Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

822 reviews

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Hours

  • Mon–Sun
    8 am–4 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services at this Location:

Hours

  • Mon–Sun
    8 am–4 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

omar C. 
Rating:
5.0

Very nice people. Everything went smooth

Ralph S. 
Rating:
5.0

Nothing

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Clint S. 
Rating:
5.0

You have been very helpful and accommodating. Thank you!

Kristeen L. 
Rating:
5.0

Excellent service and great location! This was the best experience I have ever had with Uhaul rental.

Olga S. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

lavonne T. 
Rating:
1.0

Was charged far more then quoted, due to a already dirty u haul, was charged a cleaning fee due to this, and more.

tyrell S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
3.0

We were quite disappointed that water got into a U-Haul and ruined two pieces of furniture.

Robert B. 
Rating:
5.0

Only needed a pickup for one way haul but had to rent 10-foot panel van.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

The agent was pleasant, informative, and professional.

William C. 
Rating:
3.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

The central team did a nice job working through obstacles, and the local team was great too!

Daniel M. 
Rating:
3.0

The experience was good with the location, had a good selection of trucks, and was easy to find. The girl working was very polite and helpful. Only problem I had was with the actual truck. It would shake violently at 35mph the shaking lessend after 40mph but still noticeable. Made for a very unpleasant drive.

Zeeshan S. 
Rating:
5.0

Customer did not leave a comment.

BRUCEALLAN S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

BAMBI F. 
Rating:
1.0

That lady wasn't as friendly as the lady at the other location and she made it seem like i was gonna run away with the damn truck she acted like she owned the uhaul company. Was just a few minutes lady, she ready to launch a all out man hunt.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Did a mobile check-in but everything went smoothly.

Douglas P. 
Rating:
3.0

The lady who runs this place is very Condon sending, and she doesn't tell you things are gonna be charged on the bill and unpleasant.

Susan N. 
Rating:
5.0

The lady behind the counter was great, and then the same lady met us out back and helped us hook up and gave us the full run-down. She was very knowledgeable and explained things clearly.

William R. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

The Uhaul rep was quick efficient and a pleasure to do business with. Thank you Uhaul.

Dale S. 
Rating:
5.0

Your trailers definitely need more ways to connect straps and cords.

Clyde R. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
5.0

This is the best location in Harrisonburg.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Johnathan A. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Darlington M. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
3.0

Confusing and clunky with the trucks in the back and the store in the front. Representative was very nice and accommodating.

Douglas P. 
Rating:
5.0

Hope to receive my balance didn't used the mileage paid for.

Taylor D. 
Rating:
1.0

The front desk lady is extremely RUDE! She seems to hate the job. The worst experience we've ever had with U-Haul.

TYLIEASHA W. 
Rating:
5.0

Customer did not leave a comment.

Joe Q. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Thank you

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

The customer service was amazing!

Nicole M. 
Rating:
5.0

Debra was very nice

Christian D. 
Rating:
4.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Everything was good thank s

Javier C. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Mary was outstanding.

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
1.0

Horrible experience 20 years old trailer Let me on the road

Antal P. 
Rating:
5.0

Customer did not leave a comment.

cory B. 
Rating:
3.0

Truck was in the back of the lot behind the building instead of up front with only 1/2 tank of gas

MARISSA K. 
Rating:
2.0

Customer did not leave a comment.

Owen L. 
Rating:
5.0

None

Robert T. 
Rating:
5.0

Great customer service

Anthony S. 
Rating:
5.0

Nothing

Claude P. 
Rating:
5.0

Need better analysis of cars used on car tow dolly. Approach angle and front wheel wells on dolly contacted front fascia of car causing scratching and could have caused more damage if car was fully put on dolly. I did not end up using dolly but did not have time during my move to go back to location to get a trailer for car.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Claire H. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Simone M. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEFABDELFATT R. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
3.0

My experience was average. The woman working there was a little too chatty about internal uhaul drama, but I got my rental and no issues there.

Peter L. 
Rating:
3.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

v

John S. 
Rating:
4.0

The check engine light came on at the end of the trip

David F. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

I am overall disappointed in the UHaul experience in Harrisonburg on 13 Aug 2022. Initially, I had an one reservation, via Haul.com for 750 E Market St. I and another customer were present at 0900 as reservations show, however, the place is closed and apparently for quite some time (reservation 25709197). I aggravated at this point as I do not live in Harrisonburg but rather moving my child into dorm room. I get with the UHaul on line again, and get the reservation for OHanlons. Once there, this rental experience was completely different from other Haul rental locations that tI have used in Va. I needed a next of kin phone number of a person that was not involved in the rental/move. Then I needed to know the address of where I was moving to which makes no sense. If I am financially obligated for the property that I am renting, why is this needed? OHanlons stated that this is a Haul nationwide policy. We had a disagreement on this as I have never been made to provide a moving too address. Upon return of the trailer, a 6x12, I couldn't unhook it myself and had to show that the trailer lights were still working. I can somewhat understand this, but again, if I purchased the rental coverage, it doesn't matter if I damaged the wiring, trailer etc., it's covered. In the future, I will rent a trailer form my location and pull it to Harrisonburg vice rent locally. R/ Robert

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Shawnae Nicole B. 
Rating:
5.0

Customer did not leave a comment.

Adrien A. 
Rating:
5.0

Nothing, everything was great including customer service

Eduardo O. 
Rating:
5.0

Thank you

Javier C. 
Rating:
4.0

Make the extension period clearer. I feel like I was taken advantage of.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Same as the above box.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Ehsan T. 
Rating:
5.0

The kind and courteous employee was very flexible. I changed my reservation twice and she was super accommodating. She was awesome.

Mackland B. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
1.0

The verification call to my Job/ relative / friend was annoying. Never seen all this no sense before. The place by east market st is way better.

Javier L. 
Rating:
5.0

Deborah was very pleasant and helpful to work with, would definitely go back.

William C. 
Rating:
5.0

original location did not have availability without warning

Mark B. 
Rating:
5.0

The representative was so extremely helpful

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
2.0

Clerk was rude and talked to me like i had never driven a Uhaul truck before. I have driven all sizes up to the largest 26 foot. Never had an issue hitting anything

Sean S. 
Rating:
5.0

Debbie was SUPER helpful, and made the process quick and easy. Definitely one of the best UHaul experiences I've had.

Geoffrey S. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Store representative was both courteous and professional.

steve P. 
Rating:
5.0

DEBBIE WAS AWESOME THANK YOU

william W. 
Rating:
5.0

Rented a truck for 2 hours and then trailer for one way. Did find with the trailer that whomever had used pop rivet gun to fix a piece of cable tray had left them not quite tight. Ended up having to use 2 cable ties to keep it from causing a rattle. Debbie was excellent to work with.

Rodney B. 
Rating:
5.0

Everything went efficiently and smoothly. Great experience!!

Charles F. 
No reviews have been submitted for this location.

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