Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)

311 reviews

525 Guelph St   Norval, ON L0P1K0

(905) 873-8393

Hours

  • Mon–Fri
    8:30 am–7 pm
  • Saturday
    9 am–7 pm
  • Sunday
    9:30 am–5 pm
Special Operating Hours
  • 3/29/2023: Closed
  • 4/7/2023: 10:00 am - 2:00 pm
  • 4/9/2023 - 4/10/2023: Closed

Services at this Location:

Contact Us

(905) 873-8393

525 Guelph St
Norval, ON L0P1K0

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–7 pm
  • Saturday
    9 am–7 pm
  • Sunday
    9:30 am–5 pm
Special Operating Hours
  • 3/29/2023: Closed
  • 4/7/2023: 10:00 am - 2:00 pm
  • 4/9/2023 - 4/10/2023: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WAQAS Q. 
Rating:
5.0

Nothing, I am very satisfied with the service from the lady!

RILJIND S. 
Rating:
5.0

Customer did not leave a comment.

MOHIT D. 
Rating:
5.0

Great service. Answered all my questions. Quick and easy process.

Nancy S. 
Rating:
5.0

Extremely good customer service A pleasure to rent there

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

sean D. 
Rating:
5.0

This location is the very best in every way. They are very pleasant, helpful in every way and accommodating. They always go above what other locations would do. There isn't one improvement I can think of.

Lynda T. 
Rating:
5.0

Customer did not leave a comment.

Lexton H. 
Rating:
2.0

The grip of of the rear tires was almost dead and as a result it got stuck multiple times and due to which when i tried to move it further, the tires were rotating at same place increasing the kms

GAURAV N. 
Rating:
5.0

Have more 20ft or 26ft trucks available for rental

Brian G. 
Rating:
5.0

Customer service from Shamilla was exemplary

Angie S. 
Rating:
5.0

Business owner are so friendly

VICTORINO V. 
Rating:
5.0

Always the best!!

Kimberly T. 
Rating:
5.0

The customer service here was excellent. They are very friendly and helpful. I highly recommend anyone who needs rental services and equipment to rent from this location.

Natasha S. 
Rating:
3.0

Customer did not leave a comment.

Ramon M. 
Rating:
5.0

Experience was awesome and will be sure to use this location again. Thank you so very much!

KERRI LYNN C. 
Rating:
5.0

Nothing . Everything was great and it was a very enjoyable experience.

DWAYNEO L. 
Rating:
5.0

The customer service was excellent, and very pleasant. Highly recommended to rent vehicles from this location.

Natasha S. 
Rating:
5.0

excellent. owner was very friendly fast service.

AKASHDEEP J. 
Rating:
5.0

Customer did not leave a comment.

Oscar Y. 
Rating:
3.0

trucks were very expensive, and gas was much more so. In the end it cost way too much to deliver washer and dryer to london. Cost 170 for truck, which should have been 20$, and 150 in gas, which should have been 50$. Very disappointing. Location was great, with wonderful staff.

Katrina L. 
Rating:
5.0

Customer did not leave a comment.

TAJINDER SINGH H. 
Rating:
4.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

Customer did not leave a comment.

JOAO M. 
Rating:
5.0

Unlimited kilometres when we're renting

Nicola S. 
Rating:
5.0

No recommendations, excellent service.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Corinna B. 
Rating:
5.0

This location is absolutely outstanding.

Mechena K. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Mayokun A. 
Rating:
5.0

they charge 10 dollars for gas but i already filled

Arshdeep S. 
Rating:
4.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

CRAIGD G. 
Rating:
5.0

Great accommodating people.++++++

JUDITH D. 
Rating:
4.0

Just give them the same great service

OKSANA DR S. 
Rating:
5.0

Customer did not leave a comment.

Venkata Maruthi C. 
Rating:
5.0

Everything was great!

Will L. 
Rating:
3.0

My original rental was a large truck and was changed to a small 10ft. truck 3 days before our move. Was told truck needed repair. An inconvenience at the very least.

Howie J. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

MARLENE R. 
Rating:
5.0

Customer did not leave a comment.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

They are wonderful at this location.

Clifton W. 
Rating:
5.0

Just would like to get a recite on how much my rental was thank you

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Fastest U-Haul service I've ever recieved. Friendly and professional. The store is also a very interesting place. Great experience overall.

JOHN M. 
Rating:
5.0

So simple, dropped off the keys, didn't have to wait. Minutes later received the receipt.

Edmund F. 
Rating:
5.0

The service was exceptional in every way. The woman behind the counter was so kind and friendly. She really made my day which had not gone well until that point. I would recommend this location to everyone.

