Customer Reviews for Oakland Truck Stop
(U-Haul Neighborhood Dealer)

Rating:

2.0

Get a person to work at the cash register who is customer friendly. She made us wait until other customers were waited on! I was offended by this. We went outsided and loaded the trailer without any help.

Rating:

3.0

The employee was rude and I was made to feel as if I was interrupting her, even if my son and I were the only 2 in the store.

Rating:

5.0

Make sure when you tell them a truck is waiting on them it is there and they are able to get it.

Rating:

5.0

We had some difficulties and was running several hours past drop off time when the phone rang and it was a woman from the U-Haul Dealer at 831 Wise St Water Valley, MS 38965Water Valley Mississippi saying she was "looking for the truck". I explained we ran into a snag and were running several hours behind and were going to turn it in at Oakland Truck Stop dealer about 1/2 mile from our home instead of driving 20 miles to drop it off to them. The woman started arguing with me saying we could not do that. She said we "HAD' to drop it off at their place. I told her that I was not going to drive the truck 20 miles and have my wife follow then bring me back 20 miles when we could drop it off right down the street and be back in 15 minutes to start unpacking. She said she doesn't even know if that location is still a U-Haul dealer or not and I told her the place is owned and run by friends and neighbors of our and I called them and they assured me I could drop it off there. She then stated we still had to bring it the 20 miles to "Water Valley because they had a reservation for 8 o'clock in the morning for another customer so I had to bring the truck to them. I told her I do not work for U-Haul so she could tell the new customer to pick it up in Oakland. She said again I could not drop it off down the street because she could not send the customer to pick it up there. I asked why not since the pickup place for the reservation I made almost a week in advance was changed twice, the last time at the last minute and I had to drive somewhere to get the truck and your customer can do the same. She said she could not do that, and again *I repeated "not my problem". By this time, she had become angry and belligerent saying it was my fault because I was not bringing the truck to her like U-Haul said. I told her she could send someone from her location after I dropped the truck off to move it to her location, but I was not taking up my time, putting extra mileage on the truck that I was not responsible for and I had to get off so I could finish unloading the vehicle and get it turned in. She continued to argue that I had to bring it in to her location and I just told her I did not want to be rude and hang up on her, but I needed to get the truck unloaded and I was going to drop it off up the street because this is not my fault. She then told me again it was my fault and that is what she would tell the customer. I told her that would be fine and she hung up. Shortly thereafter we finished unloading and I took it straight to our friend's place and U-Haul dealer Oakland Truck Stop where they checked me in when my friend and neighbor who checked me in told me: "A WOMAN FROM WATER VALLEY CALLED AND TOLD ME NOT TO CHECK YOU IN AND TELL YOU THAT YOU HAD TO BRING IT TO THEM TO DROP OFF." I was stunned that she would do that and how bad that looks for U-Haul if I was not a friend and neighbor of the owner and all the people who work there. I have rented a truck from U-Haul 3 times in the last 5 years. The last time I had a reservation about a week in advance but the closest I could get from the place I had reserved the truck was 35 miles from my load out so I drove 60 miles to my intended drop off, rented a truck and drove it 60 miles to load out then drive the 60 miles back to the load out and dropped it off less than a mile from my drop off point. Just want to let you know This last experience with that woman plus the serious lack of customer centric reservation system means I will think very hard before I rent from U-Haul again. That woman needs to undergo more customer service training. I have more than 40 years in management in businesses dealing directly with the public You have my phone number and I welcome a call if you want more details. You will find that I am not a difficult customer aor pathological complainer. it is just that this was so uncalled for.

Rating:

3.0

It was o k and the people was nice and helpful.

Rating:

1.0

When arriving I informed the worker that the tire strap would not come off. The employee then looked at me and said what do you want me to do about it...

Rating:

3.0

The location wasn’t the problem U-Haul period was the problem. I will never rent from U-haul ever again.

Rating:

4.0

Same as above. Please contact me regarding your recommendation of a tow dolley I could not use for my 2020 Toyota Yaris.

Rating:

2.0

No one was able to hook up trailer, I did it myself. Woman working counter took pictures of my license on her cell phone, made me uncomfortable but she was sending to the person to check me in

Rating:

5.0

Gave the key to a clerk at the counter, no drop box in plain view as mentioned on the app. Great location for return - easy area to park at.

Rating:

2.0

Better communication with the rental person at location. Get a better truck or mechanic advice. Truck engine and transmission in poor condition.

