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Ryan Tozer
Customer Reviews for Oceanway Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was in poor shape and dirty, staff was extremely rude, disorganized location. Would not recommend this location to anyone.
Michael YungmannThere was just alot going on in this location. The yard was not clean, very uneven, if you do not have a truck it may be difficult for you to get in and out of there
Eric JohnsonFriendly workers
Devetria BrownLocation was not nice, workers were not friendly or helpful at all. They did not check the vehicle we had reserved back in from the previous user, so we had to wait over 20 minutes to get it, they did not give us any instructions about completing the return besides making sure the tank was 1/8 full (which we thought was weird but made sure to do). Now we have a $70 extra charge because their instructions to us were wrong about filling up the gas and we cannot get ahold of the place. When we went to return the rental, the employee left while we were trying to return it and ignored us. I would never step foot in this place ever again and I think management from UHaul needs to get involved.
Morgan StricklandThe pickup truck smelled like someone had smoked marijuana in it, the lady working there was very rude and rude and uncooperative and I used the truck to pull a trailer to my house and they didn’t tell me I couldn’t pull a trailer. I forgot my hitch was in the receiver and they told me the truck was gone and I couldn’t get it back. I will never know ent from them again.
Steven HutchisonWe experienced several issues with our initial reservation. Customer service was not helpful. We called and weee transferred 5 times. One representative was extremely rude, another gave us incorrect information, the last wasn't even interested in trying to help us. The site we picked up the truck from had parked it so poorly... It was boxed in from all sides by other uhauls, and it took us 5 minutes just to back it out to leave. We were then charged twice for our reservation.
Matthew CrockerThe truck was clean and staff was helpful. But the truck had a check engine light on (as did the customer before me) when I told the manager, he replied "it's ok. It will be fine" without going to the truck to determine the cause. After my move, as I returned to the uhaul location, the oil pressure light came on. These vehicles need maintenance.
Jon BrodinTry some flat rate specials my $19.95 truck, $20 insurance for 24 hours turned into $131 not to include gas replacement
TAMMY DANIELSHORRIBLE. HORRIBLE HORRIBLE!!!! I’m requesting my money back I get there the lady is nice but place seems shady unkept pretty much a junk yard with scrap cars all over the place. Building needs to be condemned. I thought I only needed about 50-60 miles was told I had to pay for a minimum of 100 miles up front with no refund for the miles I did not use. And just like I said i only used 57 miles and when returning the van they we’re trying to charge me another 95 for using 57 miles which lets me know that the additional 100 miles I paid for was not updated in the system and they pretty much got a clean 50 bucks out of me and tried to get the 95 to satisfy their obligations to the U-Haul company. they are scammers. I will be reporting to the better business bureau and requesting ALLLLL of my funds back. Moving can be stressful U-Haul is supposed to be a help not a hindrance. I will NEVER use this location Eve again.
Tchviece stuckeyThis is the second time I have rented from Oceanway Tires and their equipment is always available, the staff is friendly, and the location is convenient for me. Great service!
Mark KellyThey overcharged a few days they don't provide any information and in My opinion should not be renting trucks. I placed a complaint with uhaul and plan to report my credit card for overcharging additional days. They had They keys in their blessed lockbox and they know they are scammers.
Aaron DewittHorrible customer service. Tried to con me into being charged a cleaning fee. Didn't bring me to the truck, basically threw the keys at me like a dog and told me to go find it myself.
Joseph BrazfieldHorrible parking area, the entrance to parking lot is a mud pit and entrance way possibly causing unnecessary wear and tear on equipment, looks like a parking lot in a war torn third world country..
Eric AdamsThis location is not the best place to go to get a rental
Ronald SmithGood services
Ricardo AlvaradoNothing to add great servicea
Ricardo Alvaradothe pick up man was personable and easy to work with. The truck ran rough and had poor suspension. the drop off woman was a bit abrasive.
Patricia CardenYard was a little muddy, but overall experience was great!!
Assen DinkovI need to know why was I charged more than my contracted amount? I was told 100.03...then 105.00...then I get hit with a charge of 147 and change. Now you hit my account with another $47!!! Why?? I will dispute that charge because it was not on my contract and you all stole that money from me!!
