Customer did not leave a comment.Jason M.
Customer Reviews for Oceanside Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PAUL S.
The office opens at 10am but the receptionist did not arrive until after 10:15am. I had arranged to be able to arrive and pick up curbside, but was told that is never possible for the cargo van I had reserved. The staff member was frazzled and overwhelmed (due to her tardiness) and had to send the customer ahead of me away to another location as the truck he had reserved was not cleaned/ready. The pick up experience took over 40 minutes to complete (despite uploading all of my information through the app at time of reservation). When returning the vehicle, the same staff member didn't like the location where I had parked the van (in the entry drive) and asked me to move it onto the storage lot down from the office. Poor customer service and experience from start to finish. I will never utilize this location again.John J.
The device was not cleaned or sanitized before pick up.Stevie C.
Manager is very rude and unprofessional. U-Haul truck was great.Divanya F.
I got there at 3 pm. No one was there and it took me an hour to do the drop off paperwork. There were no instructions where to drop off the truck so I managed to park it in the street which is not easy for a big truck and not safe. The app wouldn't let me upload my own pictures and the app can we a section wouldn't allow my phone to take pictures from the app. I used my wife's phone and it finally worked. I left the 3 dollies in the back of the truck with no lock on it. I hope sone one doesn't steal the dollies. I would never have picked the location had I known all that. It definitely wasn't clear when I set up the rental that the drop off was so second rate. When I see hours posted for being open I assume someone will be there to accept the truck. If not it should be classified as a drop off after hours location and then guys like me won't choose it.BUSTER W.
Customer did not leave a comment.Carlos C.
The lady working at the desk was rude and difficult to work with. And extremely extremely slow.Anthony M.