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WILIAM C
Customer Reviews for Odem Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never received confirmation that the rental was returned
Victor MGreat prompt service and knowledge staff regarding the UHaual
Alejandro LI was charged and the trailer was dropped off at another location at time not nowing they did except trailer there only truck but they are a rip off I won’t use uhaul again
Vanessa LThey were a tire shop. Next time will go to a different location. Had to wait 45 min to complete ten & hook up trailer. At hookup time the staff was helpful and courteous. Overall they were not very professional. Return location was a full service uhaul dealer / storage facility. Return location was very professional.
john cGreat service overall and rental equipment process is easy .
Gladys VThe trailer I rented had a broken door. Idem Tire was great as the changed the reservation to a different trailer.
George EWhen you make a reservation for your needs in town but have to go out of town to pick it up that's not good.
James MThe place was a convenient place to pick up. But it was very dirty place.
Patricia PMaybe have a truck at the location where you Reserved the first time and not have to drive all around to find a truck! We will never use UHaul again! We placed this order at the beginning on August to have a truck ready in Alice Texas to pick up! The sad part was all the places in Alice to get a UHual were rude! We had to drive a whole hour away just to pick up a truck! And had to wait a whole hour because the owner of the tire shop was out. Pushed back our time of packing and moving.
jessica eNothing everything was great and the service very thankful
abel rGreat service
Adam GHusband said it was a very uneasy experience.
Javier GSuper friendly and helpful staff.
Michael SI drove up to drop off Uhaul and asked the guy if there was anything I needed to do. He was on the phone with someone. He didn’t check nothing at all, didn’t ask much. I was a little worried he wouldn’t check me out.
Lisa BEverything was great
sammy vThe staff was friendly and helpful- definitely worth taking a chance on the small town business owner!
NICOLE GI confirmed a location in Sinton TX & paid. Then after the fact, I receive an email saying that equipment is not available at that location so I had to travel to Idem TX. Once I arrived at the location at 9am at the scheduled pickup time, I called the number listed, the owner answered and stated they were in church & wouldn’t be available until 12 noon. That is 3 hours passed the scheduled time. I had to travel back home & return to Odem TX 3 hours later. When I arrived, the truck was filthy. I didn’t have a choice but to take it. We were 3 hours passed our scheduled pick time and had 6 hours to pack a 3 bedroom home. I took pictures of all the crud all over the floors that appeared to have been there for days. I’m not sure what it was. It appeared to be a mix of mud and a whit e thick film. I had to put my furniture on it but was unable to put my mattresses on it so we had to literally leave my California King mattresses behind because we had no way to transport them & had to be out by 6pm. We didn’t have time to clean the floors in the truck to take the mattress. On top of that, I prepaid gas for $50 miles but the truck had no gas. The owner of the Uhaul place said he would credit us $15. This was the most unpleasant, unprofessional experience we have come across. I WILL NOT recommend Uhaul to anyone due to our experience. It was awful. I called to speak to a manager & they said someone would call me back with in 48 hours yet not one person has returned my calls. Simply UNACCEPTABLE.
Priscilla DCheck in was a nightmare. A lot of trouble getting the deposit back
Justin SWe are still waiting to be contacted by a manager from U-Haul. Our contract was changed by the store when we did not authorize it and we had to fight to have it changed back. Additionally, the customer service we received from U-Haul’s 800- number was uncaring and unsatisfactory when we called to bring this to their attention. Also, U-Haul DOES NOT honor its Reservation Guaranty policy.
JT MOdem tire service made myexperience with uhaul a nught mare . They did not give me the right truck then had to bring me adifferent truck which never was put into thesystem. When arrivinf to storage and uhaul in Taylor,TX no record of the truck being issued was found it cost me 5 hours of my time waiting for this mess to be fixed. It had togo through regionalmanager. I was charged $239 when only to be $218 then i have been chargedagain. I willbeasking for a full refund because of my time and missery of allthe mixup before odem even recieved the order. Uhaul had changed my location and reservation 3 times before sending me to Odem. I will never recommend Uhaul to anyone or company moving. Will use your compeditors. Michael Page k
michael pThe first trailer was not road ready, and I refused to take it. The second trailer was hooked up and when I had them check the lights the whole right side did not work. The third trailer was under a tree and was filthy, ( look like it had been there for a long time) but I took it once I had them check the tires and I checked the lights. At no time did the location go thru the normal check list. I took pictures and send them to u-haul. This was the worst service I have ever had at a u-haul location. Then u-haul want me to take more pictures, and only want to cover their (sorry) ass.
William MService was excellent. Representative worked quickly to get me my uhaul even though it was a short notice.
Irene BThe return address on the contract was incorrect. When I pulled up to the assigned return address it was just a vacant lot! Had to call customer service for the correct location. A bit of an inconvenience to an otherwise good experience.
Samuel NNo one there to at this location to make inspection of rental truck . And long waiting for No nothing never got my recipe sign off . very disappointed with services at this location
GILBERT HGreat no problems the people really work with you
Darrell CPlease add this location to the website. It does not come up as a selection
Vicki NYou are doing great as It is. thank you.
Noe GUnit was dirty, they didn't have the pads nor the dolly! I had to go to a different town to get the pads and dolly. The time I lost going to get the unit again, this has happened before! I needed the truck in Alice Tx. I had to pick it up in Odem Tx, then get the pads and dolly in Calallen Tx. Drive back to Alice to complete the move. People I had scheduled to help me left thinking I was not coming.
Brice HGet the customer out on time. You should not have to wait 2 hours to pickup the truck.
Michael FThe owner did not let the people he has working for him know how to process the paperwork. It took an hour and a half to pick up our uhaul. Thank goodness the 800 uhaul number helped us and we did everything with them over phone and they were very helpful really bent over backwards for us. The owner of the place came strolling in like he didn't have a care in the world. Did not even apologize for all the disorganized mess. I have to say his worker there did try to help , felt sorry for him.
NIta b