Customer Reviews for OK Tobacco Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of OK Tobacco Outlet

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Brian H. on

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Michael R. on

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ARTHUR B. on

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Leslie S. on

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Sheooey H. on

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Was great they just need someone at the location to write the info down because they got my name and address wrong. My name is Shelley hernandez 835 cedar street Franklin KY and they have me as shooed hernandez 835 feeder street Franklin ky

Douglas T. on

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Lisa S. on

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It was clean but the shocks were horrible. The person checking us in and out had no idea how to do it and it took at least 30 minutes to get the truck and keys and another 45 just to return it. The selection of trucks was not great. We reserved a smaller truck but then had to take a bigger one because it was the only one available in the entire city.

Rae H. on

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frankie K. on

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Trina W. on

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Ray I. on

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Charles K. on

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CHARLES K. on

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Robin C. on

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Took almost and hour to get rental completed because person working had to call her husband to do the one way rental because she didn’t know how. Phone kept getting passed back and forth between her and I while he was wherever logged into U-Haul processing my rental. One reason it also took so long the lady was busy ringing up other customers while trying to call her husband back and forth as they kept having a bad connection. Once paperwork was finally completed, which put me behind schedule for my lined up packing help, went out to find truck was not clean at all. Had to clean out back of truck before we could load anything in it. Would not rent from here again as it was not the customer service you normally get from U-Haul.

samantha K. on

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Nice folks and great equipment

Misty I. on

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Great customer service!

Kevin J. on

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This location was good because they were open until 10. The woman at the counter asked “you’re really going to drop the U-Haul off at 9:00PM”. I arrived to drop off at 9:00 and didn’t leave the store until nearly 10:00. The store become busy while I was trying to check out. The woman ended up having to call her manager to assist with checkout.

frank W. on

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frank W. on

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john K. on

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JOHN K. on

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paul B. on

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Truck was dirty and was mechanically unfit to drive.

robert E. on

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Clean the back of the truck. Some reason she had me rented for 2 days. I took it back in one day but was not discounted due to only using 1 Day. Oh well.

betty E. on

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James C. on

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I made a reservation to pick up at 615 E. Andrew Johnson Hwy initially, registered ahead on line, only to get there and find the business CLOSED. Called Uhaul back and was told they had no way to contact the business.

BECKY D. on

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Ernest J. on

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Lloyd B. on

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frank W. on

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PAUL M. on

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