Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)

423 reviews

9265 Hwy 431 S   Owens Crossroads, AL 35763

(256) 725-7119

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 725-7119

9265 Hwy 431 S
Owens Crossroads, AL 35763

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The folks at OCR small engine were awesome. Very informative and very helpful and friendly. I got a 10 foot box truck and a appliance dolly. Everything was awesome. Kudos to this company for be ungrateful great representatives of Uhaul

jordan W. 
Rating:
5.0

I had to move in a relatively quick time frame and everyone here was super nice and helpful!

Tiffany M. 
Rating:
5.0

Ray helped secured the equipment and provided great clarity of load capacity nd trailer weight. I was able to get the corect trailer.

Gail M. 
Rating:
5.0

Smooth transaction pick up was fast which led to loading the truck fast and getting on the road to our destination.

MIKE J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

I completed my rental transaction online but it too at least 45 mins to get the trailer in the office.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

LELAND C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Drop off was scheduled for a different location that, again, had no signage as a U-haul facility, or had any Uhaul equipment. visible. Nobody answered the posted phone number, so OCR Uhaul was selected, which was 3 miles down the road. Dropped off after hours, so nobody was there. Self checkin was a nightmare as the Uhaul app did not allow for the drop off location changes. Calling Uhaul customer support on a holiday weekend was not very helpful as waiting on the phone for 30min, then the call got dropped. Final checkin required a 45min wait on the phone 2 days later. While I used the truck, it was not a good experiance picking up & dropping off.

Bruce U. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Always a great place to rent!

Randy N. 
Rating:
5.0

Bobbie went way above and beyond! Everyone was friendly and most helpful. I strongly recommend you call this location if you're in need on a U-Haul for an in town or distance move. They make what could be a challenging time, easy!!!

Mary P. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Allow a way to record the second contact in the profile so it doesn't have to be repeated each time

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The trailer installer worked quickly and efficiently.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Jonny was very helpful, attached the trailer quickly.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Devin K. 
Rating:
5.0

extremely friendly staff and very helpful

Jim S. 
Rating:
4.0

The team at this location are always extremely nice and helpful and they ensure the equipment is serviceable and clean.

Gary T. 
Rating:
5.0

I have rented from this location a number of times and the staff is always very friendly and helpful.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

I was charged 79.95 for one day rental. The old truck A/C did not work , a miserable experience on a hot moving day

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Always good service

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Staff were very helpful with returning equipment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Owner Tommy is a good guy. No BS, honest type of place.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Owners provide outstanding service and Ray, hook up tech, was very meticulous in connecting and verifying everything was working correctly

Jiley M. 
Rating:
3.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

I can always depend on OCR Small Engines!

Randy N. 
Rating:
5.0

Friendly service and has an abundance of UHaul equipment for every need. Would definitely recommend!!

BRANDON W. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
2.0

The truck rented was as described and available on time. The pickup location was smokey with cigarette smoke. People were nice. The truck rented was hard to find in the area so i had no alternative.

Mark B. 
Rating:
5.0

The appliance dolly had a busted roller on one side. The equipment should have been inspected before renting out.

MATTHEW O. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Good location, always helpful and efficient

Howard H. 
Rating:
5.0

The staff was helpful and friendly, i would highly recommend.

greg P. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

It was a quick and easy pickup and drop-off. Great folks!

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Been using OCR Small Engines and repair since my move to Huntsville area since 2007. Tommy and the crew are a bit like family. Only better.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Staff was very friendly and helpful. I had reserved the wrong tailor so they recommended the correct one at a cheaper rate. Will definitely use them again when I need to rent.

ANDREW W. 
Rating:
5.0

Staff was friendly and got me on the road pretty quick.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

GENE D. 
Rating:
5.0

Customer did not leave a comment.

Omar M. 
Rating:
5.0

Excellent customer service. Equipment was clean, ready, and available when reserved. Trailer hook-up was double checked for proper towing.

Robert H. 
Rating:
5.0

The folks at the pickup location are very friendly and quite proficient in getting everything ready to go. I just wished they would get some gravel down in their pick-up area...very muddy.

Michael P. 
Rating:
5.0

The folks at OCR small engine repair have always been great to me. They have been taking care of my UHaul needs since the summer of 2007. I have never had a complaint about their service. I have rented trucks, closed and open trailers on at least 20 occasions and will use them again next week for a local move.

Michael B. 
Rating:
5.0

Service was very polite and helpful. Equipment was available when promised.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

Everything was great!

NIKI J. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

We left the truck there after hours.

KELSEY FARLEY F. 
Rating:
5.0

I regularly rent your Auto Transports. Tires are often a problem. 3 of my last 6 rentals required roadside assistance for tire problems. Very poor condition of wheels and tires in general. I now have about 7 hours total of wait time for roadside assistance over the last 6 rentals. Even when roadside assistance is not needed, on almost every rental I need to check and adjust tire inflation. Tire pressures on any given trailer will often vary by 20 - 30 psi.

STEVE M. 
Rating:
5.0

Very friendly staff

Sara N. 
Rating:
5.0

Customer did not leave a comment.

MARLO D. 
Rating:
5.0

Customer did not leave a comment.

Toby H. 
Rating:
5.0

Such a smooth rental experience!! Hassle free and nice staff!

Beverly D. 
Rating:
5.0

All good!

RORY M. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
4.0

24 hour app difficult to use. Second time i have been charged an after hours fee because i cannot get the app to find my location at this address.

James R. 
Rating:
3.0

Customer did not leave a comment.

Oscar W. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
1.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

RALPH K. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Great staff - thank you!

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Katie W. 
Rating:
4.0

The pick-up area is quite muddy.

Michael P. 
Rating:
2.0

Office was full of smoke and the trailers are stored in a yard full of mud. The first trailer was malfunctioning and the attendant was not helpful or personable.

Scott M. 
Rating:
5.0

Everyone was helpful,easy to deal with,especially when I couldn't back up the trailer.

walter M. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Conan E. 
Rating:
5.0

Had exactly what I needed, were very helpful and friendly, mission completed well within my planning timelines.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Excellent service

Jey Paula G. 
Rating:
4.0

Change all trailer safety hooks to crab-claw style hooks that properly fit modern factory-installed hitches and conform to modern safety standards. Open hooks are a failure waiting to happen.

James G. 
Rating:
5.0

Customer did not leave a comment.

clayton S. 
Rating:
4.0

I didn't want to drive an extra 25 miles to pick up and return. There were places much closer to me.

Pamela J. 
Rating:
4.0

Customer did not leave a comment.

Ava C. 
Rating:
3.0

Local was great. Your process to rent by phone is one of the worst I have encountered. Exceedingly long hold times,weary employees, was very frustrating. On line requires an account even to cancel thus you have a 30 minute hold time with annoying messages playing in your ear over and over. You can do better.

DWAYNE K. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
2.0

I was not notified that my reservation changed until I showed up. Only to find out that it had been moved to another location. I was told by U-haul rep that I would not be charged for overage because the new location was going to be 12 miles down the road adding more than the alloted miles. However, I was charged for the overage. I have rented 3 times a year to move my college age child but I will never rent from u-haul again!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

wade B. 
No reviews have been submitted for this location.

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