Just ok
Michael Rizzo
Customer Reviews for Nosso Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service. Thank you
Israel Vidal AvalosKind of a weird experience, as that isn't their primary business, but got things checked in ok....I guess.
Gregory SlackThe location was not open for business when I turned in, I used to APP to turn in the trailer.
Brian BarnesThe battery on my U-Haul died or should I say would not let me allow it to start without a jump! I called the. “ service “ that was states in my contract ! To NO AVAIL I WAS LEFT SITTING ON THE SID EIFNTHE HIGHWAY! A truck driver finally helped me and I got the U-Haul back late and they are trying to charge ME 256.00 more dollars! I am appalled and very upset. I would advise to only rent U-Haul from an actual U-Haul company not a side dealer . I had no idea Nasso auto was not an actual U-Haul participant
Christina NeidigI was told I could get that trailer for 100.00 because I rented the truck bit for all of it I was charged almost 800.00. I appreciate uhaul but the discount would have been great. Senior citizen.
pam rasmussenThe vehicle does a lot of chugging. I accidentally locked myself out of the vehicle. Would be good to have power locks, and normal key or a spare key.. Accidents are waiting to happen for old school lock systems.
Ryan BivensVery good customer service…
Carlos BarrenoBoth locations were great we drove through a awful snow storm which caused us to have to extend the rental and they were great about it and didn't charge us any outrageous extra fees. Thank you kindly we appreciate your understanding and help with our already very stressful move. Highly recommended
Ambree BlacknerEveryone was friendly and respectful!
Braden DaytonDid an online drop off, so had no communication with the staff.
Debbie CollettNo one was there. It was an almost empty gravel lot. There was no one at the drop off location.
Marlene MuruatoCustomer service was good. One of the straps on the trailer was difficult to work with. Center said they would fix it.
Hilton VegaVery positive and helpful
Mara TaylorVery helpful location for drop-off. Courteous and professional
William WattGreat customer make easy
Joshua HeckI had a very pleasant experience with the people that work there.
Michael CoronaCourtesy of addressing customer present instead of make wait as you attend to phone calls.
ERIC MECHAThey were closed and it was only 1130am.
Deborah LebowGood staff. Very cool shop cat welcomed us. The 5 day minimum charge for rental is ridiculous. I had the car trailer 3 days and was charged for 5, when questioned I was told that is the way it is. Wish there were other choices.
ROGER GRAVESSeee notes above
RODOLFO RICHARD ABALDONADOHelped us out in an emergency. Very professional and understanding.
Charles JohnsonCustomer service was great
Paula MoosmanVery clean van. Easy to use …
John BonnemortYou were very accommodating, thank you
GREGORY ALLAN JOHNSONUhaul fella was rude condescending blowing vape rips while hooking up trailer with a foot of snow he laughed about me having to shovel out when i get home Upon return i was waiting on line as he saw me, tells me to park trailer in a tough awkward spot, and proceed to say im 15 minutes late and said he would wave the full day charge after i told him he was 15 minutes late the morning of pickup, also saw him rent a box truck to a fun family with 3 young kids and said they were good to go, as my wife noticed that 1 of the tail lights were not working, Just unbelievable, the service these days
stephen fiducciaVery helpful
Roger FewkesGreat
Goldie WallOkay I have rented uhauls before and this location is very nice people are friendly definitely. The truck was clean for the most part so I am not going to complain to loud about it it definitely could have been a little more clean there was soda residue on the center seat and so forth. The thing I don’t understand is why your mileage is at .86 a mile I don’t remember it being that high or remember at all for being charged for in town use just replace the fuel and drop of I used it for 2 hours and 7 miles altogether i honestly think $68.00 and some change for a two hour 7 mile deal is really not that fair to your customers for a in town use I think that’s a little high but I understand cost of things but next time I may just stick with driving my own trucks. Just to save that money my own truck would not costed me 10 bucks to do the in town move. I live in cedar city moved a family member from my house to there own place in cedar city I think that the cost of the truck taxes and fuel should be charged not honestly miles for in town use. Overall uhaul is still a first pick for me.
John k Belknap jrThis location was the 3rd one we were sent to. One didn't have our truck, the next location the truck was broken.
Anita HawthorneNosso has friendly and efficient staff. A good experience.
David HatchWe did not have any contact with a personal nor did we enter the facility as it was closed
Nicole BarncastleVery friendly and helpful!
Brian SimmonsIt was great. They worked with us on everything. Can't think of a thing to improve it.
Keisha CovingtonThe lady up front was really nice. Place was clean and super welcoming.
Cinnamon MadsenWe were happy with the service and the timely way our needs were responded to.
rick perryWe had some issues with the trailer lights and wiring harness, but the staff here was very helpful and worked to resolve the issue.
Weston ClevelandWas charged for two days. Only had it one day.
RANDY DAVISThe reason I said that the equipment was not clean because the entire cab was full of cat or dog hair. I don’t have allergies or any reactions to that kind of dander but some of my family does and others may. It didn’t seem to be a priority to whoever was responsible for taking care of it.
Rodger UrbanekVery friendly and attentive
Don HansenGreat location. Awesome staff.
Don HansenThe associate who helped me pick up the car towing dolly was very helpful. When we got to our destination we realized that we couldn’t return it to the original rental location, but she helped me turn it in to a local place and not get charged for returning it to a wrong location. Thank you so much!
Marisa Sandersonnone
Karl AND Donna BaumannVery nice people, friendly and very helpful. I would definitely recommend this location for any future rental
Chad WhitmanThe pick up place changed the drop off location and Nosso Auto called Uhaul and fixed it for us - great customer service
LISA QUIMBYBe more transparent with costs. Ensure everything is checked and equipment is functioning as expected.
Nicholas Houle