Customer did not leave a comment.Alex W.
Customer Reviews for Olayas Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the most unfriendly U-haul place I have ever been to. Would never recommend in a million years.Vu T.
Olayas was very good. We got notice a few days prior to pickup that our reservation was cancelled 20 minutes from our house. The reservation was automatically booked to here...which was an hour drive each way. Not olayas fault but frustrating nonethelessMason W.
Nothingâ€¦Pepe was the best! He oriented us around the trailer, gave us driving tips and inspected the trailer thoroughly. Our moving experience was event-free and enjoyable. Thank you !!Jerry K.
Absolutely nothing to improve. Customer service is amazing and I will absolutely use them again.Sara D.
Fix the U-Haul app.Stephen B.
Brakes were sticking all the time would not releasejerry A.
Fantastic experience! Will definitely rent here again.Dan H.
Couldn't split the cost on to 2 credit cards. Had to bring me my dolly that I rented cause he forgot to put it in the truck before leavingdrew S.
Customer did not leave a comment.Marie E.
They are fabulous here.DESIREE A.
Customer did not leave a comment.JESSICA E.
Customer did not leave a comment.sergio P.
Super friendly and very helpfulTrevor V.
Customer did not leave a comment.Rylie D.
Customer did not leave a comment.farzin D.
Customer did not leave a comment.Bonny M.
Customer did not leave a comment.michael Z.
Very flexible and so friendlyregan M.
The owner was very nice and helpful! The place was a little difficult to get into but wasn't prohibitive. He gave me a larger truck than I requested due to no inventory of the one I wanted but was still charged for the smaller truck.Merrilyn M.
Customer did not leave a comment.Russell S.
Customer did not leave a comment.adam S.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.john P.
Customer did not leave a comment.Karen P.
Customer did not leave a comment.Alan R.
Difficult to find but convenientEric Z.
Customer did not leave a comment.Elden S.
Pepe was amazing and made sure everything was perfect and ready to go.Aaron C.
Customer did not leave a comment.Amy H.
Business was over 30 minutes late opening and delayed me picking up rental truck from the time I had scheduled the previous day with the business.brad L.
Customer did not leave a comment.Chase D.
Customer did not leave a comment.Myrle H.
Customer did not leave a comment.CHRISTIAN J.
Customer did not leave a comment.Sheryl B.
I moved to the other side of the country and couldn't be happier. The truck did great and I was able to arrive safely without any issues with the equipment. I highly recommend getting movers to help and it was awesome being able to work with U haul and local moving companies.Sarah M.
Customer did not leave a comment.Terrell A.
Trailer towed terribly... swayed side to side for 1500 miles and wore out my back tires. Never again and will spread the word on that!Jerry S.
I think it was fast and convenient, it was everything I needed.Nancy K.
Customer did not leave a comment.Stuart D.
Customer did not leave a comment.enrique S.
Customer did not leave a comment.Brady D.
When I picked up the truck, it was missing the furniture dolly that I ordered. The auto repair shop was closed. I had to add miles to my bill by driving to the uhaul center in Clearfield and pick up a furniture dolly.Malachi K.
Customer did not leave a comment.JoLene B.
I had a great experience here, I recently rented a budget truck which was a nightmare! Thank you for having well maintained great equipment.troy T.
Lied to me about the price. Ended up being charged $32 extra dollars on top of the original price! Never using Uhaul again.landon C.
Very picky about gas level. Says it's â€œthe systemsâ€ fault. Overall U-Haul did a poor job about mileage. Only gave me enough miles to drive from the pick up location to the drop off location. I felt knit picked. I finally told the drop off location attendant â€œwhatever you go to do,â€ I just want to go. This has been a bad experience with U-Haul. When I moved from Vegas to Salt Lake City 3 months ago, I used Budget truck. No knit picking. A very pleasant experience with Budget.Eric F.
I waited nearly an hour due to the U-Haul system being messed up. Owner was on the phone with support, asked for my drivers license number 4 times, my credit card info (which I already entered when I reserved the trailer) 2-3 times. A total waste of time. Ladies also started smoking inside the office area where I was, which is quite against the law. I should have just rented a trailer from Home Depot instead.Alex L.
Customer did not leave a comment.Michael S.
Pepe was great, got my truck ready and even help adjust the bill since I returned it earlier than expected. Great service!Alejandro B.
Customer did not leave a comment.Harvey S.
Customer did not leave a comment.Russell N.
This was a great place to rent a U-Haul, and if I ever need a local area again to rent a U-Haul, I would definitely rent from here again!Shae H.
Great customer service.shaine M.
Fantastic experience.Carlyle R.
He was slow and thorough on the check-in. He did his job recording the damage done by someone else.Sean Z.
