Customer Reviews for Olayas Motorsports

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Olayas Motorsports

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martin H. on

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Great customer service!!! The best service I have had in a long time!!

Eric W. on

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Customer did not leave a comment.

austin R. on

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NICK T. on

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nicholette B. on

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It was a surprise since we had others closer to us.

Bill K. on

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No improvements needed

brittany G. on

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jeffrey B. on

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ELIZABETH T. on

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I would tell everyone I knew that if the goal is to be treated like crap, then this is the best place to go. If you want better service, then go practically anywhere else. I got a trailer that had obviously been used by the guy that runs the shop. There were scratches on the trailer that I had to take pictures of and report to uhaul before I even left. The trailer had not been cleaned out. When I returned it, he wasn't willing to even try to help me get it off my car. Instead he stood there and waited until I had it off my car myself and almost in the street because I couldn't get it over the curb. He was willing to let it be in the street where it could get hit if a car came around the corner. And this was all before my trailer was checked in. Please revoke him from renting trailers. If he treated me like this, I am positive he has done it to others.

Jiovanno C. on

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Luke W. on

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the worker was very nice and helped out a lot.

george S. on

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Joshua L. on

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This uhaul dealer tried multiple times to charge us over double for the rental. I had to call uhaul help line and the rep walked him through how to do it right and even then he kept trying to charge us over 600 for a $280 rental. He then never said a word about severe damage to the roof which was allowing water into the cargo hold. All of our stuff got wet and ruined including about $2000 worth of mechanics power tools.

Richard B. on

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Customer did not leave a comment.

cresencio R. on

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when i made my reservation, i chose one location and they told me that i would get military discount. a day before i was to pick up the trailer, i received a call that my trailer would not be available at the requested location and that i would need to pick up at a different location. When i arrived at the alternate location, i was told that i would not be given military discount.

MARCELO G. on

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Kim G. on

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I did not receive the dollies or blankets that i requested. When I called they said I didn’t check them out and it wasn’t in my contract. When I dropped off they asked me where they were because it showed that I checked them out. I paid for something and never received it. Customer service was rude and told me they would call back with a solution and didn’t.

Luis C. on

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Owner was very reluctant to help

John D. on

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Customer did not leave a comment.

TAYLOR H. on

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Filthy inside and outside. Dirt and all over the inside of the U-Haul. The U-Haul has multiple issues while driving it. Will not be using U-Haul again.

blaine E. on

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MATHEW C. on

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Pepe was very helpful and friendly. Would definitely recommend this location

Logan B. on

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Mouse droppings on the trailer floor. Passenger side roof (corner) above "attic" leaks. Several of my boxes were soaked.

Charles R. on

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cathy K. on

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Getting to the trailer was a joke there was no mention of a deposit for using cash. I felt like I was bothering the employee. Your truck rental is way too high, at least give some free milage to local rental

David M. on

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It’s misleading when you charge 29.95 a day but you add on an environmental fee a safe trip fee (even though I bought the Safemove option?) And a moving tax. Not as bad as a phone bill but a little misleading. But it’s still a good price even with the 11 dollar add on.

Dorothy D. on

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It would nice to have a pick up location closer to our house.

Randall R. on

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Scott B. on

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mike M. on

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the left side ramp would not pull completely out and lock in place. Has a hard time getting the vehicle on the dolly..

Erin N. on

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Manager prepared the wrong truck, so the one I wanted wasn't available after hours when I wanted to pick it up. I had to wait until morning when the shop opened, putting me behind schedule.

TJ B. on

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Everything was ready to go. Helped load and unload when it was returned.

Isaac D. on

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Customer did not leave a comment.

WILLIAM P. on

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peter P. on

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DANIEL H. on

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Karli H. on

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To add to the problem with this lady who made the reservation, I never selected this location! The rental was returned somewhere else.

Dirk C. on

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Nice guy small location.

David B. on

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Customer did not leave a comment.

Aaron H. on

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Absolutely NOT. This location was disgusting. It was filthy. There were piles of bills, invoices, mail, etc. all over the counter. There were broken down cars, blocking many of the trailers, and car dollies. It was so unorganized that one of the car dollies had to be moved in order for me to get the car carrier out. Then, the owner tried to tell me the rate was going to change when I had already taken care of changing the location for drop off with the central reservation and was told there would be no change. I arrived 10 minutes before the specified reservation time, but by the time I left, it was 40 minutes after the reservation time. I will NEVER pick up or drop off any item from list location again.

Martha J. on

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Susan M. on

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HORRIBLE service!!! 3 people were waiting ahead of me whose reservations were 1 1/2 hours earlier!!!!

Kevin D. on

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Customer did not leave a comment.

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I scheduled 3 weeks in advance to have a truck ready for pick-up on a Saturday at 10am (it was written on the contract) after being sent to 2 different sites I was told my truck wouldn't be in until 5:00pm. I had to drive 2 hours to pick up the truck and get back home. I later found out that I was only given 12 blankets instead of the 24 ordered on my contract. We called customer service and told them the situation. They said they would take off the 12 blankets so I wouldn't be charged. I was charged for them anyway. We talked with someone that was supposed to be an assistant manager and he was very rude, told us we were at fault for trusting what was on the contract (concerning time of pick-up) and that we should have waited until we actually picked up the truck before making plans for having people come and help load the truck. We were on a tight time schedule as it was and if we had waited until 5:00pm we would've been loading well after midnight. Not all of our stuff would fit into the truck so at the last moment I had to rent a trailer as well, which I wouldn't have been able to do since the rental place would've been closed by the time I realized I would need extra room. Needless to say everyone we have talked with has heard our horror story and now know to never rent from U-haul. The sad part is many people we have talked to have had the same poor experience with your company.

