we spent 45 minutes there trying to get a truck - the guy was completely clueless and phone customer service was not much help either
Patrick S
Customer Reviews for OB Shell
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A
Rajesh PThe instructions said to leave the lock at the location with an attendant. This was a mobile pick-up so there wasn't an attendant and the man working at the gas station said he didn't take them.
Marie MThe key was at the register instead of in the back of the truck. There were no key lockers like there normally are.
John ANot require a passport that I had to drive back home for, maybe? Hit helpful staff, maybe?
Mitchell WWe chose the first U-Haul location because of its proximity to our house. There was an issue picking up the truck due to the keys not being staged in the vehicle and we had to go to another location. Then, there were issues with the application not working that took an hour or so to sort out. Will use enterprise from now on
Brandon BPerson on site kneeing nothing and could not help me get and figure out the app. Long rental process including UHaul seemingly not knowing the condition of its own vehicle.
Richard J