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William M
Customer Reviews for Northcutt Affordables
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul was so exceptionally clean. Steve and his team were so helpful and made sure we had everything we needed. Location was great and ease of return was fantastic.
Wendy HQuick and easy pick up!!
LEDERRICK CDropped off my truck after hours. Location had plenary of parking and the drop box was well marked.
Richard HCharged me 2 day rental when I only had the truck 2 hours . Truck was turned in and parked at the front office , very obvious the truck was on site when they opened Monday morning.
John DGreat customer service and easy drop off area
Harry WDidn’t receive additional rental pieces that I asked for when picking up . Customer service was very poor and communication reaching this location is very hard to get in contact with .
Tamara KOwner was great!
Stephen PThey were informed of the equipment malfunction and appeared to be sincere when confirming the upcoming necessary repair.
Mark CFirst time using the 24/7 Share rental option. Easy check in and simple to follow instructions . Couldn’t get any easier. I did want to point out that while inspecting the u-haul the driver door was unlocked prior to us even retrieving the key from the lockbox, which was very odd. But I’m glad it was us who rented it - there definitely aren’t a lot of honest people out there these days ! Definitely was an easy and smooth less experience. Will recommend.
MABY GOur unit was clean, everything was ready as I’d called the day before, it was waiting and ready to go. Don’t know if anything that could have made it better
Susan HI was charged 14.00 for insurance that I did not agree to.
Billy JExcellent on site customer service. Best I have ever experienced!
Lorie SAlways great service at Northcutt's
Shirley OWe had an excellent service experience with Steve Northcutt. Every aspect of the trailer rental was thoroughly explained and his customer service is above reproach. If you’re going to rent a Uhaul or any equipment, stay local and definitely go through Northcutt Affordables!!! Thanks Steve!
Carl PI returned the truck 2 hrs late but was charged for 2 days
Barbara SAwesome experience!
Doug HThey were nice friendly an amazing. It was absolutely a great experience
Tina WEverything was just as advertised
cHARLES BBetter communication
Dustin YNorthcutt has great customer service and is genuinely nice.
Otis RIT WAS A VERY PLEASANT EXPERIENCE
HENRIETTA BMarshville NC thank you so very y
LATRES PWe could not have been treated any nicer than we were treated. Thank You!
MARVIN RSteve is a great guy and really helped me when UHaul cancelled 2 reservations 2 weeks in a row. U-Haul customer service was awful. Poor solutions offered. Thank goodness for Steve. He’s the only reason you still have me as a customer.
Patricia LGreat customer service. I was very late picking up my equipment and they went out of their way to ensure I could get what I needed.
Jewelyn PEvery thing was A++..Mr Northcutt was very kind and made sure everything went a a planned.
Jane LLower rates
Harold RCustomer Service was excellent ..truck was very clean..
Ranelle WThis location was fine, however the location in Rockingham, NC on broad st that rented my truck the day before I needed it ( and had it reserved) is awful — that is not the way business should be done
Benjamin SKeep up the good work. Enjoyed doing buisiness with this dealer
Rickey PGreat service!
Anthony BNorthcutt works with you. Thank you.
William HMake sure the truck is clean and has gas. I had to drive out of my way to put gas in the truck because it was almost empty. The inside of the truck was covered in some type of sticky liquid and was dirty. It smelled like somebody had used the bathroom inside. The back of the truck had what looked to be engine oil, dirt and trash inside. It looked like somebody had been hauling scrap metal inside. I paid over $120.00 for this truck and I had to clean it before I could use it. The location was closed, so I had no choice but to take the truck due to having to move out that day. I will not be using u-haul again unless they make this right.
Chris RI am a repeat Uhaul customer. I did not received the level of quality and service i expect from this U-haul location. They stole my money. I drove the truck for 6 miles, and i decided to return the truck. Something strange happen: they charge me 28 miles. The address i went was 106 S White St, Marshville, NC 28103 Please calculate the mileage? This U-haul is very disorganize, there is possibility the mileage out was count wrong from the previous customer. I did a mistake to not verified the out mileage.
Sergio OFriendly service. Everything was ready when I arrived.
THOMAS LKeep it up
Clyde Wgreat experience
Danny AVery good experience. Employees very nice and helpful!
Christopher BMr. Northcutt will assist you anyway he can, very helpful.
Alan BSteve was the best and very accommodating
Robin LI returned my truck on Saturday as planned had to use key drop box well this week got a email from uhaul telling me they were charging me for another day and for insurance.. I've called and talked with owner and he said he would call me back and nothing I've tried to call 2 days in a row and no answer.. I'm very disappointed in uhaul never had them to do us like this we have used this company several times.. I guess we will start looking into budget truck rentals.
Shonna BThey were very welcoming and apologetic for the initial condition of the truck even though it was not their issue. Greatly appreciated the bottles of water! Thanks for a wonderful experience.
Joyce RAs I have never had the luxury of knowing in advance when I might need a U-Haul truck or trailer, Northcutt Affordables has always been my goto rental for the trucks or trailers I might need. Steve and his wife and employees are always efficient, dependable and friendly and have always met my needs without exception.
Tony AGreat staff!!!!!
Caroline HSuper friendly & very helpful staff!!! I had a wonderful experience!!!
Caroline HGreat service great people !!!!!
Anita SUhaul in Wadesboro are awesome
Sheena H