Customer Reviews for Northwest Self Storage Hood River

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northwest Self Storage Hood River

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Tomme F. on

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Customer did not leave a comment.

Charlene A. on

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Customer did not leave a comment.

Raina T. on

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Service was great. So happy to be able to get a Uhaul in Hood River! :)

Angelina S. on

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Great, fast service. Good communication.

Mike G. on

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Thanks for the help.

Leslie P. on

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Customer did not leave a comment.

Calvin Y. on

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I truly don't see how you could improve any aspect of your company! Incredible expierence from the get go! Thank you everyone!

josh C. on

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I tried reserving a 15' box truck in my location, but it kept redirecting me to a location 20 miles away. After multiple attempts, I ended up calling the other Hood River location (Indian Creek); however was directed to rent a truck from the Cascade location because a 15' truck was available there. The website never provided that search result. After renting the truck, I needed to drive past the other location for my destination, and when I passed the Indian Creek location, there were numerous trucks (15' trucks) available. This was rather frustrating because I was directed by the website and customer service to rent from a location further away, requiring me to use more mileage and pay more money in the end because the system never said that more 15' trucks were available closer to my destination. I understand that other reservations exist, however, not even displaying the option for weeks in advance was very frustrating. I think there should be better communication with actual pickup locations and the website. I also drove 23.5 miles, and was required to pay $10 in gas! I've rented UHaul many times (for long distances), and have never paid this much for poor gas mileage.