Customer did not leave a comment.
Gang M
Customer Reviews for OSR Campground
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got lost on some back road, the listed number didn’t work and they didn’t answer, no gas station near by to gas up , the excess driving around for me an additional charge that I was not expecting, there were no signs, the guy said the drop off location never even fully out my order in for drop off there because he wasn’t expecting it, and my contract was a rental by the days and the guy charge me additional for miles. I’m not happy but at least I got my things in my new home for the holidays
Jazzmon LCheck to see if all electrical cables are in good working order
Cecilia TMove location to an area close to main road so that customers dont have to drive on a mile long dirt road in the middle of nowhere. It was very weird and scary.
Erica LI am the dealer and my AFM said i cant review my own dealership lol. But yes we do use uhaul for our personal moves 😂👍
Tony CAvoid talking about politics. And wear clothes that cover your butt crack.
Ronald RThe agent at the pick up site was abrasive, he spent the whole time talking about politics, he used homo sexual slurs, was using foul language. He was also talking about his divorce. It also seemed that he was using the truck for his personal usage as they had to take some small fuel tanks from the back of the truck. He was also telling me how much his commission would be and that he was upset that he was not getting a bigger commission. Just about everything that should not be said to a customer he said.
CARLOS TThe 3rd party dealer was a great guy, truck was clean, nice, and we'll maintained. 5 star rating for him. Only problem I had was uhauls
QUINTEN DNothing
Bernard SIt was located down a bumpy dirt road. The guy I meet with over shared about his divorce. It felt very shady. No building everything done on his phone. I felt very uncomfortable with the entire transaction. I felt like i was involved in a drug deal I o.n done back road.
Robin PYour service was so ABSOLUTELY DISPICABLE I WOULD NEVER RECOMEND YOU COMPANY TO ANYONE ON TBE PLANET AND IN ADDITION THE EXTREMELY INCOMPOYENT STAFF SHOULD BE RETRAINED AND OR FIRED AFTER ALL THE UNNECESSARY DRAMA ""I HAD TO DEAL WITH "" YOUR PEOPLE DID THE ABSOLUTE. LEAST THEY COULD DO TO KEEP ME. AS. A CONTINUED CUSTONER OR GOD FORBIT RECOMMEND YOUR JOKE OF A COMPANY TO ANYONE THAT HAD HALF A BRAIN I TRULY DONT GET HOW YOU ARE STILL IN BUSINESS BECAUSE THIS IS NOT THE FIRST TIME I HAVE HAD TO USE YOUR TERRIBLE COMPANY TO MOVE I WILL NEVER AGAIN DEAL WITH U PEOPLE AND I WILL BE SURE TO LET""EVERYONE I KNOE AND EVERYONE THEY KNOW AND SO ON AND SO ON TO ""NEVER EVER EVEN CONSIDER YOU AS A POSSIBILITY TO HELP THIER MOVING PROCESS
dave cLower your rates and help people
KATHRYN PInteresting location for a dealership and so helpful. Thank you for being there for us.
TONY CWould highly recommend to everyone....very pleasant experience. Tony was extremely accommodating and friendly. Reasonably priced and easy return....5 star rating!
Jim CDO NOT follow GPS! Call in advance for the actual directions to find the location. If you have to turn on a dirt road, you're on the right path... very hard to find!
JEREMY EWe wanted to get a truck in Barstow. We had to drive an extra 30 miles back and forth to p/u and d/o the truck so we were 50 miles over and it was because of them. Tbe least the lady could have done was explain that not only, did we have to drive, out of the way to BFE. We would also be charged due to our inconvenience. Then the lady charged me for i surance i never asked for and instead of paying $39...... It was nearly $200.0£ which is only a guesstimate becuse they didnt want a confrontation they told me id be sent the $total and my receipt in my email within the next couple days. I feel like i need to take a hot shower and scour my skin because ive been royally screwed.when did UHaul become a bunch of crooks. I spent four hours on Saturday ( instead.of moving) trying to reach them by phone because of my erroneous charges for insurance i did not want or ask for only to be told i was out of luck. I wont be calling corporate because. I cant ever get my prescious time back and refuse to give this shitty scandalous crooked company another second of my time. Shame on u Uhaul.??????????
Shannon WCorporate representative was disrespectful and rude. The receipts are not lining up with the charges from my credit card.
Theodore P