Customer Reviews for OCJ Simple Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of OCJ Simple Solutions

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Carlos K. on

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Nothing. Everything went well ??

Richard S. on

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Never saw staff, had to leave trailer in lot..

Stephanie F. on

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We got overcharged for milage I sent an email to uhaul and haven't heard a reply. We used the truck 10 miles each way and returned it. They charged us for 208 miles; that's just impossible!. How can I resolve this as a customer! it is very frustrating!!!!

Sandra I. on

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Everything about my experience with this uhaul branch was excellent from the friendly and professional start of needing to rent a vehicle to the end. Thank you so much for all your help!!!!

Johanz T. on

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The gentlemen was not wearing anything that identified U-Haul or the place of business where he was working. I was going to get a pick up truck and a trailer and he suggested I would get a 10 foot truck and he’ll give me a 10% discount explain to him that I’m driving long distance and $1.19 per mile would not be suitable for me. So he offered it again the 10% discount.I explained to the gentleman that I would be back in 10 minutes to go pick up the money so I could rent a truck as I returned 10 minutes later the gentleman was not there the U-Haul place clos I explain to the gentleman that I would be back in 10 minutes to go pick up the money so I could rent a truck as I returned 10 minutes later the gentleman was not there the U-Haul Store that he worked at stated that they are open until 6 PM. When I called the store he said iStore that he worked at stated that they are open until 6 PM. When I called the store heAnswer the phone and explain to him that I had the money for the U-Haul truck this is when he stated that he sa Answer the phone and explain to him that I had the money for the U-Haul truck this is when he stated that He was closed. I informed him that they’re supposed to close at 6 PM and he stated to me that he closed early that I should go online and make a reservation and I can pick up the vehicle by going online. I went online and I learned that it is very difficult when the officI went online and I learned that it is very difficult when The U-Haul office is closed you cannot pay cash which at the time I do not have a debit card all I had was cash bottom line I didThe U-Haul office is closed you cannot pay cash which at the time I do not have a debit card all I had was cash bottom line II was not able to rent the truck that evening and I was supposed to be out of the place that I was residing by the next morning afternoon. It was very unprofessional and my experience picking up the truck was terrible.

Gina E. on

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Joel C. on

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we brought in the car to make sure it fit on the tow dolly before we committed. The attendant did not support since the dolly was in the yard.

PETER P. on

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Henry V. on

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The young guy who “helped” us put on the paper less miles that what the truck actually had and more gas that what the truck had. Obviously he wanted to rip us up!! Thanks God my husband check the truck miles and gas on time and when he confronted him, he didn’t even say a word, not even “I am sorry” He just gave him a different truck.

Markiel M. on

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Customer service was great .

Jeanne B. on

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Cezary G. on

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Markiel M. on

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Mikhail K. on

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The entire process was relatively easy however I was surprised with an extra $25 “ cleaning charge”. When I asked the gentleman who rented me the truck about it, he said it was due to the fact that the rented blankets were not folded. I thought that was a bit underhanded, considering the fact he never inspected the inside of the truck when I dropped it off to give me a chance to fold them. To charge a costumer more than 35% of the total cost of renting a truck for a five minute folding job is obscene! That left a bitter taste in my mouth.

Ramos A. on

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Randy B. on

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Todd S. on

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Manuel D. on

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Lesvyn O. on

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zurab K. on

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JONELLE A. on

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Brian B. on

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Jonathan W. on

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They had all the equipment I needed Truck, Auto Transporter, Dollies, and Packing Supplies. Best UHAUL in the local area great service.

Howard Q. on

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U-Haul truck was clean and fast process here, good job.

Slava O. on

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I return trailer,and paid full amount But ,you take one day more

leonard I. on

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Martha J. on

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have the trucks deliver them clean and ties to tie the moving things

jacklyn I. on

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Patricia M. on

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I reserved 2 dozen packing cloths, two doilies, and 2 furniture dollies, when I picked up the truck, none of extra supplies were available, the person at the location sent me to another place to get the extra items which were not available there either. Not a great experience.

Jonathan G. on

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John S. on

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Elizabeth R. on

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Deborah B. on

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Have blankets I pre-ordered.

Ravi R. on

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Oscar A. on

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Jose A. on

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I took time to write about this location because they are trust worthy and thoughtful of everyone's time when aiding their customers.

Lavita S. on

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Fast and Reliable!!!! Cool dudes.

Darlyn V. on

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The staff there is great the employee Joseph was very polite and very helpful always knows the answer to my questions if not he looked it up in a timely fashion in all it looks like they are knowledgeable in what they do here.

Randy B. on

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Thanks for your aid much appreciated.

STEFANY P. on

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Best uhaul spot to get inexpensive trailers.

kevin Z. on

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FRANK S. on

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Thanks for the help on the reservation. You guys are great.

Joshua S. on

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Great job guys just fix the key drop box thanks.

Numari P. on

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Called to get a truck and the rep was very polite and professional try to call them even when I am just getting them to refer me to a good location.

Chandra G. on

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HONESTLY NICE UHAUL WITH A GOOD VARIETY OF TRUCKS AND SUPPLIES.

Juan C. on

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Good Service Ill be back if needed.

breon W. on

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Clean and organized place. Very quick and understanding employees when it came to me coming an hour late.

Carlos R. on

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Great Hub to get a Reservation to other available trucks near me and very helpful.

Eymi F. on

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Arrived at nine am before they opened they saw me waiting outside and asked if I wanted to get the rental earlier they didn't seem to mind helping me thanks to the personnel there.

Joseph T. on

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Staff was very helpful.

