Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)

257 reviews

525 Guelph St   Norval, ON L0P1K0

(905) 873-8393

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 10/10/2022: Closed
  • 10/16/2022: Closed
  • 10/24/2022: Closed

Services at this Location:

Contact Us

(905) 873-8393

525 Guelph St
Norval, ON L0P1K0

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 10/10/2022: Closed
  • 10/16/2022: Closed
  • 10/24/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tania P. 
Rating:
5.0

Best customer service ever !!

Mohit D. 
Rating:
5.0

Nothing. Staff at Norval convenience were, friendly and helpful. This was my first experience with UHaul. I'm a customer for life now. Well done!

Harald B. 
Rating:
5.0

I appreciated the friendly service from the manager at this location.

CLAUDE P. 
Rating:
4.0

Price on the contract was not the same as on line! On the website it was $1.09/km. Price actually charges was $1.75/km.

CHRISTOPHER O. 
Rating:
5.0

The Owners are very helpful and friendly,this is my 2nd time dealing with them,they are Great People,I will deal with them again someday

RONNIE S. 
Rating:
5.0

You guys are so amazing there is nothing I can think of that you need to do to improve. Excellent customer service, warm, friendly service. Very kind people. I wouldn't go to any other Uhaul to rent. They are the best in every way possible.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Customer did not leave a comment.

Kunal P. 
Rating:
3.0

Too expensive for students

OLIVIA C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

SUKHDEEP S. 
Rating:
5.0

I couldn't be more pleased with the service. We were able to accomplish the move with no hassle. Thank you.

BRIAN M. 
Rating:
5.0

Robert and team were great. The lady at this location helped big time. Great location. Plenty of room to park.

HARJEET S. 
Rating:
5.0

Courteous and professional staff who provide great customer service,

VAHID A. 
Rating:
5.0

The Norval Convenience owners are the the best . They provide the best customer service.

Mohit D. 
Rating:
5.0

Nothing just stay friendly.

Noileen F. 
Rating:
5.0

First time renting a truck from UHaul. Norval Convenience made the experience a joy! Great staff working there and I would highly recommend this location to friends and family.

PASQUALE D. 
Rating:
5.0

The folks at Norval Convenience are amazing! They were kind, courteous and professional. I would 100% recommend this location. In fact, I already have.

PASQUALE D. 
Rating:
5.0

Customer did not leave a comment.

Bikram S. 
Rating:
5.0

Everything just did not add up. I even got charged for a dolly I did not take. Very dodgy store. Not a pleasant experience at all. Definitely won't go back

Olayinka S. 
Rating:
5.0

Customer did not leave a comment.

MASSIMO C. 
Rating:
4.0

Customer did not leave a comment.

sushil S. 
Rating:
5.0

Customer did not leave a comment.

NOELILEEN F. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
4.0

Customer did not leave a comment.

sean W. 
Rating:
5.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

We rent from this location often for our business, they are our number choice. We receive the absolute best service each and every time. They are friendliest and most genuine and will go above and beyond for their clients. Once again a million Thank You's for all that you do !!

Kori K. 
Rating:
5.0

Could not be any better in spite of challenges that had to be dealt with

OKSANA DR S. 
Rating:
5.0

Excellent custmer services

himanshu K. 
Rating:
5.0

Customer did not leave a comment.

Rex Q. 
Rating:
5.0

Customer did not leave a comment.

GURPREET SINGH D. 
Rating:
2.0

Truck was very old, noisy and it doesnt have rear view mirror.

Amol J. 
Rating:
5.0

Robert and Shirmilla are the best, treat you like family

PHILIP C. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

No improvements needed - the service was fast, efficient and overall excellent! I will definitely return to this location in the future.

Saira D. 
Rating:
1.0

Unprofessional merchant truck return at 3:00 pm on the same day but check in by merchant next day at 12 pm

Deepak G. 
Rating:
5.0

They provide the best customer service amongst all Uhaul locations in the area !!

Mohit D. 
Rating:
5.0

At this location... The only thing that could have been better is it was for free... or maybe delivered...lol.. Great experience!

Rocco G. 
Rating:
5.0

Customer did not leave a comment.

yomi O. 
Rating:
5.0

Best location in Halton Hills. Best people who rent the equipment

emilio F. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
4.0

The fuel fee was charged when I have refilled, I have a photo of fuel level when returned, I want a refund for the extra fuel charge, I can send the photo to confirm.

Ted S. 
Rating:
5.0

Customer did not leave a comment.

JANET L. 
Rating:
5.0

Nothing. This is a very efficient business

Dana D. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
3.0

Friendly and helpful staff

Massimo P. 
Rating:
5.0

Thank you!

Andrey K. 
Rating:
5.0

Uhaul location experience was perfect. Website however can be improved to search better. It took me 16 searches to finally find what I wanted.

