Customer Reviews for Offsite Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Offsite Self Storage

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Florence N. on

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I had a really bad exp. Uhaul because me a unit was available that I learned was NOT available when I arrived at the site. Fix this error to ensure future customers have a good experience.

Rob V. on

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Check out took very long. The 2 employees had no idea what they were doing.

youkyung k. on

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Great experience. Easy to move in-n-out. Staffs were friendly and helpful.

Shantel F. on

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Great storage company

JENNIE A. on

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Lori at Offsite was super helpful and made the whole process of renting really easy. I was so grateful for her help, friendliness, and flexibility!

Jayson J. on

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Wasn’t available during office hours on Friday. Wasn’t available to call on Saturday. Still have not been able to move stuff into storage

SARAH B. on

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I accessed my unit three times in the four months I rented there. The main gate was always unlocked, wide open for anyone to enter. Don't expect any proactive communication from the office either.

Lori W. on

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I have not moved in yet but thank you for the friendly and efficient processing of the paperwork. I will be contacting you soon about navigating around the timing of the driveway repair.

Agustin S. on

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Great

Brian W. on

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Older facility, but we'll managed and maintenaned! All above questions are 5 out of 5 yes!

SCOTT W. on

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the process although short was super easy and the staff was very helpful.

Joseph K. on

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Customer did not leave a comment.

Catherine W. on

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I was not able to rent there because I needed temperature controlled, but the staff was very helpful!

Hussein S. on

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GREAT customer service. Took few minutes to sign the papers. easy access and clean storage unit.

suzanne m. on

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The outside lifting doors could be better cleaned and maintained. Many spiders and eggs sacs on the sides, inside and along the bottom of the door to A34. Spiders everwhere! Brought some home :-((

Terran O. on

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The website was easy to utilize and the staff were really nice

FLOYD V. on

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Good service: I would definitely use your facility again if need storage

Judith A. on

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Customer did not leave a comment.

Sherry M. on

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Biggest issue with location was finding it after dark. It was a nightmare. There is no signage by þe road and there were three drives right next to each other. We could barely see the truck from the road so we went into all three driveways before finding it. There was a snow storm so it was awful to find.

Michelle B. on

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Picking up was handled very timely and awesome customer service. I had a change of plans dropping off so I called 4 different phone numbers to see what it would take to drop off at a different location. Not one single person that I talked to could answer any of my questions. Very frustrating. I finally ended up changing my plans and had to drive 2 hours back to Saginaw to drop off the trailer.

David D. on

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Customer did not leave a comment.

joel r. on

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Customer did not leave a comment.

patrick r. on

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Customer did not leave a comment.

NAVEED I. on

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Unit was really easy to access- there are two types, interior and exterior. Interior requires you to go down a short, narrow hallway, bigger furniture was tough. Poor lighting

Jamie C. on

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The site needs to be made more conspicuous from the road... had a little trouble finding it.

susan b. on

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Customer did not leave a comment.

Nancy C. on

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The computer froze and the people working there didn't seem to know what to do to rent a trailer. They were friendly but this isn't primarily a uhaul location; that is a very secondary part of their business.

JENNIE A. on

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Very helpful customer service move-in was simple and fast.