Customer did not leave a comment.Kenneth M.
Customer Reviews for Northwest Lawn & Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sorry but the truck was tired at best. 144000 miles on it. My trip was 25.3 miles. I kept the milage gauge in the green and it used over 5 gallons of gas? Bad vibration in the rear made my 3 hours interesting. Clean? chewed toothpicks in cup holder not my cup of tea.Phil D.
Customer did not leave a comment.Safet C.
Customer did not leave a comment.Arkadiusz M.
Rental agreement was a little unclear, didn't put in that my reservation was cancelled or modified when I decided to change the drop off location. Received a call from uhaul that I never picked up truck, while the truck was in my drivewayâ€¦Carly D.
I was not able to use trailer, would like not to be charged. Any fees.Bruse K.
Try to get some of your OTHER locations to operate like NORTHWEST LAWN AND POWER. I was complety fed up renting from U-HAUL until I tried NORTHWEST LAWN AND POWER. Rosario is who I ALWAYS deal with at NORTHWEST LAWN AND POWER. He is GREAT!!!!!!!!!BRIAN K.
Good people, even better businessVisctoriano S.
Customer did not leave a comment.Kathleen V.
Staff was friendly and helpful as alwasys.Jim H.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Ryan S.
The entire crew were friendly and helpful.DAVID B.
All was good keep going guysFARIS K.
Helpful friendly staff.Jim H.
Customer did not leave a comment.Cyrus J.
You over charged on the rental days and charged me for insurance that I didn't purchaseDavid P.
The staff is always friendly and helpful. I will continue to use this location.James H.
Open on a Sunday. Friendly staff. Trailer worked perfectly. Couldn't ask for much more than that! Thanks again. -DaveDavid A.
Unit was ready before my time to pick it up and employees were so kind to help me out when my app was not working.Sergio N.
Customer did not leave a comment.Brian R.
Everyone was real friendly and nice to deal with.Jackie M.
Make sure Mr. Rosario STAYS EMPLOYED THERE!!!! THIS GUY IS OUTSTANDING!!!!! I JUST REFERED ANOTHER PERSON TO HIM!!!!BRIAN K.
Gas in vehicle was at 1/4 tank. I returned it with more gas than I usedtom H.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.dave A.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Sherrette G.
Customer did not leave a comment.Jose C.
Make sure the equipment has been inspected and is ready for use At the Addison office we waited 35 minutes for the service people to come to the office so we could pick up a trailerjeff C.
Customer did not leave a comment.Wilder L.
Customer did not leave a comment.Guillermo R.
Staff at this location was extremely friendly and helpful. I will be renting from here and not my home location going forward.Victor S.
Customer did not leave a comment.David J.
Customer did not leave a comment.Jackie F.
Customer did not leave a comment.Robert B.
I checked in via the U-Haul app for the first time instead of at the desk. The app made me retake pictures multiple times, it took about 20 minutes to process (longer than going to the desk), and I wasn't able to check out correctly because it wouldn't accept the odometer and fuel picture. I won't be using the app to do digital check ins for Uhaul service unless this is improved.Seth P.
Truck needed a tuneupaaron P.
Customer did not leave a comment.Neil A.
I love these guys!Lynn S.
Very professional and friendly staff. Will be renting again in the near future.Dennis M.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.Ralph P.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Cosmin H.
IT IS A PLEASURE DOING BUSINESS WITH THEM.THEY ARE THE BEST.robert W.
Customer did not leave a comment.Marsha P.
Well organized from the time of pick up to the point of drop off, making for a pleasant trip.Wayne R J.
The truck was in running condition, but was not in the best condition from maintenance. There was engine lights on and acceleration issues which caused the truck to rattle at higher speeds. The location had the equipment, but not the cleanest.Samir A.
This guy's stolen my money went I go sign papers for rent they ask me to put insurance I said yes $14 dollars went I drop that truck insurance is $28 dollars This people is fock trash never I recommend this locationArturo M.
Customer did not leave a comment.Marie C.
Problem free !!!!Steven W.
Customer did not leave a comment.JONATHAN C.
Great staff, very friendly and helpful,James H.
