Bad customer service at the location was way over charged will not be returning
Kyle M
Customer Reviews for Falls Service Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service! Thank You
TOBIQUE VAlthough in well maintained, that trailer was really old and had no tie-down points on the side rails. Just tiny little slots you can't get a strap through. (Maybe there used to be some other fastener system) I ended up damaging some furniture because I had no way to keep it from moving inside the trailer.
Eric VJust have better lighting around the shop/building so you know where to park your vehicle s when the business is closed, other than that great people I only spoke with on the phone but very friendly and helpful.
Benjamin PI went an picked up my U-Haul from Falls Service Centre on Friday, September 22, just before 4 PM. To start with, they didn't have the size that I reserved. I reserved a 15 feet and got a 20 feet. So therefore, I was charged charged for a 20 feet and not the 15 feet that I reserved. When I got to Edmundston (where I lived), I made a stop at my workplace to pick up something and when I went to start back the vehicle, it was not starting anymore. I called back Falls Service Centre and they told me they can't do anything for me and basically left me there without any service and told to call U-Haul directly. Obviously no check-up was made on the vehicle. I called U-Haul directly and they asked me to explain the problem. Someone came to see the vehicle and told me there is nothing they can't do. I talked with about 3-4 persons from U-Haul and the last person I talked to accused me of not have enough gas in the vehicle so that's why it was not started. Th vehicle was at 3/4 to empty. She also told me that she can't gave me a new one until Saturday Morning, which was a problem for me because my moving date was the next day, Saturday, September 30, in Montreal at 11:30 AM. She finally told me that someone will come give me another one. They came, put gas in the vehicle to see if it would start, but it didn't again, so that was not the problem like one of your associate told me. It is now 8 PM, the movers I had were no longer available and had to pack until 10 PM at night. If I reserved a U-Haul for a specific day, it's because I need it the day of and not the next day. Also, I expect that the vehicle I'm paying 786 $ for, will work correctly and smoothly. According to your politics all the vehicle are "routinely inspected and maintained to the highest standard". This is not what I experienced at all.
Pier-Audrey BYou've got this! I was very happy with today's service. Riley was awesome. I always enjoy the experience. Keep up the good work!
Timothy SAméliorez le service de retour pour éviter des frais supplémentaires.
Patrick RRiley and Danny are great to deal with. Solid. Down to earth good guys. They remember my name and banter with me too. Gotta like that. Great service. Excellent equipment. What more can you ask for?
Timothy SI really liked the 15 foot truck. It was perfect for my two bedroom apartment move. The folks at the Falls Service Center are excellent to deal with. It was a pleasant experience.
Timothy SFree coffee 🤠
Greg GThis location did not have a 12 foot tandem trailer which would have been better but we made do alright , just took an extra trip.
Tim RGreat location, employees were extremely welcoming, helpful and knowledgeable. Thank you all very much.
Dave YI picked it up with 1/4 of a tank, returned it with 1/4 of a tank and they gave me a fuel surcharge of over $70. When I called to question they were rude, claimed it had less than it did and told.me to take it uo with uhaul head office cause they weren't going to do anything. We use uhaul a fair amount bit won't be using them or recommending them anymore in the future.
Emma LI sure will have a super good recommend as you are friendly and helping for the best . Thanks for your good service.
marius lNothing. Rental was streamlined.
MARTIN MThe lock wouldn’t open for the key after we had the code and had to call someone to come help us because there was a trick to it. Awful check in procedure online .
Alex LI believe the service from this location needs no improvement!
Harvey BVehicle needed to be service mechanically in front end. Shakes severely when hitting bumps
ANDREW OExcellent customer service. Transaction was quick and easy. Would recommend to anyone,
Marcel BI have rented uhaul trailers for years and it this by far the best location yet, the staff are very courteous and professional, they have it prepared and handy for your arrive hook-it up for you, you don’t have to do nothing. Thanks for the great service,
Luc GI was charged a $60 deposit an I was suppose to get the money returned to me after I dropped off the uhaul.i never received my deposit back
Bridgette GSuper customer service!
MICHELE CI reserved for pickup in Edmundston but I had to go to another location to pickup the trailer.
daniel oI wish the fuel gauges were digital. It can be challenging to get the needle right where it should be when I bring the truck back. I love your service, friendliness, and suggestions on how to save money with my moves. Keep up the good work. You guys are awesome to deal with.
Timothy SJust keep up the good work!
