Customer Reviews for Northeast Chemex

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northeast Chemex

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Kristopher K. on

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I reserved a 26' truck and 2 days prior to pick up, was notified I would have to travel 40 miles out of my way to pick up a 26' truck. That was not convenient so we had to compromise and take a 20' truck. Why couldn't the truck be dropped off at the location needed? As a result, this inconvenience will require another trip to collect the items that would not fit in the 20' truck.

Gregory S. on

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I have always had a great experience dealing with these folks.

JIM V. on

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No one was there so it was Bry easy to drop off using the app.

Robert S. on

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The people that took care of me where awesome. The truck was ready when I wanted it and they worked with me on the return . It is nice that you can just put the keys in the drop off box and go home. They called me and made sure I was happy and that they were emailing me my receipt. Will use them again.

Robert N. on

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Nothing at all great experience

bill h. on

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Thomas S. on

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Very friendly and respectful.

Nancy C. on

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RICHARD B. on

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David C. on

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Richard H. on

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Charles G. on

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Robert W. on

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Micheal O. on

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Mike K. on

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Love renting the trailers from uhaul. Much better than owning one.

CHUCK O. on

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wayne k. on

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wayne k. on

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Denise E. on

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Linda E. on

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The owner was very nice and real pleasure to work with...just wish Uhaul would supply him with a truck and more cargo vans for renting purposes

nancy a. on

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wayne k. on

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Scott W. on

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Helen S. on

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Great couple! Nice informative all around A+??

jim s. on

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Douglas L. on

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I feel sorry for these people that represent a company that doesn’t put time and effort into their customer experience.

BRUCE B. on

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Stephen C. on

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tom c. on

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lynda j. on

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positive, but too expensive with all of the taxes.

lynda g. on

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The owner could not have been nicer. The folks that I spoke with at the Tamworth U-Haul as well as Moultonboro locations were super helpful. The women at the Tamworth shop search for a U-Haul truck and found one for me very close by. She reserved it for me and gave me all the necessary instructions. thanks for all.

Steve C. on

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Great people

Heather D. on

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Kevin N. on

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jirina r. on

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Dave C. on

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Gregory S. on

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Al H. on

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Charlotte F. on

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We had to travel all the way to Ossipee to retrieve our 26 foot truck that we originally booked for Concord. I had to take time off of work to make this happen, and it exponentially complicated our current move. When we spoke with representatives, they weren't terribly helpful, one disconnected and didn't call back, and when we went to bring the truck back (early, in hopes of at least recouping money for our troubles) nobody informed us that one way rentals weren't able to be prorated. Overall - extremely dissatisfied. In a week full of moving and stress, Uhaul was by far the biggest pain point. Unhappy!

Laura D. on

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Buddy was very helpful and had good moving advice! Highly recommend this location.

Joseph Z. on

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peter t. on

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Everything was just great.

Patricia P. on

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Brian F. on

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Bob S. on

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Dropped off the trailer around noon on a Saturday and the location was closed so I cannot answer alot of the questions. I called the 800 number upon my return of the unit and everything was made real easy for drop off. Drop off location was convienent.

Heather F. on

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The U-Haul has a lock on the back. We were given a code to access it. No problem. We returned the U-Haul with the lock on the back and the keys in the drop box. The site we returned the U-Haul to had no idea about why we had a lock on the back

David L. on

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Friendly. Experience was fine.

Walter M. on

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Brendan A. on

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CHERYL H. on

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Take Crest auto off the website as a location. We went there and that location was no longer in existence, even the ossipee pick up site did not know this.

Ron H. on

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Had a lot of problems contacting the company NOT the dealer and was told to go on line which if I had enough experience on line I would have instead of calling

MARK G. on

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the ten dent was great

john j. on

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Daniel K. on

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Five star service. Top Notch.

Wayne P. on

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I need someone from the home office to call me, because everything was done online and I have questions and concerns.

Linda P. on

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tina q. on

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Jeremy E. on

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robin W. on

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don h. on

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SYD R. on

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give it for free

Bob W. on

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Sabin B. on

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Due to my experience with the personnel in Hanover and the regional reservation office I would recommend any company other than Uhaul for someone needs.

Charles W. on

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john d. on

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Thanks for all the help

rick j. on

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Dennis M. on

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THERESA D. on

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Post hours on the door.

DEBRA B. on

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The staff is very professional and accommodating. I would highly recommend this location for your moving needs!

John C. on

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jon b. on

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Stephen M. on

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ALAN M. on

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Stephen C. on

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MARILYN E. on

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There was no running water and therefore there were no restrooms in this location. I asked when that started and Buddy said a few days ago. Hasn't anyone at U-Haul ever heard of port-o-potties? More customer service training needed at both locations.

Len S. on

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Small computer Glitch checking out - may have been training, may have been mis-communication between central and this location. The person behind the counter was very apologetic though.

JOHN D. on

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A fantastic experience! Buddy went above and beyond to help me out when I needed a motorcycle trailer. He brought it to his location and stayed open on a day he's usually closed so I could pick it up. He got through the paperwork efficiently and helped me hitch it up to my truck. Polite and very professional every step of the way. Thanks Buddy!

DAVID C. on

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iw was all good !

MARK L. on

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David O. on

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Vincent V. on

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PAT B. on

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Nothing.

Katrina L. on

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Jeffery M. on

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raetha s. on

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The owner had a mouse pad with swastika symbols hand drawn on it. I was extremely offended. I had to go with the truck because the other location did not have the equipment I needed and I was on a time schedule but I will not use the dealer again nor will I recommend it. If this is sanctioned by Uhaul than I will use another company altogether.