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tracy c
Customer Reviews for Old Colorado City Surplus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $104.00 Dollars for a thirty dollar rental.
cameron bPlease make sure you address the issue of the leaking in the trailer. You guys are lucky that my wooden furniture was packed on the other side of the trailer that did not leak.
CarolAnn SMaintain the equipment for safety
CHANYANG PThe equipment could be properly inspected prior to pick up. The driver side tire was nearly bald not safe for cross country moving.
Jose PThey never signed in my return. I had to call uhaul to tell them I dropped the trailer off after I was sent emails stating I was overdue, 4 days later. It takes over 30 minutes to get a answer from uhaul!
JAMES WTim was very professional and helpful so just continue what you are doing.
Ralph MNone
Norma WVery easy drop off at parking lot location. Polite and prompt service to close contract.
Kathleen KVery difficult to find a trailer near my starting point. Your prices are not clear and ultimately very high.
Mark LSee above
PAULA TI returned the trailer to an empty parking lot - no one there except the homeless people sleeping under/behind a box trailer. “They told me that no one was here and they were closed. I was somewhat undecided what to do - just leave the trailer there? After pondering a bit , I called the number on the contract. They told me someone was coming. They came and ran the homeless people off. We finished the paperwork and then informed me I was late in returning the rental and was imposed a late fee. Obviously not what I expected. They told me they had nothing to do with this and to call U-Haul. I had rented the trailer to close out my business- due to Covid repercussions. During my trip the back tire blew out. We were stuck for about an hour off the road. The service recovery was excellent. Made for a long trip but thankfully uneventful. If you were to ask me about U-Haul performance, I would grade you well, however, I waited over an hour to get my trailer at the pickup (understaffed and busy), then had a flat, then dealt with the return experience- then to be told I was penalized for being an hour late. Maybe you should reverse my $26 late fee?? Thanks for asking!.
michael lGreat location. Awesome service. Professional. Quick and was able to adapt to the U-haul links not working and still get me on the road in a timely manner. Much appreciated. Also, the drop off process was easy and well lit/safe for a late night drop. Thank you!
WILLIAM NThe person checking me in for my reservation was rude and had an extremely confrontational attitude when checking out the truck. I'm a paying customer and won't recommend anyone else pay to be treated like that.
CORRIE DOpen a bit earlier. Waiting until 9 am to open made a delayed moving morning.
emily pTail lights did not work. I did not realize til halfway thru the trip brake and turn signals worked. Got a verbal warning from highway patrol. Would like a partial refund. Was traveling at night so really needed taillights
patrica GIn a weird location, but the man working there was very kind and helpful.
Lyric DLocation for pickup changed after i drove 1200 miles so then i got to drive all over to find new location after showing up where it was originally suppose to be located. Not good in a location I’ve never been and in a hurry. Yet no discounts were offered or anything said...
Christopher MWasn't told about fees or any info when I called. Said it would all be taken care of. Ended up paying $75 that we shouldn't have.
Bryan DMy experience with this location was great. I had to extend the truck for one day which required me to communicate with the corporate customer service . That has been a nightmare. A $51.55 hold was placed on my card on March 9th and nobody wants to help me get the money freed up. The bank points their finger at U-Haul and vise versa. When I asked the U-Haul rep to stop speaking to me in a demeaning manner, she only got louder. When I asked to speak with a manager, she simply ended the call. I would deal with local businesses like this one w/o the toll free customer service, as my experiences were rude encounters with zero solutions.
Daniel JIt was easy to do and the staff was very helpful.
Thomas PThe only problem I experienced was with the software to transfer ID from phone to PC. Uhaul needs to debug this program.
Jeremy SI was given wrong price when renting the trailer at this location! When asked what location I should return it to he said just look on the web site.
simon eQuick and efficient!
Steven SCustomer service was horrible. And I was overcharged.
Tammy BVery easy return and very helpful staff to quickly process our return and get us on our way.
Steven SProcess was super easy and efficient.
Amanda LEasy drop off experience.
DAVID CGreat service
rege hDirections very confusing, especially for returning in the dark, took us about an hour to locate where to park the U-Haul and return the key, recommend pictures because it’s not as obvious as the store we picked our U-Haul up from
Ryan MA smaller supply of rental equipment but they had the piece I needed to transport my car. Great service, the owners were friendly, courteous and worked with me on return times.
CONRAD KWe were sent to a secondary location for the equipment. The service person was not as familiar with the equipment and it took a little longer.
Caryl MProvide the truck ordered instead of something smaller
Joe WIt was very disappointing to not be at a real Uhaul place as this location could not help with the hitch, electrical plug and did not have any moving supplies. I made my reservation 2 weeks in advance to be at the Nevada location and that request was not honored. Frustrating!!
Bobbi KManger was very nice. He allowed me the option of cleaning up the vehicle cabin myself, instead of charging me a clean-out fee. I appreciate that. the location is a bit unusual the way it is set up. The signage on the north side of the street is good. however the lot on the south side of the street has very little markings and no u-haul equipment. So my suggestion would be a lighted sign on the south side.
john hEverything was awesome, no improvement needed
Bev LEfficient drop off completed in under 5 minutes.
David FManager was friendly, professional and knowledgeable. Parking lot is convenient and service was quick. I will definitely use this location in the future now that I have moved to Colorado.
ROBERT BVery helpful once we realized where it was - google maps had it at the surplus store instead of across the street.
steffen rVery helpful, explained the operation of the dolly in detail
Glen GGive renter more accurate estimate of mpg...
william kOld man took almost 30 min to get me on the road. He apparently did not know how to scan my ID, and did not have the dolly in the truck. The truck only had 1/4 tank, which was an inconvenience.
David LGreat customer service. The gentlemen that helped me were really great! Recommend this location if you need a rental.
Lisa KThere was no room to drop of equipment due to the general public parking poorly in an already tight parking lot. After 45 minutes or so, I was able to drop the trailer in an acceptable spot, but only with great difficulty.
Max PUhaul has consistently provided great customer service to me when I used them 4 times in one year.
rick lDrop off using online system worked well. Key drop location was readily identifiable.
MIKE DVery good to work with these folks
bill bI got a text after my rental directing me to turn the truck into another location. As my car was at the location I rented from that was not possible. On local moves, people may not be able to turn in elsewhere.
bill bThe truck ran poorly and barely made it to North Carolina room Colorado. The power steering went out and the truck constantly misfired and backfired. It also got well below the advertised gas mileage. This truck should not have been rented out for a long distant rental. I have made a request for a reimbursement and filed a complaint, but no one has gotten back to me. I will be posting negative comments on social media in the near future is not contacted.
Sharon GExcellent service, really helped my move
bill bStore personnel were very helpful and friendly.
jim c