Lady at the desk was greatamy L.
Customer Reviews for Ogden Fas Gas Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Angela Darlene R.
Excellent service. The operators are easy to deal with and very accommodating.ADEL A.
YOUR SOFTWARE SUCKS!!!! Every time I use the mobile app no matter which location the service location can't use Please review your software with a normal person and actually beta test this It usually takes 30 minutes to get a vehicle because of the software It's 2022 btwDavid B.
Customer did not leave a comment.Arlene F.
Customer did not leave a comment.Jenelyn G.
Customer did not leave a comment.JUDY D.
Customer did not leave a comment.Rebecca E.
Had issue with availability and when available was not gassed up Good thing didn't have far to go.James O.
Customer did not leave a comment.Dana K.
I was called to be advised the vehicle I had reserved was not available at that location. I drive by the original location later and 2 of the same were sitting there. I reserved a dolly and none were available making the move far harder than it should have been. The app to upload my driver's license wouldn't work properly. The vehicle had a broken headlight. I'll look elsewhere before reserving again with U-Haul.Wayne D.
Customer did not leave a comment.FLORANT S.
The service that I recieved at this location was absolutely fantastic!! I would absolutely recommend and use this location again and again!! Thankn youJennifer M.
Poor customer service, luckily did not get a broken wind shield truck and would charge later, tire low on tire another luck to check it before hit the road, enjoy coolant lower and asked me to pure. Hah good luck to pick up truck from them. LooseeÃ¨eeerIzhar K.
Snow brush for cleaning the ice off the cab would be nice.kyle H.
Excellent service!Michael H.
Customer did not leave a comment.Curtis W.
We were not told ahead of time that the furniture dolly was not available. It was very complicated to upload the license online during the time of pickup. The link was sent by text message and the phone it was sent to was not connected to the internet. The link should have been emailed ahead of time, not on the time of pickup. 30 min. was wasted on verification process. The license holder was at the counter, it should have been verified right then and there, not online. The person at the counter asked for additional 2 persons related to the driver to verify.Erwin S.
Customer did not leave a comment.Ismet D.
Staff was most helpful in meeting my needs for a truck.Martin W.
The Morning lady was not very good at customer Service she needs some training but the guys who received back the track was amazing. Also the gas was not full the lady told me it's full and truck wasn't clean at all it was terrible.Hemin S.
Lady there was soo good and friendly!!Elvin M.
clean: dry floor area but need to remove all cardboard and foam before giving to customer. (left as received and mentioned upon return). I only had 1 item to move so it wasn't a big deal but next customer may have issue. The gentleman who processed everything when I came in was very professional and thorough-keep up the good work! The lady on the phone was very good at checking and updating me for renting the vehicle. I really appreciated her professionalism too. Great job!Rhonda D.
Customer did not leave a comment.Brett K.
Customer did not leave a comment.Leslie D.
Because I knew I had a tight timeline on the day of pickup, I went the day before to do all of the sign in process. I was assured everything was taken care of. When I arrived on the day of pickup, I spent over an hour waiting while the attendant tried to either figure out the system or access the correct information. I took time off of work in order to do this and I was late to pick up the items I needed the truck for. The attendant, although polite, had no solution to the problem and did not seem to be concerned that I was late and was at risk of losing a deposit I had paid.Michael S.
Would be great if all trucks have straps .Mike L.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.Cindy C.
I had a great experience with the people I did business with. Thank you keep up the awesome attitudes 😊Debra A.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.Riley F.
Customer did not leave a comment.Prakash P.
Customer did not leave a comment.Johnip B.
Customer did not leave a comment.Karl G.
Customer did not leave a comment.Chantelle P.
I brought my truck 2,5 hours earlier that I supposed to, to facilitate with the business and other customers. Out of courtesy and customer service, I would expected a better treatment. Disappointed for an American firm who dominates in the industry. Thank you HarryCharalampos G.
The owner operator was fantastic and very people oriented. Will definitely recommendRaymond P.
Customer did not leave a comment.James M.
Thank you for professional service . Easy Check in Friendly staff Thank youMichael E.
Really amazing experience, the staff at Ogden treated us exceptionally well and we got our move done with no issues at al. Thank you very much !Hayley D.
Everything was greatMarie-Pierre R.
Customer did not leave a comment.Leslie N.
Customer did not leave a comment.Evans L.
Customer did not leave a comment.Junan R.
I waited 45 min past my booked time There was only one person working on the last day of the month (busiest day) they were tending to gas station traffic, U-Haul, fedex, purolator, and others constantly interrupting my service to serve others Their system wasn't working properly and the lady was asking people to write down their credit card and PIN number? I would rather cut my own arm then return to this locationAmber M.
I appreciated the lady who checked me in was trying to help and make the experience as smooth as possible but was unable to get the appropriate charge so I had to over pay by a significant amount. This seemed more like a system error but she was nice and the location was sufficient.Derek N.