Vyom S. 
Rating:
5.0

Awesome. Fast and very helpful. Shamila and Rob are great! Made moving day less stressful for us. Thanks. I will def use them again and should I need to. And I will recommend them any time I can. Terry

TERRANCE M. 
Rating:
5.0

nothing the service was above expectations!

Navroop S. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS F. 
Rating:
5.0

The people at this location were very professional , super accommodating and a pleasure to do business with. I have rented numerous times from other locations. This location in Norval was by far the best experience to date.

FIONA D. 
Rating:
5.0

Great people running this location!

VAHID A. 
Rating:
5.0

Great service very friendly I'll definitely recommend this location

ROBERTO N. 
Rating:
1.0

I never got the code that i was expected to get my keys from, had to wait on call and chat for 45 mins to finally get things going. It was beyond frustrating to say the least.

Piyush V. 
Rating:
5.0

Customer did not leave a comment.

BUNTY K. 
Rating:
5.0

Very kind, friendly and helpful staff at this location.

Lesley H. 
Rating:
5.0

Amazing, fast and easy. Great experience at this location.

Kristina L. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Get a fucking drop box!

Allan H. 
Rating:
5.0

Transmission in desperate need of repair . Would not shift gears properly .

BERNARD R. 
Rating:
1.0

I was charged for 150Km of use and I only used 104km. I am unable to reach Uhaul customer service as they make you wait for hours for any issue. Further I had to request an inspection of the vehicle after returning it... something that any provider should do when their security has been returned.

Sunil D. 
Rating:
5.0

Customer did not leave a comment.

Kathryne D. 
Rating:
5.0

Definitely the best U-Haul experience I've had yet and I've used 8 different U-Haul locations. Unfortunately, did not have boxes for transporting cups.

Kurtis W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
1.0

Should stop cheating customer

Pawandeep B. 
Rating:
5.0

Customer did not leave a comment.

Mathew Liam S. 
Rating:
3.0

Be advised that a dolly is not readily available. Lower the cost. It cost me over $240 for the use of a 15 ft. truck.

STUART M. 
Rating:
5.0

Customer did not leave a comment.

Mohit D. 
Rating:
5.0

Can't say enough of the friendly and professional assistance. No improvement comments to date, keep up the great work. Thank-you.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

FRANK V. 
Rating:
5.0

Cant think of any improvements needed. First time renting U-Haul and it went very smooth. Very pleasant people to deal with at this location.

RICHARD C. 
Rating:
5.0

Best customer service. Would recommend this location as their level of service is A+

sadoor K. 
Rating:
5.0

Customer did not leave a comment.

Othman A. 
Rating:
5.0

Amazing service! Great location!

BETHANY LEE E. 
Rating:
5.0

Customer did not leave a comment.

Dave V. 
Rating:
2.0

I was able to complete the return my equipment without issue thanks to the online reservation system…but when it came to drop the keys..there is no drop box on site.. and the location had a sign that it is closed until Tuesday, March 22 — so I need to go back to return my keys when they're open again which is inconvenient.

Brieta C. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Friendly and helpful staff.

Nathan K. 
Rating:
4.0

Customer did not leave a comment.

Kavir S. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Varinder D. 
Rating:
5.0

Customer did not leave a comment.

Ishwinder S. 
Rating:
1.0

Overcharged me

GURBIR SINGH B. 
Rating:
5.0

No complaints at all. The vehicle was there and ready. The people who run the store there are amazing and very helpful. Overall a great experience.

Adrienne M. 
Rating:
5.0

Amazing service! There was a delay in the truck being dropped off from the previous rentor but they were able to quickly rectify the issue and I was in another truck within minutes! Great customer service and very efficient! Thank you again.

BETHANY LEE E. 
Rating:
3.0

Customer did not leave a comment.

BHAGATPREET SING B. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
5.0

The business owners in Norval were incredible. Nice change from the usual encounters these days.

JOHN M. 
Rating:
5.0

Wonderful service, thank you! For my lessoned learned, I did not fully read that my mileage would cost me that much more. I had to drive approx 65 to 70kms in total for use. I ended thinking I would spend $50 max with tax, instead it was $120 total overall. My bad.

Frank D. 
Rating:
4.0

The last experience I had with this location was terrible. I dealt with different staff this time and all was great!

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Varinder K. 
Rating:
5.0

I wanted to make sure that I got the review correct. The trucks were amazing and did the job wonderfully well. The staff at Norvel convenience were excellent and provided me service that was beyond what you would expect so I highly recommend them. I did however misunderstand what they said and that problem is what I take responsibility for- they explained everything properly and I misunderstood the conversion from Canadian to American dollars. I will definitely do business with them and U-Haul again! Please disregard my previous negative review and enjoy the trucks!

GIOVANNI A. 
Rating:
1.0

The TRuck was great but the rate was in error - I was quoted .83 cents per km but was charged 1.43 - almost double the quote - I will be disputing this discrepancy and I WANT THE REMAINDER RETURNED! Plz call 647 278 6640

GIOVANNI A. 
No reviews have been submitted for this location.

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