Customer Reviews for On Site Modular Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of On Site Modular Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

trevor y. on

Rating:

Customer did not leave a comment.

gary p. on

Rating:

Customer did not leave a comment.

Harvie E. on

Rating:

They were very quick and helpful.

Hayley A. on

Rating:

Customer did not leave a comment.

Nathaniel G. on

Rating:

Customer did not leave a comment.

Kyle V. on

Rating:

Get thicker blankets. Way too thin and I didn't feel confident my breakables were being adequately protected. Staff at this location were amazing, especially Filipino gentleman with sleeve tattoo. So helpful and friendly. A real gentleman, very professional, and a wonderful asset to have working with you.

Wannette D. on

Rating:

Customer did not leave a comment.

Dave D. on

Rating:

Awesome experience, very quick and easy

Richard O. on

Rating:

That trailer was too small to get a box spring through the entry. The body of the trailer is in very bad shape and in much need of replacement.

Marain o. on

Rating:

Customer did not leave a comment.

Cyril B. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

I was under the impression that the rental included up to 50 miles of travel and now I see that this is not the case, but rather I have been charged $1.11/mile. Please clarify

Vincent S. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

I'm not sure there really is anything that I can say they are not doing already. To the hardworking polite staff members at 111ave&119st U-Haul in Edmonton Alberta all there is to say is thank you for the happy clean professional environment. After countless many rented times of the year different occasions of U-Haul vehicle's over the years from this location I haven't received nothing but professional polite staff that location has got a for life supporter from myself. Your truly briandougie

Lisa B. on

Rating:

Customer did not leave a comment.

Neil M. on

Rating:

This was everything I expected - the correct truck was clean & parked right by the door, and my time at the counter was brief. It made the hard work of moving my gear easier, which I really appreciated.

Andrew C. on

Rating:

Customer did not leave a comment.

Kevin F. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Customer did not leave a comment.

Irene S. on

Rating:

The trucks steering alignment is way off ...truck pulls to the curb badly,took an alternate route to stay off busy hi ways .The roof in the box has a leak all my stuff got wet

NORAH W. on

Rating:

We were very disappointed ?? with 154 St UHaul Office. On Thursday morning I booked a 10 foot truck pick up for 5:45pm for a 24 hour rental. At 4:30pm I received a phone call that “we could not have the rental “ another family needed it for the weekend. We could have it until 1pm. We were taking doors and windows to be painted and had figured out our timing for the job so we needed the truck until 5pm, as arranged. No other alternative was offered. Which does not seem to be a very good way to do business. We did get another truck (a 15 foot) but it was bigger than needed and a further pickup location (more miles) and we purchased insurance $15 because our personal vehicle insurance only covers rentals to 4500kg (3900lbs). So this rental cost us almost double the price that we had been quoted, more travel time and extra frustration. And it really wasn’t our mistake. We need to rent a truck again in 2 weeks but I don’t know if I should trust UHaul or if they are a very good company.

Joel A. on

Rating:

Customer did not leave a comment.

Oliver C. on

Rating:

Just went to this location twice and it's really good the place and the people thank you

benedict A. on

Rating:

The 2 front staffs are extremely helpful. They assisted me with passion and helpfulness. Kudos to the two pinoys!

Robert F. on

Rating:

Customer did not leave a comment.

Diana F. on

Rating:

Customer did not leave a comment.

Ambrose T. on

Rating:

Customer did not leave a comment.

Gyslain L. on

Rating:

Trucks were not cleaned. I don’t think it saw a car wash in years. Besides that the interior was fine and clean.

Katelynn C. on

Rating:

Provide the right U-Haul as reserved. Ordered a 10' U-Haul on May 14th, showed up on May 30th and was given a cargo van instead. Was told it was a mistake and no 10' U-Hauls available and that there was nothing they could do even though I had to be out of my apartment the next morning. Absolutely terrible experience. It's not a dinner reservation, it's your actual livelihood when you have to move out your house. I will never use U-Haul again.

Cong N. on

Rating:

Customer did not leave a comment.

Barry P. on

Rating:

Customer did not leave a comment.

Kyle J. on

Rating:

It wasn’t the location it was the mobile booking system, I asked for 21 hours and it bumped me to 10 hours and didn’t notify me, it really screwed up my move. So then I had to scramble to find a truck last minute, the only location was 30 minutes away, extra mileage??. Then when I got to the location they on had a 20 foot I ordered a 26 foot. I am not happy, and people are starting to ask, “how did the move go” what to say?

