick up/drop off the truck and check into our apartment we had to load all our boxes and furniture without the dollies and pack without the furniture covers. I have a few pieces of scratched furniture and my dresser was dropped while being carried across the parking lot and is now broken.
Haley GI had an excellent rental experience. Grant and Todd made the process easy.
gary mFor the individuals I have delt with were outstanding, Not a better individual to be found
Lawrence LThe location itself was fine, but I had to drive 90 minutes to pick up the truck.
Francis FI made a reservation way ahead of time at Lincoln location. Nobody would promise a 15 foot truck. got moved to this location and things worked out. a lady that called me had no customer service skills and was very rude
DENNIS VThe location was fine . The cab of the rental was filthy !! Crud on the seats, nasty spilled stuff just gross ! It should of been wiped down and cleaned out . I had to do it before we left ! Not happy at all .. also didn’t ask if we needed anything like a dolly would of been nice ..
pamela gThey fast (in and out in less than 5 minutes), polite, even added air to my tires, it was the best ever at uhaul.
JOHN EThe truck was ready and the staff very helpful and friendly
Kathy LGrant was very helpful and great to deal with.
Ronald VKeep doing what you did for me. It worked out great. Thanks
Bob TIt was a nuisance to have to pickup the trailer in St. Cloud, however, Northwest Tire personnel were great. I enjoyed working with them. A little more advanced notice than 1-day would be better.
Bradley BNone of the employees were wearing masks (there is a mask mandate in Minnesota right now)
DAVID KThey were courteous and didn't charge me for anything.
Christine LGreat
Tom LOur reservation was originally scheduled for 7:00am however it was switched to 9:00am and I didn't find out until 2 days prior to picking up our truck, via text message. I didn't realize I needed to look for the 24/7 mobile check in option when booking before store hours. I take responsibility in not confirming our pick up time, however it would have been nice to know earlier so no matter what always call and confirm your times. With all that being said North Star Auto switched our reservation back to the normal time and were very kind and friendly to work with! Thank you North Star Auto for helping us out in a pinch, we are truly grateful.
Maximilian MNothing
Kenneth O??????
Robert CThis location that I picked up from my truck was the Best place friendly staff great customer service I highly recommended to my Family and friends to go check it out
Shafie MMore clear about the pricing, drop off, expectations. Vehicle could have been cleaner, and the overall alignment was off on the vehicle as well as the slight wind on the road would veer the vehicle off quite often. Going over 45mph made the vehicle quite hard to control.
Todd TWe did not receive all of the equipment necessary / that was reserved.
Kip PWoman who helped us find and schedule the trailer was very helpful. She was pleasant and knowledgeable.
Dennis wNo smoking in trucks. It's a big turn off due to allergies!
bruce tDon't call the day before I am to pickup trailer and and tell me they don't have one. Made reservations three weeks in advance.
Glen fI only had minimal time in the shop dropping off the trailer, but the person handling the transaction was cordial answering our un-Uhaul-related questions.
Randolph OThe person handling the transaction was a complete idiot who complained the entire time while trying to figure out the paper work. On top of that offered no help or assistance in how to operate the equipment. Lucky for uhaul Im very mechanically inclined so it was not an issue. He did offer to hook it up, however he had 4 other people all in the office and his patients for people ran out before he even finished my paper work.
Tracey Gthere was a sticky stain of some kind of drink in the passenger side wheel well and the truck smelled like cigarettes, (pack of smokes was sitting on the dash when I picked it up.
Mark DInclude the requested materials in the vehicle when picked up.
Scott WIt was very dark by the truck and hard to see with an evening pickup.
Nicole WWindows inside and outside were filthy. About 300 miles into my trip the check oil light came on. Ended up having to add 4 quarts of oil. After opening the hood to check the oil, noticed the cap was missing off of the coolant reservoir. Also, the headlights were very out of line, making it hard to drive at night. I was reimbursed for the oil and resivior cap, but feel I should be reimbursed for the 2 hours it took to find a replacement cap. This truck was not serviced very well.
Kerry MGreat
Omot A