Lynda T. 
Rating:
5.0

Fantastic experience. it was easy to book, several choices of vehicle, the pick up and drop off was friendly and fast. Highly recommend!

Adam V. 
Rating:
3.0

They should put the sign the drop box for Returns UHAUL KEY hear

AMBARISH J. 
Rating:
5.0

Customer did not leave a comment.

Jaspeet D. 
Rating:
5.0

The Service was fine. The vehicle had a lot of pet hairs in the cargo section. Brought this to the notice of the Office staff.

Arun T. 
Rating:
3.0

I wish someone had discussed mileage charges with me. Much cheaper during the week. No unlimited mileage option?

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Tania P. 
Rating:
5.0

Best customer service ever !!

Mohit D. 
Rating:
5.0

Nothing. Staff at Norval convenience were, friendly and helpful. This was my first experience with UHaul. I'm a customer for life now. Well done!

Harald B. 
Rating:
5.0

I appreciated the friendly service from the manager at this location.

CLAUDE P. 
Rating:
4.0

Price on the contract was not the same as on line! On the website it was $1.09/km. Price actually charges was $1.75/km.

CHRISTOPHER O. 
Rating:
5.0

The Owners are very helpful and friendly,this is my 2nd time dealing with them,they are Great People,I will deal with them again someday

RONNIE S. 
Rating:
5.0

You guys are so amazing there is nothing I can think of that you need to do to improve. Excellent customer service, warm, friendly service. Very kind people. I wouldn't go to any other Uhaul to rent. They are the best in every way possible.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Kunal P. 
Rating:
3.0

Too expensive for students

OLIVIA C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

SUKHDEEP S. 
Rating:
5.0

I couldn't be more pleased with the service. We were able to accomplish the move with no hassle. Thank you.

BRIAN M. 
Rating:
5.0

Robert and team were great. The lady at this location helped big time. Great location. Plenty of room to park.

HARJEET S. 
Rating:
5.0

Courteous and professional staff who provide great customer service,

VAHID A. 
Rating:
5.0

The Norval Convenience owners are the the best . They provide the best customer service.

Mohit D. 
Rating:
5.0

Nothing just stay friendly.

Noileen F. 
Rating:
5.0

First time renting a truck from UHaul. Norval Convenience made the experience a joy! Great staff working there and I would highly recommend this location to friends and family.

PASQUALE D. 
Rating:
5.0

The folks at Norval Convenience are amazing! They were kind, courteous and professional. I would 100% recommend this location. In fact, I already have.

PASQUALE D. 
Rating:
5.0

Customer did not leave a comment.

Bikram S. 
Rating:
5.0

Everything just did not add up. I even got charged for a dolly I did not take. Very dodgy store. Not a pleasant experience at all. Definitely won't go back

Olayinka S. 
Rating:
5.0

Customer did not leave a comment.

MASSIMO C. 
Rating:
4.0

Customer did not leave a comment.

sushil S. 
Rating:
5.0

Customer did not leave a comment.

NOELILEEN F. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
4.0

Customer did not leave a comment.

sean W. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

We rent from this location often for our business, they are our number choice. We receive the absolute best service each and every time. They are friendliest and most genuine and will go above and beyond for their clients. Once again a million Thank You's for all that you do !!

Kori K. 
Rating:
5.0

Could not be any better in spite of challenges that had to be dealt with

OKSANA DR S. 
Rating:
5.0

Excellent custmer services

himanshu K. 
Rating:
5.0

Customer did not leave a comment.

Rex Q. 
Rating:
5.0

Customer did not leave a comment.

GURPREET SINGH D. 
Rating:
2.0

Truck was very old, noisy and it doesnt have rear view mirror.

Amol J. 
Rating:
5.0

Robert and Shirmilla are the best, treat you like family

PHILIP C. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

No improvements needed - the service was fast, efficient and overall excellent! I will definitely return to this location in the future.

Saira D. 
Rating:
1.0

Unprofessional merchant truck return at 3:00 pm on the same day but check in by merchant next day at 12 pm

Deepak G. 
Rating:
5.0

They provide the best customer service amongst all Uhaul locations in the area !!

Mohit D. 
Rating:
5.0

At this location... The only thing that could have been better is it was for free... or maybe delivered...lol.. Great experience!

Rocco G. 
Rating:
5.0

Customer did not leave a comment.

yomi O. 
Rating:
5.0

Best location in Halton Hills. Best people who rent the equipment

emilio F. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

The fuel fee was charged when I have refilled, I have a photo of fuel level when returned, I want a refund for the extra fuel charge, I can send the photo to confirm.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

JANET L. 
Rating:
5.0

Nothing. This is a very efficient business

Dana D. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
No reviews have been submitted for this location.

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