Tiffany SheffieldThe lady running the location was kind and helpful. The male employee that was supposed to assist with the return of the trailer was very rude and disrespectful. I will never do business with this location again. I suggest Uhaul investigate this location concerning the retention of them as a representative of the company.
John McLeanThe lady who input my information misspelled my name on the account and email address log in even though she had my license in front of her.
Donovan ArnoldWe have been going here for a long time. The folks that run it take care of us each time. I read some negative reviews on this business and it disappointed me in the folks that would take the time to potentially affect a small community resource. It's a garage type business that has your back if you can not afford brand new tires or short notice rental of a truck, really oceanway did they need to dust for ya.
Joyce SawinskiI had multiple rentals for the past couple of years at this location and their service has been excellent
Rafael BatistaEasy and fast pickup. Staff excellent..
Michael DillhyonCustomer service hung up on us multiple times (scheduling department) even though rates are listed daily they default to 6 hours then charge to go over that even thought the rate is the same for 6 or 24 hours.
Zachary KempNA
QULANA JOHNSONThis is the most sketchy place . The road to pull in is so uneven and on a hill. The employees/owner (who knows) walks around in a dirty white tank top. There are tractor trailers with trash old furniture piled up like homeless people live here. I understand it’s a tire shop but I felt VERY UNSAFE going here.
JULIA JOHNSThe trailer I wanted wasn't available after I rented it and I got a different one for the same price!
Fred RansomThe truck was clean and all went well. The experience was top notch.
jim mikolajczykThe trailer was dirty the tire pressure was low I had to put air in it I believe I should get my money back
April AldridgeVery poorly kept area.
ROLANDO AGUIRREThe van I rented had a low tire pressure indicator that remained on even after they put air in. The check engine light was on the entire time I had the van.
Terry ParkerVery nice and efficient. Let me bring the trailer back after 5pm and did not charge extra 😀. Will definitely use again !!!!
Karen KeenThe van was leaking gas from the gas tank. Only drove 40 miles and put 5 gallons in and then was charged another $20.00 because it was not back at 3/4 of a tank. Called the next day to explain and they could have cared less and told me it was my problem that it wasn't returned to the same level. THE GAS LEAKED OUT!!! Would never go to this location and I have rented from Uhaul for many years. Stay Away!!!
David EssingMy rental was good, no issues. I picked up a trailer and returned it within 2 hours. I will likely rent there again.
Robert EstradaNone
Tu VuThe truck wouldn’t accelerate. I called to have them gone pick it up and they didn’t come until July 17th. I called June 29th. Terrible location and unreliable company
Brian CovingtonNo parking for our cars while using the vans. The truck I got was very old and dirty. The AC only had one setting and that was high. I had the van for 3 days and had to drive back to the location every night to pick up my car which caused extra mileage.
Jerry BurkesI made the person aware of the door issue when I dropped it off.
Dirk VanenkevortThe physical location is a mess - not paved. I had the added misfortune of returning the trailer in the middle of a rain storm, which made the physical location its ultimate level of messy. The people were friendly and attentive; including backing the trailer into the drop-off slot since I am uncomfortable backing it up.
Wendy PruimDon’t try to get over on people and take advantage of people by lying saying they didn’t bring the truck back on half a tank and then said I drove it 70 miles which the son prove that all that was not true but I still wouldn’t recommend Berlin uhaul office to anyone sorry but that was a bad experience!
TERESA FOSTERGive the out the door price so they don't have a nice surprise when they get there
Dorsey Paulk jrThe Oceanway Tire location does not clean their rigs and does not maintain their lot. It was the longest ordeal for our shortest ever uhaul rental. The location is perfect, the location management is horrible.
Elizabeth DenkerThis location is a used tire store with a dirt field next to it for dropping off the truck. There is only one sign to indicate that this is the proper place for the drop off and because there was no parking lot for the truck, I just had to park it in the dirt. There was a gentleman who came out after I parked and took the key to the vehicle and proceeded to check the back and count the blankets that we were returning but I wasn't sure I was even in the right place when I arrived.
Heather BishopThis entire process from reserving, picking up, and returning was amazingly easy.
Ernest Blanton