The people at this location are so kind and professional. This is DEFINITELY my new Uhaul dealer! I use Uhaul on a regular basis and it is so refreshing to find this location and be treated with respect. Unlike the other location in Ogden.Jody B.
Fast, friendly and no line up to rent.Allan M.
It was my mistake but the gas guage was different than the sheet. And I should have mentioned but it cost me 20 extra dollars of fuel to get to that markBradley C.
No giant uHaul line-up. Saved me lots of time.Allan M.
We were 1 hour late and charged an extra day . Poor customer service at best . We communicated and we still get an extra day .Keith G.
We are living in a global pandemic. The plexiglass barrier is one thing but masks in indoor spaces should be mandatory. No indication was given that any sanitation of the truck was done. Further, I need to take a picture of the odometer with my phone and hand my phone over to the cashier. Again, we are bombarded with health protocols in our world right now and they were rarely displayed in my experience.Kevin W.
Customer did not leave a comment.Dipin A.
Customer did not leave a comment.Clinton K.
Make sure that the truck box is waterproof or watertight and then the customer will not have loss of property due to water damage!Douglas H.
Fast and easy to get the truck and get on my way. Fast and easy to drop it off again.Kirsten H.
Customer did not leave a comment.Chad T.
There wasn't really a problem with the actual location, but the check-in process for the vehicle didn't work at all after trying several times so I still had to go inside and go through the entire process in there. The process was made to look really easy when in reality it took way longer than it should have.Shani S.
Of all the times we have needed to rent a U-haul truck, this was the best. Friendly and helpful people who sought to serve the customers, not rude but very professional.Linh N.
Great customer careRamin S.
uhaul changed my pick up location and then changed my drop off location and then charged me for extra kilometers since I had to drive so far to drop off vehicle, where there was no room to park either. not impressed.HUNTER RANDLE A.
Drop off adderss 16535 104 St SE Calgary, AB no longer works with Uhaul and Uhaul does not provide information about this. I spent 2 days trying to get the truck back and find this place, no signs, no phone calls, nothing. Uhaul provides very poor services and now I received a letter about $ 215.35 additional payment.Alexander G.
Customer did not leave a comment.Telson C.
Customer did not leave a comment.Kevin B.
mistakes in paperwork needed being corrected 2 times, less blankets then expectedGabriel S.
Customer did not leave a comment.James O.
Customer did not leave a comment.Samuel D.
Staff at this location was super friendly and helpful, overall a great experience.Lee D.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Andrew M.
Poor customer service very rude people inside the truck drivers cabin was dirty and when I returned the truck the guy who works there force me to broom the storage place which was completely clean which I did before returning. I'll never recommend this location to anyone. I always go to another location but this they did not have for the time I want that's why I had to go to those guys.Seyed M.
Customer did not leave a comment.Abdulkhaleg B.
Was wondering why I get some money knocked off when I didn't use all the kms and only had it not even two days why wasn't I given some cash discountJUSTIN S.
The location was perfect as the move was right in the area. I fealt the rates were good and the service was good.Sherry N.
The left brake light and signal light did not work. The vehicle was not clean. Not a big deal but they questioned us about leaves in the cargo area. We even swept it out before returning. Only had it for less than 3 hours. They didn't make a big deal out of it when we told them it wasn't clean to begin with.dayle C.
Customer did not leave a comment.Daniel C.
The guys were professional,well mannered and we efficient,JENEFER H.
Have the city of Calgary help with snow plowing. Uhaul vehicles couldn't park on the street after a snow storm. The operators here were informative , helpful and willing to assist.LORA R.
Customer did not leave a comment.Fawad A.
The Ogden location was professional, organized and went the extra mile to make it an enjoyable customer experience. Great people with a great price.Brian F.
Service was good. Equipment was in good shape.John M.
Customer did not leave a comment.Anil S.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Andres A.
Customer did not leave a comment.FRANCINE M.
I waited a total of an hour for them to find the keys, use the system and find my booking and then waited again when returning it on time although I lost about 30 minutes of my time waiting for them. It was stressful on moving day.CHELSEY L.
AWESOME customer servicePATRICK L.
Customer did not leave a comment.ANIL S.
Very impressed with this dealer and their staff. Very helpful,knowledgeable and friendly to deal with while providing above average customer service.WILLIAM W.
Customer did not leave a comment.Idris A.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.Ashley Mari I.
Customer did not leave a comment.Jeto M.
Customer did not leave a comment.LAWRENCE P.
Very friendly staff! plus this Has to be the cleanest bathroom in a gas station I have ever seen in my life!Gregory K.
The lady who was doing the computer work had no idea what she was doing. Tried to double charge us and took nearly an hour to get the keys, even though we did the online check in. Not happy with what we paid either.Justin D.
Staff was fantastic. Great experience!PAULA J.
I felt rushed. The contract was also written prior to the walk around, which took almost a half an hour for the uhaul representative to complete with me.DANIELLE D.
Customer did not leave a comment.MELISSA V.