Timothy SHave dealt with this team before and great to work with. Will be more than happy to work with them again in the future.
Angus MI paid for a dolly and didn't get it
Chloe BNothing I can think of it was excellent service
Al PI was disappointed I had to call back myself to find out that the trailer I wanted was not reserved from the original location When I had asked for it one month ahead of time. I had to change to a smaller version that is why I changed the pick up location for my convenience had great service from Grand Falls Ok tire & Glass thanks.
Lionel OEric (the owner) and his team made sure call good to go for my long trip.. Thanks a million Eric
MOUAIAD HReally good customer service you guys are hilarious :)
Mélanie DSuper service. Personnel super accueillant. Merci
Lyne BMy trailer wasn't there had to take a 6X12 but very happy with providing another one
Mario PNothing - was the smoothest UHaul experience we have had!
Vince SQuick/professional and Courteous
DAN LVery good service
Denis WCharged me extra day extra insurance plus late fee where truck was return following day at 1. When picked up only half tank of gas knowing I was going over 200km one way
lori gUhaul was full of mud on the passenger side of the dashboard. There was a muddy shoe print on the dashboard, and mud all over the door.
Chad DVery good service
dennis wWe were satisfy completely!
Chanel dHave the right equipment( 4 dozen of blanket and not just one )on hand and not assume client is ok with a 15' truck insted of a 20' one without talking to him directly. In luck the lady at the 1-800 number helped me and manage the situation very well.
Danny LOK tire in Grand Falls provided excellent customer service. Made a very pleasant experience for my first time using U-Haul.
isaac tIt was good
MATTIEU RERIC TEPPER super nice. Even met me on day off & helped hook up tow trailer. Went above & beyond to assure me of the reserved rental equip needed for our move from Canada to Florida.
Jayne HI am impressed with the folks at U-haul in Grand Falls. They are great to deal with. Eric and Kevin know how to treat the customer well. The equipment was clean, well maintained and served my needs well.
Timothy SI had some trouble with the web program. I could not get past the part where you type in the odometer reading and report on the fuel level. I took several pictures with my phone, uploaded them, but I got stuck in that page. I ended up quitting the application. Everything went perfectly with the equipment. I love dealing with Eric Tepper. He is a true gentleman. He treated me very well.
Timothy SThe owner of this location as well as the location in Edmunston saved our move! After the U-haul schedular messed up our reservations 3 times!!!! We would have been left without a way to pick up our U-box if it wasn’t for the owners of these 2 locations. We ended up having to paying way more than we were quoted and had to drive to another province to collect our U-box. But the owners of these locations worked together to make this disaster of a move better. We will never deal with U-hauls “service” Center ever again. I recommend calling the individual dealers locations instead if you want to have a smooth move.
Rose GThe Inside Was Dirty ~~ No Windshield Washer ~~ Quite Pituful Actually ~~ And Upgrading Me With A 26 Feet U Haul And The Very Day Prior To My Trip Insted Of 10 Feet ~~Not Impress~~ Took Me Off Guard ~~ Will Never Rent A U Haul Again.
Cindy CEric was wonderful to work with. The pick-up went smooth and quick. I would recommend this location to everyone I know.
Sharon HGreat clean place with super great people
MARTIN MMy employees found a pot grinder underneath the cup holder... nned i say more?
Maxim CI am very happy with Riley's customer service! He does a great job. There were no unpleasant surprises.
Timothy SErik and Riley always took care of me! Recommend them to everyone!
Cheryl WOK tire U-Haul center is a great place to fo business with. Friendly, knowledgeable and helpful staff. Bilingual service with clean facilities. Clean and well maintained equipment. Would highly recommend.
Marc VStaff very friendly great customer service
Gilles PI am quite impressed with Riley's customer service! I met Eric as well and he was very friendly and curteous too. Keep up the good work guys!
Timothy SEric was a great person to deal with. Very helpful and accommodating to a weekend pickup.
Stanley CGreat place
MARTIN MVery good service! thank you
Pierre-Luc BThe inside wasn't clean. The window was very dirty. I had to stop at a gas stop to wash the inside of the windshield as I couldn't see much with the sun hitting inside when I was driving. Was low on oil . All 4 tires had a different air pressure. 73 , 79 , 65 , 76 . It cause me more on fuel do to this . I rented uhaul before and never in this poor condition. Not very please with ok tire from grand falls nb.
Paul F