Charles S. on

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David A. on

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Wonderful experience!

BRADLEY G. on

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Joseph E. on

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Dirty bad left tire hopping all the way to St George. Cab was dirty. Drivers seat leaned toward the right side. I had to put window washing fluid in the container

Aspen P. on

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Customer did not leave a comment.

john R. on

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Owner was great and efficient. Equipment needed attention, lube and servicing.

Timothy G. on

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Awful location. Cannot go in or out to drop off rental. The place is completely unorganized and cannot be navigated around.

brad K. on

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The drop off location was in a crowded lot of a mechanic shop. There was no apparent good place to leave the trailer and the U-Haul representative was not in the office when we arrived. We drove up and started to disconnect the trailer. The guy finally showed up 15 minutes later and said why are you unloading it here and wanted us to leave it on the street. He didn’t really help us at all. We had to figure out how to unhook the chains and the straps and move the ramps and back up the car on our own.

GEORGE C. on

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This location is not suitable for a U-Haul location and its equipment.

BENJAMIN O. on

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Diana D. on

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steven B. on

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Nicholas C. on

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Kurt F. on

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Place was old but the owner was very nice. Truck was dirty, but not filthy. Drove 18 miles and out 6 gallons in, either it really wasn't full, or it got 3 miles to the gallon. Overall, it was fine.

Juan G. on

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Customer did not leave a comment.

Camron B. on

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I was charged more than I should have been. I did not want the insurance but I had to wait for 30 minutes for the guy to figure out how to use the system and was late for my moving help. Was not happy about that.

Garrett G. on

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Jesse R. on

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Randy M. on

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Very easy access at this location.. Very Professional and fast.

Rebecca A. on

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juan G. on

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Matt J. on

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MATT J. on

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Ron H. on

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Owner's primary language is not English, difficulty in communicating. Trailer hitch sunk into soil and difficult to hook up, which I tried to do myself. Trailer old and rusty, safety isue?

RICHARD D. on

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TODD D. on

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MICHAEL T. on

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I couldnt get in the driveway because of all the snow. The property was not being maintained. No snow removable at all. it had not snowed for over 5 days

Jonathan F. on

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The owner was very nice and helpful.

linda J. on

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Service was great, personnel was friendly. Good customer service.

David W. on

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It took 40 minutes to do the paperwork!

Teri C. on

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Customer did not leave a comment.

WILLIAM S. on

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this transport had broken glass all over and the uhaul rep didn't lock it onto my reciever it came off my vehicle down the road

TERESA R. on

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Gordon S. on

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Douglas C. on

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Very friendly, and helped us hook up trailer. He even guided the car up the ramp for us.

Randy G. on

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A little more organization would be helpful. Otherwise the proprietor was great, friendly and easy to work with.

Luz M. on

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Check the engine oil. Check the interior in the back of the truck.

KENT N. on

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They were great to work with?

Tammy L. on

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Customer did not leave a comment.

benjamin L. on

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Great service

Paul S. on

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Do not let customers drive away with unmaintained vehicles ie: check engine light on, and please notice all damage to vehicles so customer is not put on the spot for damage done by previous customers

boyd P. on

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great driving 20 foot truck and handled very well for long drive.

DANIEL L. on

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Annette T. on

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Pepe was awesome! He took very good care of me. I will rent from him again in the future and recommend my friends and family. Thank you Pepe!

holly J. on

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Customer did not leave a comment.

Shaun B. on

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The office was closed so I cannot comment to the inside. The outside, however, looked like a junkyard where old cars go to die. Snow was not removed, outside of the building looked run down.

CHRISTIAN L. on

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MARK K. on

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Steven C. on

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Jeffery G. on

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It is an auto repair shop. Expect that.

ROGER S. on

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CONNIE W. on

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The owner of the shop was very unfriendly tried to overcharge me also tried to charge me for Sunday even though he was closed was not there when I arrived to pick up the ihaul he was late I made an appointment to pick it up at 8:30 a.m. and he asked me why I was there so early that I wasn't supposed to be there til noon Called me and told me I needed to come down and make my payment that it wouldn't go through the credit card however when I got there the computer shows that the payment was already taken out by you all this man was very stupid didn't know how to run this business didn't know what to do it was very inconvenient you was very rude will never go there again

DENNIS B. on

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He was very friendly and provided new equipment. Will recommend him to all. Dennis

TERRY S. on

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I was impressed with my service in the rental of this U-Haul. I was treated great and as the person walked me out to the truck he said, "Now you take good care of my truck". This showed to me that he cared about his business and the trucks he rented out. Great job.

KERRY N. on

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Require to back trailer 100ft to drop it off.

ALAN Q. on

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Customer did not leave a comment.