Bryan P. on

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STAFF WAS VERY PROFESSIONAL AND QUICK JUST HOW I LIKE IT.

Rodrigo M. on

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One of the cleanest and helpful local uhauls. Its appeasing to know there is a uhaul near by to aid my business needs. So clutch!!

Gianny M. on

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I called the place of business and requested if they could help me with my rental before opening and after manager approval they had an employee come at 7:00 AM for me that was two hours and a half before opening I was very grateful and still am thanks a lot U-Haul.

timmy T. on

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Very comfortable and organized place made it easy to shop for boxes and supplies for my move and the prices will have me coming back for all my boxes.

India J. on

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Very ample choices of equipment, and very friendly and helpful staff.

Ruben Q. on

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Thank you for your professionalism

Vera L. on

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Charged me twice and now hang up the phone on me when I’m calling Terrible service

Joanne M. on

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Larry P. on

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ASLIN S. on

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The truck was filthy

Nicholas P. on

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This owner charged me for three (3) days worth of renting a dolly although I used it for one day. We agreed that I was going to rent a dolly and pads (which he told me is not even uhaul's and that they are his own) for one day, but that I may not be able to return the same until the next day. He told me that he absolutely needed the dolly returned by 9:00 a.m. June 15, 2019 (the next day), and I returned the same at approximately 8:50 a.m. on Saturday June 15, 2019. I kept using the pads for two (2) more days until Sunday June 16, 2019. In summation, I rented a dolly and pads for one day on June 14, 2019, with the agreement that I would returned the same THAT day, or the next morning before 9:00 a.m. on Saturday June 15, 2019. I returned the dolly on Saturday June 15, 2019, before 9:00 a.m. but continued using the pads until Sunday June 16, 2019. I was charged for three (3) days worth of renting the dolly although I used the aforementioned dolly for only one (1) day. I have no problems being charged for three (3) days worth of renting the pads as I did not return the pads until day three (3). Today, Monday June 17, 2019, he sent me an invoice delineating charges for $7.00 x 3 days of using the dolly that I used for ONE (1) DAY and returned it on Saturday June 15, 2019, as agreed. The owner's explanation as to why he charged me three (3) days worth of using the dolly was because was because I rented both the dolly and the pads TOGETHER and did not return the pads until day three (3). Because I did not return ALL equipment until the third day (ALTHOUGH I RETURNED THE DOLLY THE NEXT MORNING AS AGREED) he charged me for renting the dolly for three (3) days. This is unfair. Nowhere in our contract does it say he can continue charging me for one piece of equipment just because I did not return a separate and independent piece of equipment, namely the pads. I have zero issue paying for three days worth of using the pads, but I do contest being charged three (3) days for using the dolly when I only used it for one day and returned it on the day and time he specifically told me to. I will never recommend this contractor. He is unfair.

Jared C. on

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The owner of the pickup location was smoking marijuana in the office and was so high that he put the wrong trailer on my car, failed to lock the end of the trailer that opened on the open highway and changed the dropoff location that delayed the end of the process, as well as improperly hooking up the chains for safety. He continued to arrive late to open and would mostly work with customers via texts. Extremely unprofessional. Would never use this location again. Check you rental if you use this location.

John K. on

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reservation was for 10:00 AM, I arrived at 10:40 AM and they weren't even open. called the number, person said they would be there in 5 minutes. Good thing I didn't need the truck earlier

Stanislav V. on

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The guy who works there is a piece of crap, arrogant and careless, who’s never there. For pick up I’d waited for him for 30 mins for him to come, when I came to drop off the same story, same 30 mins but eventually I gave up and did a self checkout

SEABSTIAN P. on

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Angela B. on

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Micheal C. on

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WorkHorse

Diego V. on

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Worst experience I've had with uhaul not only was the man 1 hour late to open the store and appointment time but he also charged me for a dolly that was never used. This place was a joke.

Daniel N. on

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Truck was not clean upon arrival . Very little gas well. Very unprofessional experience

ZION O. on

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Fast and easy system

franklyn O. on

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Nicholas N. on

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Kerwien B. on

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Very clean would hire some more help for your weekends.

Aliyev O. on

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Neal S. on

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Found moving helpers in the location.

Adrian L. on

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Will be coming here from now on to get my trucks and boxes.

Jean C. on

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Nice people to rent from.

Adrian L. on

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Employee was a little busy but managed to take care of all his customers in record time.

ADRIAN L. on

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Very welcoming location and they had boxes and moving supply I had a chance to take advantage of thanks a lot.

Daniel L. on

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Customer service is very helpful and attentive to detail when communicating loved it thanks.

Alexis P. on

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Scott M. on

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They were very easy to work with, and the transaction was very fast. I will use them again and recommend them to friends and family.

JOSE M. on

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Alexander I. on

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Agent took 3 calls while getting paperwork together for my auto transport. Auto transport was then on the back of the lot blocked in by 3 other trucks that had to be moved. The whole experience took upwards of an hour. I made the reservation 2 days before and the equipment should have been ready upon my arrival. Based on this experience I am rethinking using uhaul in the future. There needs to be some kind of compensation for the disregard for my time and pre planning.

ZION O. on

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Thank you for helping me out nice work.

Carlos P. on

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adele B. on

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Maria R. on

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Tom D. on

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nadege H. on

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ricardo V. on

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Quick Rental when in need of time.

Douglas R. on

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Gianny M. on

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Jim T. on

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Andrew S. on

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WILLIAMSON T. on

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Linda S. on

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Alexandra D. on

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VERON P. on

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Joshua S. on

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