I had ordered the truck for Hemet Ca but had to pick it up in Lake Elsinore Ca - at a Smoke and Vape shop no less... The store, with all of it's hookahs and paraphernalias, attracted very seedy customers - which poured in as soon as the store opened thereby distracting the rep checking us in. I tried to check in on-line but it wouldn't accept my phone# and I have no alternate. I would have rented from Budget, as they're much less than Uhaul, but their location was 25 miles away so I paid ore and chose the Uhaul location in Hemet, Ca. I am very displeased with this whole experience and won't be renting from Uhaul ever again.Diane M.
Old Glory Smoke & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Torrey was awesomeWoodrow C.
I got over charged so no I wouldn't recommend this place at allMaria V.
Customer did not leave a comment.Alfredo L.
At pickup location they did not have a drop off location for me and said i would have to call to find out where to drop off.David B.
Customer did not leave a comment.Irene P.
Excellent customer service! Thank you.EDWARD B.
Had the truck an extra day. The check engine light came on. I called and they sent some lames to check it. Long story short, l get a bill for $1000 plus. Use someone other than uhaul. F themJason L.
System was downEmmual C.
Better visibility of uhaul store. Maybe a sign or somethingDavid B.
The gal helping me was awesome but she kept getting interrupted by other customers. Seems they are more important than the uhaul ones. The guy that, I assume, was the owner kept interrupting too. Glad I never have to go there again.Matthew H.
Customer did not leave a comment.robert P.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Lloyd C.
Make sure the check out process is accurateDanielle M.
Customer did not leave a comment.PHILLIP S.
Customer did not leave a comment.Blair I.
Great staff, easy pick up and drop off, went above and beyond!Scott T.
Customer did not leave a comment.Brent K.
Gabby was absolutely awesome! Best customer service ever!Elaine M.
Ray you always make my uhaul experience great ... Best place around ....Shane F.
Customer did not leave a comment.lynn A.
Customer did not leave a comment.Douglas W.
Let each person know that rents about the additional insurance that you have to pay forANTOINE S.
Desiree was outstanding! I inadvertently entered my rental request twice. I called her. She removed one reservation for me. She explained that the U-Haul location was a Smoke Shop and also explained exactly where they were located. Upon arrival, she was efficient and very pleasant. The truck looked brand new! She did a checklist on the truck to make sure everything was in proper order; lights, fuel level, lack of damage, etc. A wonderful experience!William B.
Customer did not leave a comment.robert S.
I could not find the location it's inside a smoke shopHoracio R.
Customer did not leave a comment.Charbel A.
First it was a smoke shop and they did not have any signs that said Uhaul anywhere. Second the guy tried to charge me $60.00 for going over 2 miles on my mileage ( ONLY .40 CENTS PER MILE) then he tried to say it was the mileage and other misc. charges +tax from Uhaul.Danielle N.
Customer did not leave a comment.Ron C.
Customer did not leave a comment.Angelica F.
Customer did not leave a comment.nick B.
Nice people. Polite and professional.BRUCE W.
Customer did not leave a comment.amy W.
Customer did not leave a comment.ed S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.ROSEMARY L.
Customer did not leave a comment.David Q.
I was charged an extra day I called the location before it was time to turn in my truck and told them I would be about an hour late I asked her how much would that cost me and if it was going to cost me a whole nother day then I might as well keep the truck a whole nother day The young lady says no problem it won't charge you another day I'll just put you here to turn it in at 7, I told her thank you I turned the truck in at 6:45 when we got finished with the paperwork my truck cost me $59 it went from $29 to $59 To make matters worse I only went around the corner twice from the storage and it charged me 50 miles SMH They have an old saying you can be nice but don't be stupid I appreciate the courteous service but I don't appreciate the hassle and the extra charge the business owner I have nothing against him he's a businessman very courteous but the location is a bit odd hard to find in a smokeshop and they should have stuck to their word that they gave me.Diana C.
The young person who scheduled our pick up was not there, and the owner of Old Glory Smoke & Vape helped us out, but was totally unaware of any truck rental reservation,Ray helped us out.DAVID R.
Customer did not leave a comment.Teri M.
The computer was very slow to load & give me my receiptTrini C.
Got there and was the WRONG size. So I didn't get truck from them. But yet they still took money out my account twice. They credit me back and then took the funds out again. They also do not allow you to walk around the truck with them, they want you to sign and drive off with out checking truck. Do not get a truck from this place. They are busy and don't do everything by the book to get you out, that's not good for the customers. Very bad service. I have been using Uhaul for 30 years and this is the first time I've ever had this issue.Erika F.
Nothing, everything was great!barbra E.
Customer did not leave a comment.Genaro D.
Customer did not leave a comment.Gerald N.
Customer did not leave a comment.kristen N.
Customer did not leave a comment.ASHLEY J.
Location was horrible. I couldn't find it, so I had to drive around a few times before finding it, that itself caused me to pay an extra fee because I went over my miles. The girls were nice, but they had no clue on what they were doing. I probably was there for about an hour, just to get paperwork cleared. I would never recommend this location and would have 2nd thoughts on going to an "authorized dealer"Daniel G.
Make sure the establishment is open and running before you go to pick up your rental. Also establish the miles you will travel so you have the best idea.Danny M.
Very wonderful and nice! Thank you so much!tiffany R.
Thank you very much! I really appreciate the help and advice on my dealings with this business. I wish them nothing but the best. Glad to have met such great and God fearing people. God bless and keep doing what God has given ya'll! Thanks again.Marcus A.
The girl that helped me there was curtious and helpful and she helped me file a report on damages to truck great place overallRaul R.
Gary, who is the UHaul Rep. was extremely Helpful, knowledgeable, & Informative.mike M.
Priscilla was excellent and professional throughout the entire experience. Very friendly and knowledgable about the products. I was recommended to this U-Haul location by another U-haul location (due to Priscilla's location being the closest one with the item I needed) and I couldn't be happier that I went to Old Glory Smoke and Vape Shop U-Haul (even though I was quite skeptical at first) I would highly recommend this location to anyone within that vicinity. Priscilla's customer service is award-winning tier in my opinionJonathan A.
Customer did not leave a comment.Esther V.