Customer Reviews for Northeast Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northeast Ace Hardware

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Lindsay I. on

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Angelo G. on

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David R. on

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MARY K. on

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Staff was ill informed on how to process UHaul reservations and returns. Training seems necessary.

Barry L. on

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Mary O. on

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Brian S. on

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Angelo G. on

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Alex H. on

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No clear signs of where to go in the store for Uhaul. Check in process was painfully slow. Associate didn't understand how to use the Uhaul software.

DEBORAH W. on

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James S. on

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It work good

THADDEUS T. on

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Angelo G. on

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Thank You

PATRICK J. on

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Great customer service!

Angelo G. on

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Crystal Z. on

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Melissa R. on

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The kid working the desk in the store was great--personable and friendly. However, the truck we picked up only had 3/8 tank of gas which meant difficulty for us trying to gauge how much to put in for a long drive. We ended up putting in more than we needed and uhaul won its scam by getting free gas out of us.

stan B. on

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should not have to pay three times- daily ,miles, and gas its not much if you have a small trip but a large its quite a mint

JIM B. on

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Very confusing, daily rate for truck rental not clearly explained. They stated at drop off point the bill would be finalized and stated the total he quoted was just a hold placed on my card. Understand the mileage rate and insurance but he could not explain the flat rate for a daily truck rental one way.

PAUL J. on

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Michael M. on

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NORMAN P. on

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The truck was dirty both cab and the cargo area. Food crumbs and candy wrappers in both areas. They tried to charge me 18.00 for fuel even after I returned the truck with more fuel. I do not think I will be renting your trucks again

Megan C. on

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Cara R. on

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Employees of this ACE need to be oriented to the Uhaul rental process better.

Tiesha T. on

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FRANCIS B. on

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The drivers door was about to fall off. The guy at the desk said it's been that way for along time.

Donald H. on

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Nothing

Christina P. on

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I did mobile check in. Upon arrival it took almost 15 mins to get keys because staff standing around talking to each other. At drop off went in to drop off keys after doing mobile return of truck. Wasted an additional 30 mins arguing with the staff that I picked up the truck from that location originally just 4 hours earlier. I had to call in to customer service from my cell phone and representative spoke to the staff from my phone. Horrible experience all around. Total waste of money and time. Will never use your service again. I will make sure none of my family or friend should use uhaul at that location again.

Kurt C. on

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THE TRUCK WAS DISGUSTING, CARDBOARD SPREAD AROUND THE BACK AND DIRTY, NO GAS, DRIVER DOOR DIDN'T CLOSE RIGHT

DIANE A. on

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Angelo G. on

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Every time i rent there it is so smooth and easy no hassle, Thanks

pam N. on

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DONALD F. on

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