Tammy was a pleasure to work with made my experience a lifetime changeSOMAN M.
Customer Reviews for Ohana Professional Services & Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was booking my rental during the time the website was having problems. The on site manager and the customer service rep provided excellent customer service, to make certain that the reservation and payment documents were processed correctly.fred T.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Jeff B.
I was impressed with the Ford. The auto hauler worked well.KENNETHG F.
Customer did not leave a comment.BIAOBILL T.
Customer did not leave a comment.nick D.
The woman who I interacted with was rude, did not wear a mask or keep her distance from me when I returned the rental. I was also charged fees I did not opt in for.Meaghan C.
Excellent serviceMan Fu Daniel K.
Tammy, was wonderful and helpful. It is a credit to U haul that you have such a great person representing the company.Kathleen H.
Excellent and professional service. Friendly, punctual, honest and well maintained equipment I have used this location before and would recommend it to anyone. Will definitely be renting from this location in the future! At this point, I see nothing that requires improvement.TERRYW S.
Customer did not leave a comment.Man Fu Daniel K.
Tammy was great! I've been here before and will be back again. Loved the car hauler, really easy to use.chantal B.
Customer did not leave a comment.FREDERICKR T.
Fast and friendly service. Keep up with the good work!CARLOS K.
Customer did not leave a comment.Randal T.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Pierre H.
Customer did not leave a comment.lawrence L.
Amazing service , going above and beyond to help.HENDRIKCHARLES T.
Customer did not leave a comment.JASONMICHEAL S.
Customer did not leave a comment.JASONMICHEAL S.
Customer did not leave a comment.EMILYPHELAN K.
HAVE PEOPLE WORKING THAT KNOW WHAT THEY ARE DOINGsylvia S.
Pave parking lot for vehicles , vehicle was dirty when picked upGENE S.
Customer did not leave a comment.Dylan R.
Spell my name correctly. Don't send my online reservation to Colorado next time. Will not trust your online booking again.mike S.
Nothing. Tammy is excellent. Tammy is very approachable/helpful and hard working. Thanks Tammy.Paul P.
A1 service. It was a pleasure to do business with them. Went out of there way to me. Very professional.Tom O.
Customer did not leave a comment.VINCENZO C.
Customer did not leave a comment.FREDERICKR T.
Tammy was Excellent and very helpful. Thank you Tammy!Paul D.
one of the most amazing experiences I have had dealing with U-haul , Willing to go the extra mile to make things Most awesome. I have recommended her to many already and I am not finished using her servicesHENDRIKCHARLES T.
Tires were bald and we had to get a tow truck. Upon returning customer fell in the parking lot and was injured. Customer service has been emailed.GARION S.
The staff was absolutely amazing they don't need to improve on anything they helped us out in a short amount of time.. I would strongly recommend this locationCODYWILSON S.
The mileage was not accurate or taken correctly Resulting in an over charge. I have phone twice to the agent and not had a call to resolve this issueDAVIDCHARLES F.
Good customer service. Thank you.THOMASK S.
All good.MICHAEL G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.John B.
Customer did not leave a comment.DAVIDJOHN R.
Tammy, great service and very professional.David C.
Our experience was good, all went well with timing, information and billing Thank youSHAWNK M.
I live in Stayner and requested a truck at Wasaga Beach, since it is close to me. I was told that even though I booked in Wasaga, there were no more trucks left and that I had to go to Collingwood instead (which would greatly increase my mileage). Tammy told me she would drop of the truck at Superstore but failed to tell me where she left the key. She wasn't responding to my messages. I searched for 15 minutes all around the vehicle until I found it.David G.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Dan W.
Customer did not leave a comment.GLENNC M.
Tammy at the collingwood location went ABOVE AND BEYOND, to get me a last minute rental truck. I had originally booked a truck a week prior to pick up in Wasaga Beach. The DAY of pick up I was told the truck wasn't available, I would need to drive to Barrie to get the truck (we were in a blizzard 60cm of snow fell). THANKFULLY, calling Tammy in collingwood saved the situation. She managed to get me a truck, it was sanitized, and ready to go by 4:30 that SAME day.Brian L.
The representative was extremely helpful. They came out and helped unhook the trailer. They were very friendly. 10/10 recommend this location.Kyle M.
Customer did not leave a comment.ROBERTJ V.
Stop charging customers for extra fees when you are unable to compete the reservation due to trucks being unavailable. Stop charging a ridiculous fee when for a different drop off location when the issue was the companies fault! I received a call 5 mins before my reservation time that the truck I reserved wasn't there. They sent me to another city, and charged me an additional $200 without my signature or authorization. When I called head office, they were completely unapologetic and rude. Customer service is terrible. What was supposed to be a quick, easy and cheap rental ended up being a whole day and costing me more than double what I had budgeted for. This company takes advantage of having peoples credit card information. Beware!!!! I didn't sign or authorize anything, just seen the charge on my card the next day. I will be escalating this and will never rent from uhaul again.Francine L.
Customer did not leave a comment.GORDONBRUCE I.