Rating:

5.0

Great folks to deal with

Rating:

3.0

Please make sure you have rentals at the exact place at right day and time. Went to put up trailer I rented and it wasn’t there and no one called to let us know. So we drove there to pick up and no trailer. Man was very rude and said call u haul. Finally called customer service and had to get another one scheduled and had to go pick up at another location. Cost us about 2 hours of trying to get a trailer I had reserved and paid for up front

Rating:

5.0

No problems

Rating:

1.0

Your rate and miles are to high to rent a truck there. 200 dollars to rent a truck for 3 hours is insane

Rating:

1.0

I was charged an extra 115.00 after I returned the vehicle. I was never explained that they charged by the mileage . I was charged .99 cent a mile . Remind you I paid 117.09 at the pickup location for the rental . I will never go through u - haul again or recommend

Rating:

5.0

The huge failure of your reservation system caused us a tot of time, trouble and money to move. We eventually had to drive 710 miles to our destination location the next day and rent a "local" to drive back 70 miles, load up, then drive back to within a mile where we rented the truck unloading where we now live. Employees were very nice and understanding, but the reservation was worthless and turned into a cluster f***,Will never rent U Haul again and warn everyone I know that you don't keep accurate track of your inventory and overbook so you turn multiple people away during peak times. This is no way to run a business.

Rating:

2.0

The computers were off line. At first they would not try to help us to secure the truck we had reserved. Another U-haul, located in Batesville, called the district office to expedite our rental. I had to drive to Batesville and back to Oakland. Thanks to Betty at the Batesville location for being so nice and concerned.

Rating:

5.0

Only problem was that there internet was really slow they said it was acting up but overall it was excellent services

Rating:

1.0

If U-Haul is going to accept my reservation and contract then I expect to arrive at the pickup location with the equipment there and ready on time. Though the people were friendly and helpful, rhe truck wasn't there even though I had made the reservation almost 2 weeks ahead of time. The Memphis regional office suggesting I drive 3 hours out of my way to go get a truck and the number of furniture pads I paid for weren't available. This is not the way to run a business.

Rating:

1.0

I'm handicapped and not able to lift and do other things that some folks can do this location has nobody to disconnect the trailer remove it from your vehicle and basically take care of the job it was pouring down rain I have an artificial leg I also have hardware in my back and just can't let it I had to pay another customer after I waited about two hours for somebody to come in that was able to help me just to help me remove this trailer from my truck that is unacceptable and I would not recommend this location for anything to do with U-Haul. And they had the nerve to charge me for being 2 hours late.

Rating:

1.0

Please excuse my punctuation I usually don’t leave reviews but I’m one disappointed customer.......here we go,,I dropped the trailer off a day and a half earlier then contracted on Tuesday morning, lady at the store said I would receive a email with the final receipt shortly after dropping off.... well that didn’t happen so I try calling and none of the numbers were working numbers for that business, so at around 6 or so pm Tuesday I drive back to the location I dropped the trailer to find out what the reason for not receiving a confirmation of my return and I noticed the trailer that I dropped off that morning was gone, I go in the store and I explained to another lady the situation, long story short... nothing got resolved, so on Wednesday I receive a text message from U-Haul that my rental is passed do, now I had to leave work after being on hold for 42min and 13sec before hanging up with U-Haul customer service, she said she was gonna trying to contact the business I returned the trailer to.... so after 42 minutes and 13 sec on hold( not even sure it was on hold bc I didn’t hear any music nor did the rep come back on the line)....I waited about 15 minutes and called back, speaking to another rep that puts me hold with music this time mind you,tried calling the business and in no time at all comes back on the line stating the numbers she has is disconnected, by this time I’m fixing to lose it, so I drive back to the drop location and once again not person that works in this truck stop could help me with anything, stating again the man that handles it is out.... so here we go rocking on Thursday morning and still no return confirmation on my rental and keep in mind my debit card has a hold on it and I need to leave back out for work.... I jump in my truck and drive back to the location for the 3rd time in 3 days and go in the store and the same lady that assured me on day 1 of my return confirmation is there working , once again I explained that I still haven’t received return confirmation. She picks up her cell phone and within seconds “the man that handles U-Haul rentals at this location” answers and not sure of there conversation she assures me it is handled and should receive an email, well low and behold after sitting in the parking lot of the truck stop contacting customer service, missing more time from work and 3 trips to the drop store, I get a email stating my trailer was returned on the 4th after the due time when indeed it was dropped off on the morning of the 3rd.... that’s probably fine with U-Haul but it’s not fine with me for incorrect information when my name and debit card is attached to the contract. I WILL NEVER USE U-HAUL AGAIN... I feel like I got ripped off under the assumption that I would have credit back on a $420 rental on a 5x8 trailer. Nope..... Customer service reps are nasty and useless. So after having to deal with the problem myself I’ll make sure to discourage anyone I know from using U-Haul and going through

Rating:

5.0

We were told Sunday by tony that we would not be charged for 2 days if we returned late which we did not intensionaly but because of weather it was returned about 6 p.m. we probably didn't get away with car hauler until 3 because the internet at the time of pick up tony the manager who was dealing with us said usually when it comes in on day of return if its a little late they would nit charged for two days

Rating:

3.0

The only reason for the average rating is it took 30-45 minutes to get everything done.

Rating:

1.0

Truck was muddy beat up and gas cap off. Young man had no idea how to get me going he phone a guy and we did over the phone. Oakland is 40 mike drive not 21 that we where told. We did make it home safe in the .