Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)

99 reviews

525 Guelph St   Norval, ON L0P1K0

(905) 873-8393

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed

Services at this Location:

Contact Us

(905) 873-8393

525 Guelph St
Norval, ON L0P1K0

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat: 9 am - 7 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 9/18/2021 - 9/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

W NELSON B. 
Rating:
5.0

As a Stager we use this location several times each week. They are friendly and always willing to help in any way. The best service in town for sure!

KORI K. 
Rating:
5.0

The cargo van was just OK I have to clean it and sanitize it

MAJDI J. 
Rating:
5.0

Always look after me , Job well done

FRANKJ JR H. 
Rating:
5.0

They were very helpful and flexible with the timing even though I was late to pickup the vehicle and they extended my rental until the end of the day so I didn't have to rush.

BURTON N. 
Rating:
5.0

Customer did not leave a comment.

Felicia G. 
Rating:
3.0

I spoke with someone over the phone who was very helpful and provided a lot of assistance in working out the logistics of getting the truck back to the location. The movers I worked with were also very helpful and conversant with the process in a way that put my mind at ease. One thing that was a bit nerve-wracking was that the pickup location seemed unaware that I'd hired movers and that the movers would be driving the truck. I also had to provide a lot of info that I'd already provided online, so it kind of felt like I was booking the truck for the first time. I think there's room for improvement there.

evan F. 
Rating:
5.0

Customer did not leave a comment.

LEWIS E G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Exceptional customer service

Jill T. 
Rating:
5.0

Customer did not leave a comment.

PAUL S M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
1.0

The location was fine. It's the company that was the problem. This was a night move. We had the light on in the back and when we were done the battery was dead. No one was sent for assistance and we had to call a tow company to. Boost. With the charge and tip totalling 87.50. This is the second problem. The first being loosing my guaranteed norval location and told I had to go to Milton. I dropped by norval to find out what happened and they said they still had my truck available. This resulted in me being on hold for over 3 hours collectively. I get it, robots and computers make you a lot of money but these tools didn't build your company. Be certain that these tools will bring down what you've Built. Take care of your people. Lou

LUIS F P. 
Rating:
5.0

GREAT PLACE

FRANKJ JR H. 
Rating:
5.0

Location was absolutely amazing. What was TERRIBLE, was the corporate UHaul experience! I booked a 24/7 pickup, yet upon my arrival, the self serve checkin forced me to waste a full hour for the location to open (schedules pickup was 7:30, app made me wait until 8:30 for location to open), even though the location had the keys setup for self serve pickup. Truly disappointing experience from the company. Luckily, the store/pickup location owner provided fantastic and pleasant experience to make up the otherwise disappointment and waste of my and my helps time! I requested a discount/credit, which the phone operator said they would do, yet my invoice showed zero credits or discounts. Please fix this!

ANDRE J L. 
Rating:
5.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

Customer service was friendly & excellent.

John C. 
Rating:
5.0

they do a great job

FRANKJ JR H. 
Rating:
5.0

Customer did not leave a comment.

KORI K. 
Rating:
5.0

Customer did not leave a comment.

JUDITH A H. 
Rating:
4.0

Friendly and professional staff. Keep up the good work. I will definitely recommend this location to my friends.

Rene S. 
Rating:
5.0

Always the best service every time!!

KORI K. 
Rating:
3.0

Very friendly people Equipment as expected, clean and ready to use Check in and check out process very quick and efficient - very little waiting

EMERSON J T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DAVID R. 
Rating:
5.0

amazing service as always in every way! Thanks so much

KORI K. 
Rating:
5.0

No improvements needed. The experience was seamless and the staff were very helpful and upfront about the costs. I was really happy with my experience.

TAMMY L. 
Rating:
5.0

always the best every time we rent with you every week !! Thank you

KORI K. 
Rating:
5.0

The rep was amazing

BRETT V. 
Rating:
5.0

Great, friendly service. They really went out of their way to help me find a time slot that worked. I had to even change my booking once and they were super friendly about it. I highly recommend anyone in the surrounding Georgetown area to check it out.

AMIR HOSSEIN K. 
Rating:
5.0

This is the first time that I rented a cargo van. It was to move my son's small apartment from Montreal to Toronto and the couple who helped me to plan the rental was very professional and helpful. They reassured me that everything would be alright and told me step by step on what to expect. They helped me to rent the vehicle instead of me having to use the computer which was great. Everything went perfectly and I couldn't be happier. I would recommend this location in a pinch. Thanks guys for everything.

SIKPUNG Y. 
Rating:
5.0

Great customer service, very personable and professional. 5 star all the way.

DANIEL K. 
Rating:
5.0

Always the best and friendliest service

KORI K. 
Rating:
5.0

Customer did not leave a comment.

LOUIS A. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J E. 
Rating:
4.0

Customer did not leave a comment.

ASHOK BASAPPA M. 
Rating:
5.0

Customer did not leave a comment.

LEROY ECCLESTON M. 
Rating:
4.0

Customer did not leave a comment.

JUSTINRICHARD V. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Absolutely nothing! You were friendly, helpful and efficient! Can't ask for more.

ANITA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M M. 
Rating:
5.0

Customer service went above and beyond! Very friendly and helpful.