Customer did not leave a comment.ADAMS K.
Fast, friendly, professional service.Kathryn C.
Nothing 12/10WILLIAME G.
Customer did not leave a comment.david W.
Did after hours drop off. I found that online procedure difficult and frustrating after a long dayJon-paul B.
The digital check-in experience is broken. It lost my password and I had to call and then it got me as far as approved and the lock box but there was no way to log back in to record the mileage. The nice woman at the Ohana Services pick up location saved the day.Tim C.
Customer did not leave a comment.Luciano R.
The UHAUL office sign was hidden behind a snowbank, because it's so low on the existing sign (for a different business).EMMAJANE H.
Customer did not leave a comment.Brad F.
This location was FABULOUSVIRGINIAL P.
Tammy was very helpful and it was obvious she cared to make my experience a good one.TODDW D B.
Office is not in same lot as the trucks. Had a phone number to call. they apologized for the location and said to "just drop the key in the lock box" turned out I was to take pictures of the truck as it was after hours, however the key was in the lock box. Should move or add another lock box the the truck yard. better still add instructions for drop off in the truck.James H.
Easy to find the address and convenient but the actual office location in the building is not. Very icy lot and you have to walk through snow to the back of the building. Better directional signage is required. Fortunately I returned the truck during day light hours. At night it may have been a concern.Robert P.
Customer did not leave a comment.IAN F.
The cab was a bit muddy. The area where you pick up the truck was wet and there is no way you could have gotten away with out having a bit of a mess. I was told about it and didn't have a problem with it. Staff was wonderful. Highly recommend this location.JEANNINEM D.
Customer did not leave a comment.JAMES O H.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.douglas G.
Above and beyond customer service!!!JENNIFERA K.
Very icy no salt anywhere dangerous drop offnick D.
The lot was full but I found a spot. The employee came over to see if I needed help promptly. I had finished the app process by that time, but she was still friendly enough.Malcolm M.
Customer did not leave a comment.WILLIAMA P.
Customer did not leave a comment.DEVINCN P.
Customer did not leave a comment.MARYTHOMASENA S.
Working windshield wipers and winter tiresJASONMICHEAL S.
Tammy was exceptinally helpful in organizing everything required. Would highly recommend and use this location again. It's nice to have a friendly service that is so convenient nearby! Regards, StephenSTEPHENM G.
More signage.Ryan D.
Tammy was very helpful, highly recommended.James Derek K.
Well, I said I will recommend this location but it's not very good, I guess we don't have another choice up here anyway. The girl who I spoke when I picked it up was fine, she was very quickly and it was easy, but the person who was there when I returned it wasn't the same; she shouldn't be working with customer service. I walked in the location and she was dealing with a customer and another one was waiting already. The problem is, she never looked at my face or said anything to me. So I was quiet waiting for an opportunity to ask her if I need to sign anything to return the trailer, but again, no eye contact or a simple â€œ hello I'll be with you in a secondâ€ nothing. After I was there standing waiting for 15 minutes, I decided to ask her and she said, â€œno, you don't need to sign anything â€œ. Well I work with customer service for over 30 years and I can tell you she never has a training to how deal with customer. Very disappointed. By the way, this location should have a smaller open trailer.ANDRE P.
The location was closed when I returned the vehicle (4pm Saturday) and I had yo return the vehicle on line requiring numerous pictures and responding to numerous questions. I had follow-up questions on the following Monday and was unable to reach the phone number supplied (answering machine). My call was not returned. The attendant on site was helpful but it required me to drive there to contact a real person. Frustrating.Ian M.
Customer did not leave a comment.ELENA S.
Very easy to deal with.ADAM H.
Customer did not leave a comment.Margaret E.
Customer did not leave a comment.JANEBEATRICE H.
Tammy was amazing to work with. Very accommodating - will recommend her to everyone!LISAJ F.
Customer did not leave a comment.shawn H.
Customer did not leave a comment.Aaron A.
Customer did not leave a comment.dennis R.
Becareful with Uhaul. Yes the trucks are clean but quite frankly I will not rent with Uhaul ever again. 3 days before our move a representative contacted us to confirm the reservation, truck and location. So we assumed all was good to go. The afternoon BEFORE the day we were supposed to pick up the truck for our move, we got a call saying they didn't have a truck for us and that they had nothing available and then the rep hung up! They offered no explanation and no compensation. I am now reading online this happens often! Just because you reserve a truck, does not mean you *reserved a truck*. They might not have it. Do yourself a favor and actually reserve a truck somewhere else to be save. Don't take the chance. Uhaul completely messed up our move.Alonso E.
Customer did not leave a comment.Jacek S.
Customer did not leave a comment.Deborah H.
Hard to locate the rental office at opposite side of the building from trucks. Need better signage.Mason C.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.James Thomas W.
Everyone was friendly and very helpful Got a rental within minutes and it was a last minute move they were great thanksrobert W.
outstanding service for a Sunday. A one WOMAN customer pleaser. This Manager was very proficient . thanksMichael R.
Customer did not leave a comment.GARRY C.