FRED R. on

Rating:

Great service specially Naz..

Jamal O. on

Rating:

n/a

Michael A. on

Rating:

Customer did not leave a comment.

RICHARD O. on

Rating:

There was some garbage left in the vehicle by the previous customer (contract, candy wrappers) which should have been removed before I rented the vehicle.

Cathleen W. on

Rating:

Customer did not leave a comment.

Raymond R. on

Rating:

I can not think of anything right now...

Joshua G. on

Rating:

Customer did not leave a comment.

Mark K. on

Rating:

Customer did not leave a comment.

DAVID T. on

Rating:

Excellent customer service, as always ??

Laura D. on

Rating:

Customer did not leave a comment.

doug b. on

Rating:

Customer did not leave a comment.

Erika Q. on

Rating:

Very efficient service. Friendly staff.

Miranda F. on

Rating:

I always use this location, the staff are amazing, always so friendly and polite even when they are lined up busy!

Danny R. on

Rating:

I made the reservation under my account but had my boyfriend as the driver. When i went to check in the reservation was under his name. It would be less confusion if you had the reservation under the correct name, mine.

Ali A. on

Rating:

Customer did not leave a comment.

MICHAEL B. on

Rating:

Customer did not leave a comment.

Mary L. on

Rating:

I tried to rent a Haul online last year. The pickup did not happen and no one was available to make amends or help out. BY COMPARISON THE IN-PERSON EXPERIENCE WAS EXCELLENT!

Marvin D. on

Rating:

Customer did not leave a comment.

Jeffrey W. on

Rating:

Customer did not leave a comment.

Xiao H. on

Rating:

Customer did not leave a comment.

CAROL E. on

Rating:

I was very impressed with the outstanding customer service I received! The 2 young men were very polite. Thank again!

Timothy M. on

Rating:

Customer did not leave a comment.

shellly m. on

Rating:

Customer did not leave a comment.

Judie B. on

Rating:

Lady came in at 8:10 am and did not even say hello just took off jacket and started logging into system then after logging on all 3 computers asked me....do you have a reservation? Returning vehicle was charged extra gas for not adding and van was not even looked at for dents he was more concerned to get mileage and gas reading. While processing my payment the 3 people talked in another language to each other. RUDE.

Aakash G. on

Rating:

Overall customer service, u-haul changed my location 3 times so I have to drive 50 km extra to pick and return.

ANDREY W. on

Rating:

Take pictures of KMs and fuel before and after rental with timestamp so it's transparent to the customer.

David M. on

Rating:

Customer did not leave a comment.

KATHRYN K. on

Rating:

The cab of the van was filthy when we picked the truck up. We had already signed all the forms and nobody came out to do a walk about with us.

robin g. on

Rating:

Maybe more vehicles readily available. For a first time customer they made it easy.

gary O. on

Rating:

My experience with uHaul was brutal to put it nicely. Your customer service is a joke. From the store, to the call center, and even a second store I dealt with. Won't be back.

Mielle T. on

Rating:

Customer did not leave a comment.

rebecca j. on

Rating:

Customer did not leave a comment.

Kyle L. on

Rating:

We had booked a 15' moving van for the day, however, when we arrived we were told that they had accidentally overbooked and gave away our van to somebody else and that they had no more left. I then spoke with customer service on the phone, and they told us that they did not care and that we were out of luck (movers were due at our house in about 40min). Luckily, another couple returned a 15' truck while we were there and the guy behind the desk let us take it for the afternoon.

JOHN G. on

Rating:

Have the equipment checked by someone on a rotation. Lights out on my trailer tires almost bald and leaking air. At least I reported all things wrong at drop off location which I hope get fixed before the next person has a problem on the road

Edith N. on

Rating:

Customer did not leave a comment.

Miss L. on

Rating:

We were disappointed that we could not get the size of trailer we had booked in advance which meant we had to make more trips in our move. I was told I could rent a 12 x6 trailer but was given a 5 x 10 trailer and still paid the same price. Also we waited in line ( 3 people ahead of us) and it took over an hour to get our trailer. I understand some things take time but it felt like the employees were slower than average speed.

Cindy S. on

Rating:

Customer did not leave a comment.

Jamie D. on

Rating:

Customer did not leave a comment.

Brian D. on

Rating:

The rental experience was less then satisfactory. The run a round and knowledge of the customer service agent was poor and misleading.

