Customer Reviews for OCR Small Engines

Only problem I had was the drop off was 20+ miles from my house

They were real nice and friendly....and explained everything

So much more enjoyable than the other U-Haul facilities in town The Staff is friendly and does not make me wait! Equipment is in good shape and very supportive in checking in and out.

Used app to deliver

Online did not work , was charged after hours $20 fee which was not explained before my rental.

I rented a trailer on Friday for a Sunday return. During the online check out process and in person pick-up it was never mentioned that I would be charged $20 for returning the equipment on Sunday. I don't appreciate Uhaul not annotating the Sunday return while making the online reservation or the rental location not mentioning it. I basically got charged $20 for nothing. I will never rent from this location again.

Great place, friendly people, would recommend.

Very pleased with service at this location...particularly the availability of different of many sizes of vans and trailers.

Really nothing-our experience was great.

Good people...turning the trailer back in with the app saved me money because it was a holiday

Great people ! Easy to work with !

My pickup location was changed. When I arrived on the pickup morning they told me my pickup had been moved nearly 20 miles away. When I arrived there they did not have the 15' truck I reserved. They gave me a 26' truck instead which could not make it down the driveway I had to use to load. Which was why I reserved a 15' truck. I made the reservation 2 months in advance. TERRIBLE SERICE FROM U-HAUL! THE WORST! But not the fault of this particular location. MASSIVE CORPORATE FAILURE.

Every aspect of the rental was great, except. I rented 6 blankets but did not even open the plastic bag the were contained within. I did anticipate a $6.00 refund as I did not use them. I did not bring up this issue with the local Uhaul contractor as it seemed petty to grouse over $6.00. But! You folks at corporate could review this situation and make a judgment call as to future non use of blankets?

No issues. Great experience.

They are really nice and helpful here!!

We found this location on the U-haul website. I made a reservation but the location ignored the reservation and charged me 2 times what was listed on the site. I feel like he took advantage of us since we had to move that day. I will never recommend this location. As a matter of fact I have let the local military base, Redstone Arsenal, know about this business.

I have an issue with Uhaul self check in. It is not obvious how to close out the rental if the drop off location is closed and you return it before the contracted due date/time. I followed instructions and the only thing I could do is send an email to the drop off location to let them know I dropped it off on time .... then uhaul sends me a recipt for 20.00. I refuse to pay it. Recommend you fix your website to make it more user friendly on how to officially close out a rental on line. Make the on line close out process as easy as filling out this survey and I will have no problem in the future.

Nothing, they were very helpful and got me set up quickly. Easy peasy...japanesey?

No comments

Its perfect

Again. Extremely out of the way. And then Uhaul charged me for extra mileage.

no comment.

All Good was easy

The App was a pain to use took quite a lengthy process to complete. I did not like renting this way

Great guys at that location. I was in and out very quickly and the trailer was like new. Everything worked out great.

Great staff!

Communication issue occurred with regard to additional items that I rented (blankets and appliance dolly). Items were not in truck when I picked up, I didn't check for them (shame on me), had to drive all the way back. Owner of facility said that items were not on his load-out list, that I must have added them as a modified order. I had not added them after the fact; they were part of my original order. This cost me at least 10 miles of driving and an hour of time.

Great customer service experience

Tires were worn and tread was questionable. Trailer was rusted and should be retired.

The service was fine, including the installation and availability of the trailer I reserved ... keeping in mind this was Christmas Eve. The site was a bit far from my home, but it was not exceptionally inconvenient. I'd have no hesitation to use it again.

Very friendly staff.

Great service

Computer was not accessible by employee. Manager was called and he processed me online. Was given no paperwork because of computer. Vehicle gas gauge showed less than 3/4 tank of gas. Informed employee and she stated that it was returned that way and the contract would reflect that it was less than 3/4 tank. I asked her to visually inspect the vehicle and she told me she knew my statement was true and it would show that in the contract. Upon returning the vehicle a day early I was told that the vehicle gas gauge was logged in at full 3/4 tank of gas. I disputed that claim but told employee to complete the transaction and i would deal with Uhaul. I sent a more detailed email to customer service and hope this can be resolved soon.

I asked them to make sure tires had good treads and proper inflation, one tire was bald. Employee was rude, looked hungover or drunk...eyes were red. I would never go back to that location again, nor would I recommend them.

OCR Small Engine was great, but I originally reserved a trailer from another location and when I showed up, they didn't have my trailer. I was asked to drive to another location way out of my way. This is unacceptable. I called OCR and they took care of me. If I order a trailer from a location with a reservation number, my trailer ought to be there when I come to pick it up. Otherwise, did list that location when I order it. It was a great inconvenience.

Was ready when I requested and guys were helpful.

Very professional and helpful

So helpful! Thank you!

Although this location was 20 miles away from our house and someone from U-Haul messed up and placed us at different locations for two different rentals we were happy with this location. They got us in and out of there as quickly as possible .

Customer service is excellent.

They were closed since we dropped off on a Sunday but everything was very easy to understand and we had no problems.

There was not a strap on the dolly

Trailer was old and dirty. The Trailer leaked water through the bottom and got all the boxes on the bottom wet. Damaged many items

I rent your trucks sometime up to three times a week. This is the first time I was charged $14.00 for insurance without being ask. I did not appreciate the surprise charge. This is not good business on his part. You guys are usually perfect in every way. Thanks

I ordered some moving tools and they were not in the truck when it was picked up. The man at the pick up location was not very helpful in getting the hand trucks and things I had paid for ready for me or in the truck.

no help loading but it was there , I was overcharged extra $100. in YOUR fees that make so since. Next time I will look elsewhere

When I left the gas station it had the same amount as when i picked it up they said it was 9/16th off and I had even took it to the car wash to make sure the back was clean she took the broom out there because there was a crayon in the floor which was there when i picked it up didn't think it was a big deal. They were not personable

No issues with the location. The people were nice. However, I was told I could return this trailer at any location when I rented it, but I recieced a text to return it to this location which was about 8 miles in the opposite direction of where I was going. I had to travel out of my way on both ends even after making a reservation. I will not use U-Haul again!!

Great service!

6x12 trailer was well maintained and performed well. I noticed an intermittent right turn signal / brake light connection near the brake master cylinder, so I made sure to check the lights frequently.