I'm so glad i found this location. The one at 1596 N Hill Field Rd, Layton, UT 84041 is closer and was supposed to be open. But the place was dark and locked up at 1000 am on Friday?? This place was great! Very personable owner with excellent customer service. Even though it was further, I will use this location from now on!Andrew H.
Great customer service!!! The best service I have had in a long time!!martin H.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.austin R.
Customer did not leave a comment.NICK T.
It was a surprise since we had others closer to us.nicholette B.
No improvements neededBill K.
Customer did not leave a comment.brittany G.
Customer did not leave a comment.jeffrey B.
I would tell everyone I knew that if the goal is to be treated like crap, then this is the best place to go. If you want better service, then go practically anywhere else. I got a trailer that had obviously been used by the guy that runs the shop. There were scratches on the trailer that I had to take pictures of and report to uhaul before I even left. The trailer had not been cleaned out. When I returned it, he wasn't willing to even try to help me get it off my car. Instead he stood there and waited until I had it off my car myself and almost in the street because I couldn't get it over the curb. He was willing to let it be in the street where it could get hit if a car came around the corner. And this was all before my trailer was checked in. Please revoke him from renting trailers. If he treated me like this, I am positive he has done it to others.ELIZABETH T.
Customer did not leave a comment.Jiovanno C.
the worker was very nice and helped out a lot.Luke W.
Customer did not leave a comment.george S.
This uhaul dealer tried multiple times to charge us over double for the rental. I had to call uhaul help line and the rep walked him through how to do it right and even then he kept trying to charge us over 600 for a $280 rental. He then never said a word about severe damage to the roof which was allowing water into the cargo hold. All of our stuff got wet and ruined including about $2000 worth of mechanics power tools.Joshua L.
Customer did not leave a comment.Richard B.
when i made my reservation, i chose one location and they told me that i would get military discount. a day before i was to pick up the trailer, i received a call that my trailer would not be available at the requested location and that i would need to pick up at a different location. When i arrived at the alternate location, i was told that i would not be given military discount.cresencio R.
Customer did not leave a comment.MARCELO G.
I did not receive the dollies or blankets that i requested. When I called they said I didn't check them out and it wasn't in my contract. When I dropped off they asked me where they were because it showed that I checked them out. I paid for something and never received it. Customer service was rude and told me they would call back with a solution and didn't.Kim G.
Owner was very reluctant to helpLuis C.
Customer did not leave a comment.John D.
Filthy inside and outside. Dirt and all over the inside of the U-Haul. The U-Haul has multiple issues while driving it. Will not be using U-Haul again.TAYLOR H.
Customer did not leave a comment.blaine E.
Pepe was very helpful and friendly. Would definitely recommend this locationMATHEW C.
Mouse droppings on the trailer floor. Passenger side roof (corner) above "attic" leaks. Several of my boxes were soaked.Logan B.
Customer did not leave a comment.Charles R.
Getting to the trailer was a joke there was no mention of a deposit for using cash. I felt like I was bothering the employee. Your truck rental is way too high, at least give some free milage to local rentalcathy K.
It's misleading when you charge 29.95 a day but you add on an environmental fee a safe trip fee (even though I bought the Safemove option?) And a moving tax. Not as bad as a phone bill but a little misleading. But it's still a good price even with the 11 dollar add on.David M.
It would nice to have a pick up location closer to our house.Dorothy D.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.Scott B.
the left side ramp would not pull completely out and lock in place. Has a hard time getting the vehicle on the dolly..mike M.
Manager prepared the wrong truck, so the one I wanted wasn't available after hours when I wanted to pick it up. I had to wait until morning when the shop opened, putting me behind schedule.Erin N.
Everything was ready to go. Helped load and unload when it was returned.TJ B.
Customer did not leave a comment.Isaac D.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.peter P.
Customer did not leave a comment.DANIEL H.
To add to the problem with this lady who made the reservation, I never selected this location! The rental was returned somewhere else.Karli H.
Nice guy small location.Dirk C.
Customer did not leave a comment.David B.
Absolutely NOT. This location was disgusting. It was filthy. There were piles of bills, invoices, mail, etc. all over the counter. There were broken down cars, blocking many of the trailers, and car dollies. It was so unorganized that one of the car dollies had to be moved in order for me to get the car carrier out. Then, the owner tried to tell me the rate was going to change when I had already taken care of changing the location for drop off with the central reservation and was told there would be no change. I arrived 10 minutes before the specified reservation time, but by the time I left, it was 40 minutes after the reservation time. I will NEVER pick up or drop off any item from list location again.Aaron H.
Customer did not leave a comment.Martha J.
HORRIBLE service!!! 3 people were waiting ahead of me whose reservations were 1 1/2 hours earlier!!!!Susan M.
Customer did not leave a comment.Kevin D.