I’d spoken with a person earlier, and he instructed me where to drop the trailer off, so I simply backed in after hours, unhooked and left. Very simple process.
rodger m
Customer Reviews for Oceana Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was quick and easy for rental.
jennifer wNothing.
Daniel WI never received a final bill via email like I was told I would.
Mark VDrop off was across the road from a salvage yard. Not very well marked. Salvage yard was closed but someone in the rear of the property was clearly target shooting.
Brian GStaff was friendly and knowledgeable and got me everything I needed to rent my trailer. I needed my rental for a few extra days and they were very helpful in getting me situated so that the extension was possible. Trailer was clean and worked very well with no issues. 10/10! Highly recommend.
Megan GEverything worked perfectly here for afterhours drop-off.
Gregory CThe address did not match what was on the sheet. It took me 5-10 minutes to find the location. You need to better describe the location. The address lead me to a driveway to a house.
Steven SGreat experience with Ocean Auto. They made the process easy and painless.
Geoffrey Hgreat experience.. would rent from Oceana Auto again.
HEINZ ZAppreciated the ability to drop off after hours. No clear obvious place to leave the UHaul but there was plenty of room to park it.
Mark HThe rental went smoothly after I realized that I hadn’t looked at the address (on the reservation) and first when to another rental location. They directed me to the right place. The equipment was clean and performed perfectly. The staff was friendly and helpful.
Teresa CAddress misleading
Gary KWonderfully courteous staff! Helped quickly with a smile!
catherine lAfter hours drop off app needs work. Camera doesn’t allow pictures so you are unable to complete the drop off process. I’m wondering if I was charged extra for not being able to complete the online portion?
Adam MWas fine
Lewis Svery kind and helpful
David GNot change pick up locations after the reservation is made
DONALD MThe guys here are great friendly and very helpful
DERRICK DWas told to just park truck where ever. Wasn't giving me a signed receipt of drop off until i asked for it. Lazy crew.
april dtrailer was not tall enough to fit items i needed to move i made it work but could have used a taller trailer.otherwise it worked out
DERRICK DGreat guys at the facility.
MICHAEL Equick, simple, good service, well maintained equipment.
Daniel HI have rented from Oceana Auto before. Jesse was the man both times. Easy to deal with, quick with the rental papers and knowledgeable.
Allen AIt is a small operation but the equipment was in good shape and the personal were friendly and knowledgeable
Ronald KI had a reservation for a 4x8 trailer and two days before my pick-up, they notified me they did not have that trailer. I had to take a larger trailer 6x12 and pull it from MI to MO. This was very difficult and it costed extra gas and wear/tear on my truck to pull. I requested an additional 12 hours and they said no problem. When I arrived in St. Louis, they charged me an additional day. I sent in a complaint but have had no response.
Craig MThis was a small local business, but the counter person was very good- friendly, knowledgeable, quick. They did well.
David GTell the person returning the u haul equipment that they will not see a sign for Oceana Auto, but rather it is a totally different business... something like Trading Post... can't remember exactly. There might be something stuck in the window that says Oceana Auto, but when driving by you would never notice that. I can't believe there is no place in Ludington, MI that will take a U Haul trailer!
Kay HGreat and helpful staff. The only negative is the building is a Mechanics shop and as such isn’t the most inviting. The counter area (where you get helped) was tidy. When I arrived I was greeted with a smile and immediate help!
CATHERINE MGreat service, super fast pick up and drop off. Very easy rental. Thanks!
Ramsay BThe staff here is always professional, courteous, and prompt.
Stan KEverything was fine! The only Inconvenience was we had to drive to a different location to pick up then we requested.
Paige SVery easy drop-off, like the app.
Gregory CI love working with the folks at Oceana Auto!
Bradley BI consistently rent from Oceana and always enjoy the experience. They are friendly, quick and easy to work with.
Bradley BThe Uhaul facility in Escanaba hooked the trailer up for us so we had no idea how to unhook it and we received no assistance from the staff.
Brandon CSuper fast service and tons of parking space to maneuver vehicle and trailer. Easy access right off the highway.
Raymond W