Customer Reviews for Old Bob's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Bob's

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Carey H. on

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Superior service. Very friendly.

katherine t. on

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Superior service by the owner/manager. Very efficient.

Dan D. on

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This location was not the location we reserved. We reserved the Brownsburg location, pick up time, and truck size with a deposit, SEVERAL days in advance. WE called to confirm the day before and were informed that not only would we have to travel south several miles to pick up the truck, but then travel those same miles back to load it. A call to corporate for compensation fell on deaf ears because Avon opened an hour later and we had our movers scheduled for 11 am. We were en route to our location and got a call to see if we were almost done! It was 9am! While offloading, and still within our rental time, we got TWO more calls. They said someone was waiting on the truck. We informed them that THEY were delaying us each time they called. The truck was returned on time and with proper fuel. Only after turning the truck in, did we see on the back side of the green sheet in the brochure - which could only be read after removing the sheet from the brochure, it said "customer agrees to accept any possible water damage due to missing edge trim on top of truck" It was never pointed out, nor was it initialled by me to agree. That was extremely deceitful on Uhaul's part. Thank God it did not rain.We have used Uhaul more times than I can count and this was the worse experience. Why reserve a truck with my credit card, if you can't guarantee the confirmation?? It was no different than the old days, when you just showed up and got a truck.

william s. on

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Denny S. on

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TIM C. on

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Tillman R. on

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PAT R. on

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The truck could use some engine work. Perhaps it is ready for a tune up. Old Bob's is a great place to rent from. Convenient and accommodating.

jeff m. on

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The clerk helping me was not pleasant. After I called the corporate he did come assist. The corporate did accommodate the order and got me into the correct size unit

Heather A. on

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Na

Ethan S. on

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Brief the employees on the correct procedure. This moron rented out a truck to someone else under my name. When I showed up to pick up my reservation, he claimed I had already come to pick it up. When I asked how this was possible, he said he took this other person’s ID and added them as a driver to my order. This resulted in me being on hold with customer service for 25 minutes before the representative Geneva very kindly let me know she would take my name off of the order so that I could avoid being held responsible for this other person using the truck. Geneva was great. The idiot that rented out my reservation to a completely different person shouldn’t be allowed to run those transactions.

Casey H. on

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The pick-up location staff was the only positive part of the rental experience with uhaul.

James A. on

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Shirley S. on

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Attendant didn't explain gas tank being 1/2 full or size of tank. I filled it completely and it still was over 3/4 full at my turn-in destination. Attendant didn't provide "star stickers" to mark dents, etc. and cab door inside had paint drops on it. Truck had rough shift at about 40mph. Attendant was pleasant and the truck got us there.

Danjay F. on

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Great store to browse after you finish the paperwork!

David W. on

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Customer rep was friendly and knowledgeable. Provided all the information I needed. Assisted every step of the way. Was a pleasant experience when picking up and returning. I would not hesitate to use that location again.

Aaron P. on

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Darcy W. on

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Norman M. on

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Moriah J. on

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The guy inside was rude. The vehicles ac also want working.

Dustin C. on

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Robert C. on

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Eric L. on

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Fadzai C. on

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Jacob W. on

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JAY D. on

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Online checkout process went very smoothly.

Edmund P. on

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Mike C. on

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David B. on

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Jeffrey B. on

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