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Scott M
Customer Reviews for Oglesby Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful, friendly and a convenient location
David DThe gentleman who was there when i dropped off my truck was extremely quick in his duties and was through with his job. He even gave a call to make sure that we got our money back for the equipment that was missing from the pick up location
Mackenzie HN/A
Diane WTrailer prices are ridiculous now.
Neal BThis is well run operation that is a great place to rent from.
Marcus HEverything went really smoothly and well. No problems at all. Staff was kind, courteous and helpful.
Kimberly AAll good 👍
Jerry PVery friendly and got me in and out quickly
larry CBesides the soda stuck on the windshield it was clean and a good experience unlike the Atlanta hay location in Athens
Kiaya WWe used the mobile pick up and return and it was very straight forward and easy.
Kelly MVery respectful and professional
james sThey were awesome
TRAVA BThe people there were very helpful. Makes me wish we hadn’t done the mobile check in / check out, which seemed to take forever. One note, I think the place is called Kar Toyz now.
Matthew DDo not understand why you have to pick up the vehicle at 4:30 am.
Jose' LCustomer service was outstanding. Would gladly recommend this U-Haul rental site to my friends and family.
dean mAmazing customer service
Heidi SNothing. Excellent friendly customer service and clean truck and supplies Highly recommend
DANIEL AHave equipment available for emergency use. I had an emergency, and I was not able to complete my move, because no trucks were available for me to extend my rental. I was told, I could not extend my rental. Your advertisement is a lie, because you do not allow the customer to make changes to their rentals. Not happy at all.
TYZENIA WThe man working at Oglesby auto was awesome. He showed up just to make sure we got checked in ok. Your 24/7 phone system was bad. He helped us the best he could but couldn't print anything out for us because of the self/mobile choice I had made when reserving. I was uncomfortable with totally paperless. I wanted to change my check out option but couldn't. He was a nice guy, and a good facility but i did not like the process overall. It was ok.
Jaim AGreat experience.
Lynette BPhone app: works about 20% of the time. I rent trucks & vans frequently. The app fails & gives “network problems” as the reason. I can log in, pull up my order, edit my order, whatever. But when it’s time to pick up or drop off the truck—“network problems.” A scientific wonder: network outage that affects some functions on one app. You’ve heard this complaint 1000s of times & you’ve done nothing about it. That’s the beauty of a monopoly.
James HEasy, straightforward, professional, exactly what I needed it to be.
Marlynda FExcellent drop-off experience.
Roger NThis location is not called Oglesby Auto, but Kat Kars. When dropped off at that location, it was not checked in. We were told to drop it off in a field. No paper work was exchanged. After several calls to the business were not answered and 2 calls to 1-800-go-U-Haul, the owner of the company finally called me to tell me the trailer was checked in. No additional charges were applied. I have been uncomfortable & anxious with this entire return process.
LYNNE SNothing. They were awesome!
Trava BVery friendly, professional and helpful! Very user friendly and courteous!
Sampson Ceverything was handled quickly and easily--no drama--perfect!
mike dVery friendly folks, helpful and efficient!
rod wNo complaints...I was treated well by the staff and the vehicle met all my needs
trevor rI needed to doAfter I picked up the truck I initially made my reservation for one way but later needed to use the truck to bring more items back. I left a message with an employee to find out what I needed to do and inquire about additional charges but I never received a call back. I called several time but was unable to get in touch with anybody.
Ladontric WVery nice people. Made the experience easy and fast
Stuart FOwner was very nice and extremely helpful with rental. I will definitely rent from this location from now on.
Amy BNo problems at all with the return. They quickly checked me out and I received the receipt by email.
Robert RVery happy with the process and will certainly recommend and use this site again. Moving is extremely stressful and we had a very positive experience as we started our moving day!
JEFFREY PI'm not sure
Karen BLittle sketchy location and guy had a pistol on his hip so not welcoming. I returned 3 packs of unused and still wrapped pads and the guy said that it would be credited but was not on the receipt. I emailed 2 days ago to remind him at 879004_AFM@uhaul.com but have gotten no response. I would like my money back for the 3 packs of furniture pads.
Robert DRented Car Trailer which was parked between two non-operating cars in mud. Took over an hour to get the trailer out after almost getting my motor home stuck in the mud. Notice other trailers and truck also in mud.
Terry BExcellent, courteous management. Very professional.
William KExcellent people! The young man treated me as a member of his family. Highly recommend!
Christopher BIt was quick and easy. Really liked the place we got the truck from we will be back!
David PThis is a wheel and tire store that does U-haul on the side. There was not enough space to turn around a trailer, and the parking area was a mud-pit. Staff was indifferent, did not offer to help disconnect or move my trailer. I was not given a receipt and I had to escalate to U-haul corporate to confirm that they actually did process my return.
Gardner WThis survey should address the service provided by UHaul and not be limited to the pickup and return locations. UHaul's performance was rather poor. The reservation software used does not seem to work and it took for ever for the customer and the folks at the pickup and delivery places to perform all of the necessary tasks (ex.: filling out the same forms several times over, slow processing or nothing at all, etc.). If the folks at the pickup and delivery places hadn't been so patient and professional we would've given up! They deserve extra pay for putting up with this system! Looking at this form it appears that UHaul is quicker to evaluate its partners than itself!
Dominique CNothing!!!! Best customer service ever. An example for all to follow.
douglas rI am disappointed that I was charged $8.00 damage protection when I did not request or authorize that charge.
Gregory W