DEBBIE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer service was exceptional. The experience was straight forward and I would not hesitate to rent from this location again.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

CARMINE M. 
Rating:
5.0

Customer did not leave a comment.

KIM GIBSON P. 
Rating:
5.0

Great people, just what everyone should be like.

DAVID B. 
Rating:
4.0

The location was fine but calling the day before and telling me it is 40 km from where I wanted to pick it up doesn't work. Why can't Uhaul shuttle it to the location I rented it from?

Jeffrey M. 
Rating:
4.0

Verification process took 15 minutes. Way too long

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Robert and Shirmila are very unique couple, excellent customer service, professional , knowledgeable . i highly recommend this location. Norval Convenience is "ONE STOP SHOP" Thank you Robert and Shirmila keep it up.

ALFREDGEORGE D. 
Rating:
5.0

Customer did not leave a comment.

RONAK P. 
Rating:
5.0

Chenille and Robert were very helpful, nice people. I am going to be a regular customer

PHILIP C. 
Rating:
5.0

My comment is next time if I rent please give me new truck. Thanks 👍

ANHTUAN H. 
Rating:
5.0

Excellent all round experience.

PAULANTHONY A. 
Rating:
5.0

Great customer service, fast , easy, convenient, super friendly.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ALAIN L. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYW H. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Very good customer service and friendly

ROBERT W. 
Rating:
5.0

Process itself was quick and effortless

STEPHENN B. 
Rating:
5.0

Customer did not leave a comment.

AVINDER W. 
Rating:
5.0

Excellent friendly service!

Stephen S. 
Rating:
5.0

I have used UHaul many times over the years and twice from this Norval location. That being said, this is the best UHaul location I have ever dealt with, The operators are extremely friendly, helpful and efficient and are clearly committed to exceptional service.

John H. 
Rating:
5.0

other locations were either closed or not able to reach someone

NICHOLAS S. 
Rating:
5.0

Not at all clean at the driver's cabin.

Nikhil D. 
Rating:
5.0

Great service.

RAZVANION A. 
Rating:
5.0

Just keep doing what you're doing, I have absolutely no complaints

GEOFFREYM S. 
Rating:
5.0

We were so pleased with the amazing customer service and the professionalism of the staff at the Norval Ontario location. They were so nice, extremely courteous and very helpful. The truck was clean, fully gassed and ready to go. This was a great experience and all went as planned. Thank you to U-Haul for coining through for us!

DONALD L. 
Rating:
5.0

How can you improve perfection ?

Lou P. 
Rating:
5.0

Customer did not leave a comment.

MARIARANIERI D. 
Rating:
5.0

Customer did not leave a comment.

GRZEGORZ S. 
Rating:
5.0

Everything was great. Quick check in and check out

PAULRICHARD T. 
Rating:
5.0

From my initial telephone arrangements through to final return of the vehicle the process was easy and a pleasant experience overall. Recommended if you live the area.

DONALDA P. 
Rating:
5.0

The customer service was fantastic, the truck was clean and ready to go. So I would say continue doing what your doing, great job..

RON G. 
Rating:
5.0

Customer did not leave a comment.

DAN P. 
Rating:
4.0

Customer did not leave a comment.

DAVIDH S. 
Rating:
5.0

ABSOLUTELY THE BEST EXPERIENCE with uhual rental. This is my second time renting from this location and I honestly won't go anywhere else. I was trying to reserve online and everything was booked out for the long weekend at this location. I was adamant to my husband that I didn't want to book elsewhere due to horrible experiences in the past from other locations, so he drove there. Shameila was able to pull through for us last minute on the long weekend (Easter). Thank you Shameila! If you are looking to book with agents who are honest, friendly, and provide clean equipment... look no further.

Felicia B. 
Rating:
5.0

Incredibly friendly and helpful at location. Best experience with Uhaul yet.

Stefanie M. 
Rating:
5.0

Customer did not leave a comment.

Francois F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

VINCENZINAA L. 
Rating:
5.0

I came back for this location from Oakville. They are the best!

AURA C. 
Rating:
5.0

Exceptional customer service!

KEVINF S. 
Rating:
5.0

Good service at this location.

Vadim O. 
Rating:
5.0

Perfectly clean truck! Owner himself sanitized the cab for us! Great customer service and very informative staff, very helpful! Would def give a 5/5 . Mike A

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

STEPHENJ M. 
Rating:
5.0

Customer did not leave a comment.

Harsh M. 
Rating:
5.0

I had a wonderful experience at Uhaul Norval. The staff were very friendly, informative and engaging. By far the best truck rental experience that I've ever had. Highly recommended.

BRIAN H. 
Rating:
5.0

I have rented many U-Hauls over the years. This was by far the best experience. Enthusiastic, helpful and very friendly.,

Robert M. 
Rating:
5.0

Great costumer service and very friendly! Emanuel

EMANUEL B. 
Rating:
5.0

The location owners are very friendly and helpful! Thank you!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jignesh P. 
Rating:
5.0

Very competent and friendly service nothing to improve

PATRICKG H. 
Rating:
5.0

Very clean car and very good customer service friendly and fast service Thank you very much for your help

ABDELMAKSOUD SAY M. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
No reviews have been submitted for this location.

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