Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)

582 reviews

525 Guelph St   Norval, ON L0P1K0

(905) 873-8393

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 5/3/2025: 9:00 am - 5:00 pm
  • 5/4/2025: Closed
  • 5/10/2025: 9:00 am - 5:00 pm
  • 5/11/2025: Closed
  • 5/17/2025: 9:00 am - 5:00 pm
  • 5/18/2025: Closed
  • 5/19/2025: 9:00 am - 12:00 pm
  • 5/24/2025: 9:00 am - 5:00 pm
  • 5/25/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(905) 873-8393

525 Guelph St
Norval, ON L0P1K0

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 5/3/2025: 9:00 am - 5:00 pm
  • 5/4/2025: Closed
  • 5/10/2025: 9:00 am - 5:00 pm
  • 5/11/2025: Closed
  • 5/17/2025: 9:00 am - 5:00 pm
  • 5/18/2025: Closed
  • 5/19/2025: 9:00 am - 12:00 pm
  • 5/24/2025: 9:00 am - 5:00 pm
  • 5/25/2025: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very easy drop off.

HOWARD I 
Rating:
5.0

Customer did not leave a comment.

PETER L 
Rating:
5.0

Customer did not leave a comment.

Suzie P 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
5.0

Customer did not leave a comment.

Ken C 
Rating:
5.0

Customer did not leave a comment.

SHAKA A 
Rating:
5.0

Excellent service. Everything was perfect.

linda b 
Rating:
5.0

The truck was a beat up old rust bucket.

Nishad H 
Rating:
1.0

The truck was in terrible shape including warning lights on dashboard indicating required maintenance The representative at the counter would not come out to check in the truck when I returned it - I later found out that I was charged for gas even after I topped up before the return - I went back to the location and the representative at the counter was very confrontational and disrespectful but finally said I would be reimbursed after I produced the receipt for the gas (but I wasn't) ... so she basically lied I will be looking for alternatives, like enterprise, the next time I need to rent a truck - not as convenient but not worth the hassle and potential safety issues renting from u-haul

STEPHENJ M 
Rating:
5.0

Excellent service

SALVADOR O 
Rating:
5.0

Customer did not leave a comment.

Tina M 
Rating:
3.0

The equipment was clean, but the damaged corner cap on the truck meant that, while driving on a rainy day, rain got in and got a few of our items wet. Luckily not *too* wet, but it was an annoyance and caused some worry as we were unloading. The lack of Dollie’s for rental was also an irritant, but on reflection, we might not have actually used them as much as we thought we might. Overall, though, it was a good experience.

Steve B 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ M 
Rating:
5.0

Customer did not leave a comment.

GERRY B 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Excellent service

CHRIS D 
Rating:
5.0

Customer did not leave a comment.

DAN G 
Rating:
5.0

Nothing to improve. The service was extremely friendly and when the attendant looked up my reservation, she recognized me as a repeat customer, even though I hadn't rented from her before. Check-out and check-in were smooth, simple, and easy, and I was confident I was going to be treated right throughout the transaction. Thanks!

Steve B 
Rating:
5.0

Everything was perfect ! Thankx

AKHIL V 
Rating:
5.0

Excellent service. Thanks.

Alec C 
Rating:
5.0

Customer did not leave a comment.

WAYNE S 
Rating:
5.0

Customer did not leave a comment.

GERRY B 
Rating:
3.0

Customer did not leave a comment.

JACKWALINE T 
Rating:
5.0

Customer did not leave a comment.

Gunjan B 
Rating:
5.0

The owners of this location are very helpful and wonderful to deal with. My experience at this location has always been great and I have never had any issues. Their service is excellent

Paul S 
Rating:
5.0

Customer did not leave a comment.

Cody M 
Rating:
5.0

Very friendly! Quick and easy. Highly recommend.

JACOB R 
Rating:
5.0

Customer did not leave a comment.