MICHAEL S. on

Rating:

The man at the check-in and check-out desk was great. Very easy to deal with. I am very happy with my experience at this u-haul location and will certainly rent from here in the future!

Robert F. on

Rating:

Customer did not leave a comment.

Trevor P. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

The location was excellent, and the service at the location was great. However, the truck was awful. I' m glad we were only doing an intown move, as I'm not convinced it was safe to drive on the highway. The power steering had a clear issue, and the truck engine sounded horrible. Please have the unit serviced appropriately or else taken off the road.

Samuel H. on

Rating:

Customer did not leave a comment.

Brett H. on

Rating:

Nothing. Customer service as great and had no problems both receiving and delivering the uHaul truck back.

Alan H. on

Rating:

Customer did not leave a comment.

luciano c. on

Rating:

provide a lock for the door of the moving van - felt uncomfortable leaving the door unlocked when there was a moving dolly inside - charge customers if the lock is not returned....when I dropped off the vehicle with blankets and an appliance dolly I had to jam them into the cab of the vehicle...otherwise, my needs were fulfilled

Don H. on

Rating:

Very helpful, very efficient. Excellent service !

Laura C. on

Rating:

Very friendly staff, clean and attractive facilities!

APOUX L. on

Rating:

Customer did not leave a comment.

reg a. on

Rating:

have a trailer that the brakes work have debit machines that aren't worn out manager/owner over charges you for day rates and tried to charge me for 2days when I only had it for one day

Mirsada H. on

Rating:

I would recommend having more than just one Dolly. It was quite frustrating ordering 2 dollies and coming to the store to find out they didn't have any except one.

ivan f. on

Rating:

Lack of energy and hospitality.Generic service what bam! Next!!

kevin t. on

Rating:

Customer did not leave a comment.

Janice B. on

Rating:

The are very organized and I was in and out quickly. I was very happy with my service. And they laughed at my jokes. :)

Maurissa L. on

Rating:

Customer did not leave a comment.

Tonya S. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

The trailer was dirty inside and out , The onsite team did a good job getting me going but the equipment was not great and there is no spare tire on the trailer...

Katy M. on

Rating:

Your policy of charging multiday, in town rentals as one way rentals really messed us up checking in and out. The price was very different from my online reservation confirmation, and I had to have the difference refunded after the fact. Also every time I reserve a furniture dolly through you it's not available. What's the point in reserving if it's not there? We count on having a dolly to move with.

Michael C. on

Rating:

Personal are professional, able to inform the customer of the process of renting the truck. Truck was ready to go and the move went as predicted. Follow the guidelines the Staff explains and it went great. Truck was the right size and returned it in the time frame requested with fuel level shown.

Charles H. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

Ryan M. on

Rating:

This was a bit of a money grab. I went over my time by 26 minutes and was charged an extra day. All I had to do was move my time an extra hour and the time would not have been over or charged extra? That's a bit ridiculous.

Gherense T. on

Rating:

When booking online, I noted that I would be traveling to another city. When selecting a pick up location, I chose one closest to me. It wasn't until the day of travel that uhal disclosed not all locations allowed travel outside the city. I was then redirected to a location 40 min away. This was a huge inconvenience during a stressful time. Further more upon pickup, the vehicle was given with roughly half a tank of gas. I was told at drop off, that I had returned the tank with slightly less gas then I had received, I was then forced into an additional charge, one I could not dispute because pick up was done after hours. The inconsideration of the pick up location, in conjunction with the additional cost left me feeling unvalued as a customer. Although the individuals I delt with were pleasant enough, uhaul as an organization was very disappointing.

Terri C. on

Rating:

It was a good experience. Clean equipment. Friendly efficient service.

Betty M. on

Rating:

Customer did not leave a comment.

Mark L. on

Rating:

Customer did not leave a comment.

Trish B. on

Rating:

I reserved a 26’ U-Haul truck at the Kingsway location in Edmonton on the Friday and when my family went to pick up the truck my reservation was cancelled. They tried to convince my brother to get a 20’ van that would not have fit all of my stuff. It was extremely irritating as I had family that had traveled over 500kms to help me move and had there not been a truck available at the last minute their trip would have been for nothing. Not to mention the truck was over $100 more than the price when I reserved the truck. If it wasn’t for the convenience of U-Haul I would likely not use your services again. The lovely lady who helped me make my last minute reservation was quite pleasant and was very efficient at correcting the error.