Customer did not leave a comment.WILLIAM W.
Customer Reviews for Oakley Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBIN D.
Nice costumer service!!!! I rented a unit and truck!! I highly recommendedJuan R.
I was very satisfied with the 10 footer so you guys came through for me and that makes me so happy thanks again have a great dayCORNELL J.
Customer did not leave a comment.RONALD T.
Ensure the can of the trucks are cleanPamela W.
I struggled with the e-pickup and drop off but the ladies at Oakley Self Storage were very friendly and helpful. Thank you.JULIA B.
Customer did not leave a comment.BELINDA R.
Incompetent, rude staff. I was unable to use the app to get my rental at the specified time, and had to wait for 2 hours for them to open (and the employee was even late to that). I'm done with UHaul.CHRISTOPHER C.
Friendly & exceptional serviceJanelle L.
Customer did not leave a comment.SAMUEL G.
I was very impressed with the customer service. She did a great job.DOUGLAS S.
Customer did not leave a comment.DERRICK M.
Staff was very professional and caring about everything being right for me the customer. Don't find that too many places. This is where I will come for all my u-haul rentalsGWENDOLYN D.
Customer did not leave a comment.HENRY G.
Be available with keys at scheduled appointment, keep the vehicle clean from insideMahendra S.
Quick, friendly and reliable service...Jonathon S.
Customer did not leave a comment.DARRELL V.
Absolutely the best U-Haul experience I've had in life. Customer service superior and well executed.RICARDO G.
Very polite and well mannered staff. They took the time to make sure your needs were meet.ISHMEL C.
Customer did not leave a comment.Terri D.
They were very helpful thru the whole process. I definitely recommend this location.ELLEN E.
Customer did not leave a comment.JERRY L.
Customer did not leave a comment.CHERYL H.
Great service, I'll be back! I opted out for the â€œsafe moveâ€ xtra insurance because my AAA covers everything. I was still charged the $14 though, not sure what happened? Other than that, perfect rental! JimJames R.
Customer did not leave a comment.Rosa H.
Customer service was great. Give love to the ladies behind the counter. I could not believe how well they handle customers that are rude and demanding. And I definitely will use this place for storage. They run a tight ship and they appear to actually care. Great work ladies, we appreciate you.Oakley S.
First they didn't have the U-Haul available for the time I reserved it for and they didn't call me until a few days prior to the rental. We were able to work that out and get it the day prior, but then they didn't have the accessories available that I had booked a month in advance, and didn't let me know until I got to the location to pickup for my move that they were not available. It put me in a sticky situation.TAMARA C.
Customer did not leave a comment.DAGO D.
nothing - excellent & knowledgeable staff, nice location, and the equipment worked as planned.Pallab C.
Customer did not leave a comment.Jonathan I.
Customer did not leave a comment.Alexys D.
Customer did not leave a comment.cheryl H.
Customer did not leave a comment.HASANI T.
The young lady who helped me was courteous, knowledgeable and efficient. She had great customer service skills. I would highly recommend this location to a friend!Kris K.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Evelyn A.
The manager was very nice and accommodating. Great place to rent from.THEA MARIE G.
The only complaint I had was the fact that I had to ride about an hour and 1/2 to another location to pick up my tow dolly, it took me a total of 4 hours to pick up the rental truck from Oakley and tow dolly from Petaluma before I got home. It was very tiring and inconvenient.SHARITA G.
Kathy was wonderful and regarding the truck I rented. The bed was dirty but I'm not blaming Kathy. The prior renter IS RESPONSIBLE FOR CLEANING, not Kathy and her employees.ANDRE W.
Be better at explaining your pricing per mileOrion H.
The storage site is 2 weeks old, they did not have a drop for the key. We dropped it off after hours, so it was extremely irritating to drop the truck, finish on the app and then have to come back the next morning to return the key again. Staff was friendly but did not offer any apology for the inconvenience.Eden M.
Customer did not leave a comment.Frank V.