Customer Reviews for On The Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of On The Way

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Dr J Kenneth C. on

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Cassaundra K. on

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Rod W. on

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Alex R. on

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Jason K. on

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The woman who rented us the truck was fabulous. She was very pleasant and helpful. Will definitely use them again.

Brandon H. on

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Constantly had us running around all day due to not being able to issue our storage unit we had reserved with a one-way rental despite them confirming availability earlier that morning. Sent us to a 3rd party U Haul location and of course, only U Haul locations are eligible. Called customer support many times and still nothing. However, the final CS rep actually helped us out by extending the rental and waiving the late fees due to the trouble.

chris c. on

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Lisa D. on

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riodan g. on

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It was an excellent experience. They were a lifesaver. I called last minute to move my daughter into UGA. Quick, efficient, and so accommodating. The price came in lower than they quoted. Pickup and drop off was seamless. I highly recommend them. I will definitely use them again.

JEANNINE C. on

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charles h. on

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Carlos V. on

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Good service.

YUAN Y. on

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Kayla F. on

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I was very confused by all the fees tacked on and thought that I was being charged multiple times. The guys were mumbling and not answering my questions and just kept asking for my card. I have checked my account and now understand how everything was being charged and it was charged at the end when I dropped the truck off but it was not explained and not professional.

WALTER C. on

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I wasn’t crazy about dropping it off at a gas station. It is an extremely tight location and I actually had to park at the pumps. Employees have a heavy accent and difficult to understand at times. The only advantage is location for keeping mileage down.

Brad P. on

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Chris S. on

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Very fun !

mckendrick b. on

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I made a reservation online, but the system was down in store so it took an hour to rent the UHaul.

JessicA w. on

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Clean the vehicle. There was a CONDOM! In the vehicle along with a beer can and trash. DISGUSTING!

KEITH E. on

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Robert C. on

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Nice people and very accommodating

Adam N. on

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KAYLA L. on

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Lisa R. on

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I had ordered moving supplies online but did not have the receipt when I picked up the truck. They said they did not see the supplies on my order and I had to re-purchase them. I called U-Haul and they told me that On the Way would have to refund the online order. When I returned the truck, I had the receipt and they refused to refund me. I have now taken the issue back to U-Haul. Also, when I picked up the truck, it had gritty mud in both floorboards along with peanut shells. The right side mirror was broken and swung around each time I made a turn rendering it useless so that I could not change lanes safely. When I returned the truck to On the Way, the man made me sweep out the truck. I did not mind sweeping the back where we had put our items, but he made me sweep the nasty floorboards - even the passenger side which I had not used but had the gritty mud from the previous renter. Essentially, I cleaned the truck for them. Lesson learned! Next time I will use an official pick up facility instead of a convenience store. I will never go to On the Way again.

Conor K. on

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HANNAH S. on

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Joseph D. on

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The store employee attempted to upcharge me $45 on my total bill with no explanation as to why that was done. My insurance package was increased before checkout and my mileage did not match the actual mileage driven. When the store owner went to take a look at why the bill was off, the employee said “it deleted itself” and when I asked for a proper rate, the store owner argued with me for 30 minutes about why he can’t change the amount. Finally they ended up charging me the previously agreed rate. Also to note, I only went 4 miles over my predicted mileage, and there was no damage to the vehicle, which was returned within 24 hours of rental time.

alan K. on

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The gas gauge needs to be checked in the 10' rental truck. We drove the truck for a total of 10 miles and had to put over 4 gallons of gas in it to get the gas gauge back to the original position. So that means we got 2 miles per gallon - something's not right there.

James S. on

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App completely did not work. Thankfully the store was open and I was able to pick up my keys. Took the desk a few minutes longer than expected to work the system, but keep in mind these are not uhaul employees. Location is not in a great part of town.

Brenda T. on

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The people that rented us the U-Haul were awesome. They worked with us with dates they returned our calls. They were very nice and accommodating. I will recommend them to anyone who is renting.

Sage K. on

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Justin C. on

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Cricket K. on

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I made a storage unit reservation online. I encourage everyone who does this to call and make sure the unit is available. The unit was what I expected & move-in went smoothly.

Natalia C. on

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Very easy to deal, and storage seems to be in a safe location. There is a $10 administration fee that is not mentioned in the website.

Natalia C. on

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They were very easy to deal with, and it was fast to sign the contract for the storage. Be aware that there is a $10 administration fee charged in the first month.

Ken N. on

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It took a long time to figure out my storage number. I was in On the way for 40 minutes which was inconvenient and organized but the man who helped me was very helpful and kind.

ROBERT O. on

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Courteous staff, good service. Hard to find today.

JAMES T. on

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veronica h. on

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I got there upon making reservations with someone over the phone.. only to be told that they didn’t have any storages available. A total waste of time! If I could give no stars I would. Horrible!!

CAROLE H. on

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We had to remove our rv because they were expanding and could no longer provide parking. No problems for 3 years, but we discovered last week that the battery had been stolen and lines cut.

GREGORY G. on

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Good customer service

TAEYI K. on

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did not utilize

TINA S. on

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It’s nice. Nothing special. But grateful it’s in a convenient spot from our temporary home.

JEFFREY A. on

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Check in was fairly simple and completed at a convenience store near UGA/Athens. The facility was a few miles away, but easy to find and clean. Space was clean and door operated as it should.

MIGUEL C. on

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This facility was not quite what I expected,due to the fact that the storage unit is a couple of miles away from the office,but the staff were friendly,helpful,and efficient.

UGUR K. on

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Good customer service experience.