Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing, Deborah runs a great operation l!

Rating:

5.0

Debra was exceptionally helpful. Amazing customer service skills and a tremendous asset to your company.

Rating:

4.0

Representative was very friendly and helpful.

Rating:

5.0

O'Hanlon's is always my go to for U-Haul trucks for my business. Deborah keeps her fleet in top shape and goes the extra mile for customer service.

Rating:

5.0

Use this location frequently, awesome service!

Rating:

4.0

There was no jack on the trailer hitch, the very nice woman working there had to lift it, and it wasn’t easy.

Rating:

5.0

Thank You dearly to the customer service support and to future trips.

Rating:

2.0

The operator was not helpful in connecting me to the service I needed in unlocking the truck that I accidentally locked the keys in upon return to the location. I waited for 20+ minutes for her to stop talking to the customer in front of me about a story she was telling unrelated to her job and then was told there was not a spare key to unlock the vehicle and that I would need to call someone either a locksmith or tow company to get it unlocked myself. I did so, called a local company. While waiting outside, the operator came out and asked me the ETA of the tow company and asked if I scheduled a U-Haul-approved vendor…which was not made clear to me in the above interaction. She said that it I had done so, U-Haul would have covered the expense instead. This was incredibly inconvenient and unhelpful. Waiting as long as I did on a move-in day and her poor customer service and attitude will have me not returning to this location for business again. I relayed the above to my realtor as well to discourage business there as well.

Rating:

5.0

Both the Harrisonburg and Johns Island locations were excellent

Rating:

3.0

I made my reservation online and chose not to take the insurance as my insurance would cover. I was told at the location that I HAD to take the insurance, it was required and has been for the past 2-3 years. Yet the app gave me the choice to not take out the extra insurance. It makes no sense for me to have to take out insurance when I already have insurance. It also makes no sense that it was an option when making the reservation yet was told I had to pay $15 for more at the location…

Rating:

3.0

Charged me to fill the gas tank and only gave it to me half fukk

Rating:

3.0

I thought I would only be paying 20 something dollars for a Uhaul just to move 1 chair, but i ended up spending 47 dollars for only 1 hour of using the uhaul and barely traveling 8 miles in tota. No one informed me that I was required to have the $15 safe move coverage on the small cargo van. That was way too expensive and I even asked why my price was so high and they still didn't tell me the safe move coverage was added even though I opted out of it online, they told me it was the mileage usage price and would go down after I returned it (which it didn't of course). I think Uhaul should specify this when you book online that you can't opt out of the coverage because I would have saved my money and just not booked if I knew I was going to have to spend that much. I wish I didnt have to choose Uhaul ever but unfortunately it's the monopoly of rental vans.

Rating:

4.0

Friendly staff and proprietor. Useful, helpful, efficient when a rental from competitor was substandard

Rating:

5.0

O'Hanlon's Service and Repair was super flexible for my drop-off and they were actually supposed to be closed when I arrived, but the owner/manager flagged me down as I was leaving the parking lot and she efficiently processed our trailer drop-off. She provided great local info about summer storage locations and local trailer rental for college daughter's future needs. Great experience overall and I will use O'Hanlon's Service and Repair for my Harrisonburg, VA UHaul needs in the future.

Rating:

5.0

The person who check us in what great! Explained the process, rental charges, and drop off. Very nice and made the entire rental very easy. Would highly recommend if you need a U-Haul rental in the Harrisonburg area.

Rating:

5.0

Great experience

Rating:

5.0

Deborah is incredibly patient and helpful. I’ve rented from this location twice in the last 6 months and each time she has been a rockstar!!

Rating:

5.0

It would be great to be able to adjust allotted miles ahead of time for those customers who need to drive from the pickup location to the loading location. Not all of us live super close to UHaul locations. I ended up being within the allotted miles, but it was very close even though I didn't do anything extra.

Rating:

3.0

A more open and maintained office. The employee was behind a glass window

Rating:

5.0

Both places were outstanding. 1st time using U-Haul, very satisfied.

Rating:

5.0

The young lady helping me was amazing

Rating:

5.0

Deborah was great.

Rating:

3.0

I would recommend this location. They really helped us out of a jam due to the fact that the Uhaul location we were really sent to was no longer operational. After going to the next location that was recommended but did not have the equipment we needed we tried this location. We had to change the size truck we needed and do a round trip instead of a one way to make it all work. This location was very accommodating but we probably won't go with U-haul again any time soon.

Rating:

5.0

Deborah was professional, friendly, and very efficient. Thanks to her for making my trailer pickup easy!

Rating:

5.0

The amazing women who got me checked in(aka RED) was very helpful and just a really cool lady!! She made it very easy and was very informative

Rating:

5.0

Red was an absolute delight to talk to!

Rating:

5.0

Customer Service was excellent Explained all that was needed to rent and return So basically nothing was missing

Rating:

5.0

My experience was great!!! The attendant was knowledgeable of her job, helped me with the size truck I needed and friendly.

Rating:

5.0

The lady that prepared my paperwork was awesome. I'm really sorry I had forgotten her name. I appreciate great customer service.

Rating:

4.0

I reserved a truck and a trailer but couldn't get them at this location. I also asked for contactless pickup but was told that I couldn't do that either.

Rating:

5.0

Pickup was outstanding. Debbie was engaging and through. I highly recommend.

Rating:

5.0

The lady that checked me in at pickup on Saturday morning 5/4 was super helpful and super friendly. She is a great employee to have meet and greet the customers.

Rating:

5.0

Exente 100 % satisfecho

Rating:

5.0

Excellent service and such a great help!

Rating:

5.0

Customer Service Staff was awesome. One of the easiest pickup experiences I've ever had with UHaul.

Rating:

5.0

Increase Debra’s position and pay. Pay Debra to teach other locations the principle of great customer service.

Rating:

5.0

Very friendly and welcoming. Will recommend to family and friends

Rating:

4.0

It was a nightmare, trying to find a trailer or actually trying to find a dealer that spoke English. Most of them are Indian owned and run, and they do not speak any English.

Rating:

5.0

Honestly, everything was perfect. The service couldn’t be better. Good work for the lady that attended me.

Rating:

5.0

Deborah Gehman if fabulous. She is very professional, but friendly and knowledgeable about the area and very helpful. She is a great person to represent Uhaul!

Rating:

5.0

Pick up and drop off was easy and your employee was great. I am glad she told us the $19.00 truck doesnt have a ramp. We needed a ramp. The vehicle was clean, ran great, and was just what we needed. Thanks for helping us out.

Rating:

5.0

Not much

Rating:

5.0

I didn't catch her name, but the lady running the shop was so incredibly kind and helpful. We ran into a few bumps in the moving process, but she was able to get us sorted with the additional time and equipment we needed, and even offered some expert advice. She certainly went above and beyond. I don't want to move again anytime soon, but if I needed to, I'd go back to this Uhaul location in a heartbeat.

Rating:

5.0

Debra was very professional and helpful. She answered our questions with ease. Thank you.

Rating:

5.0

No dollys we’re available and it was an inconvenience

Rating:

5.0

Change nothing from my experience.

Rating:

4.0

The woman at the counter was very personable and professional. I will use this uhaul location the next time i need to move big items that my car cant manage.

Rating:

5.0

The shopping center is a DUMP, the person that helped me was very nice, but the area sucks

Rating:

2.0

Overnight drop off signs poor could not see in the dark. Need bigger sign and lighting.