PETER C 
Rating:
5.0

Easy pick up and even easier drop off. Very nice people and were very accommodating. I will definitely rent from here again. Thank you

Paul M 
Rating:
5.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

Norval Convenience, wow , thank you so very much for your Bermudaful atmosphere , lol . 🏖 really and truly made a very gloomy day/month bright and 🌞 . Thank you 🫡

Shane F 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Customer did not leave a comment.

Delores G 
Rating:
5.0

Customer did not leave a comment.

James U 
Rating:
1.0

I called the no for help and left voicemail but no one bothered to call me back. The truck had issue with fuel gauge. Don’t matter how much fuel you put when you open and close fuel cap the level falls down. I will be disputing any extra charges.

Chintukumar P 
Rating:
5.0

Shamila and Robert are super helpful and explained everything so well! Very kind and thoughtful!

JOEL B 
Rating:
5.0

We went only an under 50 kms as distance travelled was only 6 kms away. Twice with two trips at kms max. But were charged miles which is over 100 kms We felled tank to just past half but were told truck was on empty. And were charged for extra kms and gas fees.

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

GERRY B 
Rating:
5.0

Customer did not leave a comment.

Baljinder B 
Rating:
5.0

Customer did not leave a comment.

Martin O 
Rating:
5.0

Great service provided, we were able to get a 20ft truck on short notice. Amazing and friendly staff. Was able to complete move in one day and returned uhaul truck in a timely manner. Highly recommended location. Thank you for all your assistance.

Danny I 
Rating:
5.0

The truck that we rented cost us hours of angst.. too much detail to go into now.. bottom line is five and a half hours after the broken windshield wiper was reported a gentleman was sent to fix it.. hours later there was snow, rain, and ice so this was a major safety issue.. that along with no windshield washer fluid gave us the angst I referred to.. We are aware that several of your trucks are very old and perhaps they need either far more serious maintenance or to be replaced.

Lynda P 
Rating:
5.0

The customer service from the lady at the counter was exceptional! I would rent a van, even if I didn't need one. First class.

Duane T 
Rating:
4.0

Customer did not leave a comment.

STEVE T 
Rating:
1.0

Location opened later than expected time of 8:30. Had to wait. Vehicle was not ready for self pick up either. There was some garbage in back of truck as well as on floor of passenger side.

Zvonimir C 
Rating:
4.0

I was charged for fuel even when I returned the truck to same amount of fuel i picked up with

Parminder S 
Rating:
5.0

Great customer service

Carlo G 
Rating:
5.0

Very accommodating lady and helpful and understanding of our needs to help move my senior mom thank you

GORDIE F 
Rating:
5.0

All good

MOHAMMAD Z 
Rating:
5.0

Customer did not leave a comment.

AMRITPAL S 
Rating:
5.0

The staff at Norval Convenience was very easy and friendly to deal with. This was our first use of Uhaul and they made the experience a very positive one.

DAVID A 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D 
Rating:
5.0

Great costumer service

BOGDAN P 
Rating:
5.0

I think everything was done right.

JOHNNYIKEMEFUN O 
Rating:
5.0

Give clear INSTRUCTIONS on how to drive this truck.. EG.. The speedometer is in miles and it's very difficult to see speed in Canadian terms. The gas pedal seemed to have its own mind... It had a limited speed which made it a safety problem on the highway. Lastly... The people at the Norval site are OUTSTANDING!

Lynda P 
Rating:
3.0

They were not very helpful when we asked why the service light was on for the engine obviously a bit of a concern since we were getting ready to drive 450 km with all of our belongings and a truck with a service engine light on.

steve h 
Rating:
5.0

The owners of the convenience store are fantastic great people to deal with thumbs up

Massimo C 
Rating:
5.0

Fantastic customer service. Extremely helpful and great customer service

MATTHEW f 
Rating:
5.0

Customer did not leave a comment.

Domenic M 
Rating:
4.0

Customer did not leave a comment.

Amol W 
Rating:
5.0

Everything went smooth

Shauna C 
Rating:
5.0

The owners are Great People,I enjoy going there they are down to earth people and always good for a laugh,Thank You for being You ,Ron Smith

RONNIE S 
Rating:
5.0

Customer did not leave a comment.

