Keep up the good jobLorenzo Z.
Customer Reviews for Northlake Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience ever !!! Rented a van for 24 hours. Moved 1 item 10 miles total . Took 4 calls each over an hour wait time to get it checked back in. Then get extra fees !!! Go rent somewhere else because the customer service is terrible !!!!!FRANK S.
The guys at the location were great but the communication leading up by uhaul was awful and the location was so far out of the way.. they also forgot our equipment which meant I had to go back out to get it.. and they gave us a credit that wouldn't work when we tried to get our bill adjustedJULIANNE P.