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Randy B.
Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I scheduled my pickup for the truck I was sent a confirmation with the address of pickup. When I arrived at the location for pickup I was told that the store was only for dropping off trucks. I was then redirected to a location that was 15 miles away. Once I picked up the truck I was never told that this location was a one way so after moving all day I was told at my local U-Haul I would have to return the truck to the location we picked it up at. So I had to drive back a extra 50 miles which was basically an extra $50 because no one explained it was a one way rental.
Katherine T.The equipment was fine. It met my needs. U-Haul as a company is what I'm struggling with. I was charged another full day for a rental on a 4 x 8 trailer for being one hour late on a rental. I drove through severe thunderstorms for 2 and half hours to return the trailer on time. Once arriving at the return I stood in line for more than 20 minutes to return the trailer which counted towards my time out. I'm glad a local business is doing well, but in fairness to your customers, don't count that wait time against rental time out. Would I recommend this location to a friend? Not if they can't work with repeat customers who, in good faith, try to do the right thing to return rental equipment safely but are inhibited by bad weather and slow business. It's very disappointing.
Philip S.Everything was just fine.
larry M.The truck should be ready to drive out. It was in a very muddy location and I had to back it to the door so they could load my moving blankets. That should have been done before I got there Very smelly store. Like a HUGE ashtray
KEVIN P.Although tow dolly was clean, and all straps, chains, and lights worked fine. But dolly was very rough towing behind my vehicle had light vibrations un-loaded, but after loading the car on it it had severe vibrations on dolly axle. Looking at the tires on the dolly, both had very uneven wear and had no balancing weights on the rims. I used to work for U Haul Maintenance years ago mounting tires on all types of units & balancing as well. Did U Haul quit balancing to cut costs?
James R.The cab and windshield of the uhaul was very dirty. Muddy
Pam H.They drop off location was a muddy bog and there was no clear markings to show where to drop off.
Jason F.Only problem I had was the drop off was 20+ miles from my house
DAVID C.They were real nice and friendly....and explained everything
Rickey S.So much more enjoyable than the other U-Haul facilities in town The Staff is friendly and does not make me wait! Equipment is in good shape and very supportive in checking in and out.
Randy N.Used app to deliver
Dave R.Online did not work , was charged after hours $20 fee which was not explained before my rental.
Lester B.I rented a trailer on Friday for a Sunday return. During the online check out process and in person pick-up it was never mentioned that I would be charged $20 for returning the equipment on Sunday. I don't appreciate Uhaul not annotating the Sunday return while making the online reservation or the rental location not mentioning it. I basically got charged $20 for nothing. I will never rent from this location again.
William A.Great place, friendly people, would recommend.
BRETT M.Very pleased with service at this location...particularly the availability of different of many sizes of vans and trailers.
David Z.Really nothing-our experience was great.
John F.Good people...turning the trailer back in with the app saved me money because it was a holiday
leapon L.Great people ! Easy to work with !
Charles H.My pickup location was changed. When I arrived on the pickup morning they told me my pickup had been moved nearly 20 miles away. When I arrived there they did not have the 15' truck I reserved. They gave me a 26' truck instead which could not make it down the driveway I had to use to load. Which was why I reserved a 15' truck. I made the reservation 2 months in advance. TERRIBLE SERICE FROM U-HAUL! THE WORST! But not the fault of this particular location. MASSIVE CORPORATE FAILURE.
Timothy M.Every aspect of the rental was great, except. I rented 6 blankets but did not even open the plastic bag the were contained within. I did anticipate a $6.00 refund as I did not use them. I did not bring up this issue with the local Uhaul contractor as it seemed petty to grouse over $6.00. But! You folks at corporate could review this situation and make a judgment call as to future non use of blankets?
Kim O.No issues. Great experience.
Joe R.They are really nice and helpful here!!
Jessica S.We found this location on the U-haul website. I made a reservation but the location ignored the reservation and charged me 2 times what was listed on the site. I feel like he took advantage of us since we had to move that day. I will never recommend this location. As a matter of fact I have let the local military base, Redstone Arsenal, know about this business.
brenton B.I have an issue with Uhaul self check in. It is not obvious how to close out the rental if the drop off location is closed and you return it before the contracted due date/time. I followed instructions and the only thing I could do is send an email to the drop off location to let them know I dropped it off on time .... then uhaul sends me a recipt for 20.00. I refuse to pay it. Recommend you fix your website to make it more user friendly on how to officially close out a rental on line. Make the on line close out process as easy as filling out this survey and I will have no problem in the future.
CHARLES R.Nothing, they were very helpful and got me set up quickly. Easy peasy...japanesey?
Jared C.No comments
Paul G.Its perfect
bryan M.Again. Extremely out of the way. And then Uhaul charged me for extra mileage.
Wendy D.no comment.
Theodore D.All Good was easy
barry P.The App was a pain to use took quite a lengthy process to complete. I did not like renting this way
Lee D.Great guys at that location. I was in and out very quickly and the trailer was like new. Everything worked out great.
John G.Great staff!
Randy N.Communication issue occurred with regard to additional items that I rented (blankets and appliance dolly). Items were not in truck when I picked up, I didn't check for them (shame on me), had to drive all the way back. Owner of facility said that items were not on his load-out list, that I must have added them as a modified order. I had not added them after the fact; they were part of my original order. This cost me at least 10 miles of driving and an hour of time.
Christopher B.Great customer service experience
stan E.Tires were worn and tread was questionable. Trailer was rusted and should be retired.
ROBERT L.The service was fine, including the installation and availability of the trailer I reserved ... keeping in mind this was Christmas Eve. The site was a bit far from my home, but it was not exceptionally inconvenient. I'd have no hesitation to use it again.
William L.Very friendly staff.
Lydia G.Great service
Lawrence R S.Computer was not accessible by employee. Manager was called and he processed me online. Was given no paperwork because of computer. Vehicle gas gauge showed less than 3/4 tank of gas. Informed employee and she stated that it was returned that way and the contract would reflect that it was less than 3/4 tank. I asked her to visually inspect the vehicle and she told me she knew my statement was true and it would show that in the contract. Upon returning the vehicle a day early I was told that the vehicle gas gauge was logged in at full 3/4 tank of gas. I disputed that claim but told employee to complete the transaction and i would deal with Uhaul. I sent a more detailed email to customer service and hope this can be resolved soon.
JOEY D.I asked them to make sure tires had good treads and proper inflation, one tire was bald. Employee was rude, looked hungover or drunk...eyes were red. I would never go back to that location again, nor would I recommend them.
Vickie P.OCR Small Engine was great, but I originally reserved a trailer from another location and when I showed up, they didn't have my trailer. I was asked to drive to another location way out of my way. This is unacceptable. I called OCR and they took care of me. If I order a trailer from a location with a reservation number, my trailer ought to be there when I come to pick it up. Otherwise, did list that location when I order it. It was a great inconvenience.
Allen W.Was ready when I requested and guys were helpful.
Robert B.Very professional and helpful
JEFFREY H.So helpful! Thank you!
Tammi O.Although this location was 20 miles away from our house and someone from U-Haul messed up and placed us at different locations for two different rentals we were happy with this location. They got us in and out of there as quickly as possible .
Patricia R.Customer service is excellent.
Leigh T.They were closed since we dropped off on a Sunday but everything was very easy to understand and we had no problems.
Eric M.There was not a strap on the dolly
RICHARD E.