Darpan P 
Rating:
5.0

Customer did not leave a comment.

GAVIN M 
Rating:
4.0

Customer did not leave a comment.

Matt W 
Rating:
5.0

Great customer service at this location friendly environment will definitely be returning. Kind Regards Mr De Silva.

Bhogwattie D 
Rating:
5.0

Everything was 1st class. Highly recommended

david f 
Rating:
4.0

U-Haul agent was polite and very helpful in making this an easy move.

PETER H 
Rating:
5.0

Couldn't be easier

Robert W 
Rating:
5.0

Nothing Everything smooth Just need more big trucks in Brampton area Thnks

Gurtejpal S 
Rating:
5.0

Have appliance dolly ready. Service was excellent super easy. Quickest location I've rented truck

Caren B 
Rating:
5.0

Customer did not leave a comment.

Hafiz A 
Rating:
5.0

Customer did not leave a comment.

Norm C 
Rating:
5.0

Very helpful and courteous staff. Second time renting from this location and wouldn’t hesitate to rent here again.

Dan S 
Rating:
5.0

Customer did not leave a comment.

SUKHJINDER S 
Rating:
5.0

Very pleasant and friendly.

Jose C 
Rating:
5.0

Signing out with vehicle - quick and efficient; return of vehicle - prompt; billing via email is OK. Would like a printed insurance statement on paper when I do buy the UHAUL-offered insurance, to be better prepared in case there was a fender-bender - so that there is a goto insurance policy number on paper with me in the vehicle - to be prepared in case. The excellent convenience of being able to rent a cargo van for a few hours, on demand - outstandingly worthwhile for a short trip to transport a large item that does not fit in my car. Price per kilometer at 69 cents certainly adds up fast; for a longer distance rental, I would be concerned about the per kilometer fee adding up to high total cost. For a short trip, the total distance charge is modest and accepted. Overall, for this rental, very good work UHAUL.

PETER S 
Rating:
5.0

Quick, easy great customer service

Rosemarie G 
Rating:
5.0

Customer did not leave a comment.

Knesia S 
Rating:
5.0

Customer did not leave a comment.

Jagjit S 
Rating:
5.0

Customer did not leave a comment.

SARWAN S 
Rating:
5.0

Customer did not leave a comment.

DINO P 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Abdul A 
Rating:
3.0

Somehow my internet was very slow and I was not able to download the app to verify the condition of the equipment and I requested the person sitting there if I can use their wifi, that person bluntly said, we don’t have wifi here. I understand that they are not obligated to provide the wifi but the way he responded was very rude. Moreover I could see multiple things there connected to internet that means he just lied.

Gagan J 
Rating:
5.0

Awesome

NAEEM M 
Rating:
5.0

Customer service was friendly, fast and efficient! Picking it up at the variety store allowed us to pick up some snacks and drinks and we were on our way. This type of customer service is a rare find these days. I will definitely use this specific location in the future.

David B 
Rating:
5.0

Customer did not leave a comment.

Subramaniam R 
Rating:
4.0

Customer did not leave a comment.

Vasco A 
Rating:
5.0

The woman behind the desk was very cordial, respectful and true professional. Gave exceptional customer service. Definitely recommend this place.

Bala S 
Rating:
5.0

Great service. The pick-up and drop-off was easy & efficient. Will definitely use again and recommend to others.

Antonio D 
Rating:
5.0

Customer did not leave a comment.

NIKOLAOS T 
Rating:
5.0

Customer did not leave a comment.

Gurkirat S 
Rating:
5.0

My visit was great. I have used the Norval location several times and have always had a great experience. The staff is very friendly and personable. I would definitely recommend them to any of my friends or family.

MARK M 
Rating:
4.0

Customer did not leave a comment.

Alan W 
Rating:
5.0

Drop off facility was closed, did use the drop box thou

JEFFREY L 
Rating:
5.0

Reduce your prices. They are on the high side. Thank you.

GIDEON A 
Rating:
5.0

Customer did not leave a comment.

todd r 
No reviews have been submitted for this location.
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