No one at this location was wearing a mask, even though it is now required by law. Side note for U-Haul corporate: I could not get the self check in to work because it required my location, I feel that is unnecessary and I had to go in and check in with a representative anyway. Complete waste of timeJACLYN L.
Place rocksedgar G.
Customer did not leave a comment.frank M.
Customer did not leave a comment.Dan P.
The only thing is I returned it with more gas than I left with and I didn't get credit. Other than that everything was finecathy D.
We have used them a few times this year. Always great. Customer service awesomeAnthony W.
Customer did not leave a comment.vicente B.
Customer did not leave a comment.Brad L.
I was charged twice, I want a refund.Vito B.
Rosario was very pleasant to work with. Easy to do the paperwork. vehicle was available when we arrived. pleasant & quick LaVerneLA VERNE M.
The drop off location was excellent. Person was very responsive and took care of me right away.BRIAN B.
You need to have a consequence for those that don't return uhaul on time.Loren H.
It felt a little hectic but there were several people there at once and they handled it acceptably.Nathaniel L.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.BRIJESH M.
Easy check in and check out. Will use again.Patricia S.
Northwest lawn made it very easy and pleasant. I would highly recommend them. They are also very good at serving your lawnmowers and snowblowers.Frank L.
This was unlike any U-Haul experience I've ever had. There was no vehicle mileage confirmation before or after. No truck condition walk around before or after. The worst part was.... The truck was TERRIFYING to drive!!! By far the WORST vehicle I've ever operated. It's obvious that this truck was not well maintained at all, the steering wheel had so much play in it that i honestly felt like I was operating a ship, i could barely stay within lines of lanes because of how much steering overcorrecting I had to do. This truck is NOT safe for the road to be driven by random people who rent it, who's driving experience varies.... I'm a very confident driver and this thing made me very nervous. Scrap it or fix it..... PLEASE DONT RENT IT TO ANYONE ELSE UNTIL YOU FIX IT!Konstantin M.
Customer did not leave a comment.Anthony W.
I rent a truck on a weekly basis to pick up food for a local pantry and have found the service excellent.James H.
Maybe a longer hours for older people with no smart phone to return if the customer needed a person for help on returning the truck.But with the application on the phone it did make it easy to return just follow the directions and your good.Daniel C.
ROSARIO AND ALL THE OTHER GUYS ARE GREAT!!!!!!!! I have rentede at many U-HAUL locations and I will never use any other than NORTHWEST!!!!!!!!!! Brian KaminskiBRIAN K.
You should dig a hole in the back and make a man made lake, throw down some sand and plant some palm trees. Serve mojitos while we finalize the reservation. Other then that this place is great, I really like this location for all my uhaul needsRicardo G.
Work with a business that is 100% dedicated to U-Haul. Other business that carry a couple U-Haul products as ancillary to their prime business are not well equipped to serve. This location released a trailer to me that had a bald tire which needed to be replaced before our trip.Boris G.
Customer did not leave a comment.bob W.
The bestSLAWOMIR L.
Customer did not leave a comment.David M.
Customer did not leave a comment.cathie L.
Customer did not leave a comment.THOMAS P.
Website needs some work as far as check in goes. Couldn't take the required picture. But otherwise, great experience. Thanks.Alan L.
They added 50 extra miles and charged me for it!RUDOLF K.
Customer did not leave a comment.DARWIN R.
1st of all you have to return truck same place what you got at 2nd bow as the problem with the brakes the truck was pulling to the rightartur D.
There was debris and trash in the U-Haul vehicle that we had to dispose of.Bryan W.
No dolly or blanket. Rear tire had a large gash/hole in it .LANGDON J.
Customer did not leave a comment.brian R.
We arrived at the location at 7am only to find two other customers outside waiting. Business hours posted says they open at 7. An employee finally walked in to open the store at 7:45! On top of that, they were not very friendly. The truck itself was fine and did its job.April Rose P.
Customer did not leave a comment.Henry K.
The floor was dirty but it wasn't that big of a dealJeff S.
Customer did not leave a comment.marla F.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.ZENON L.
I rent trucks on a weekly basis to pick up food for the Roselle Food Pantry and have found the staff friendly and helpful. Trucks are always clean well maintained.James H.