Customer Reviews for Oliver's Ultimate Portable Buildings
(U-Haul Neighborhood Dealer)

93 reviews

1445 Hwy 96 S   Lumberton, TX 77657

(409) 227-1872

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 227-1872

1445 Hwy 96 S
Lumberton, TX 77657

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Great staff !!!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

BRODY B. 
Rating:
4.0

Not sure why i was directed to pick up the trailer from this facility vs the UHaul store 3 miles away which had trailers lined up outside. Also the address needs to be updated as it currently shows they are across the street (took me a while to find the place).

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Nickie W. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Returning of my rental truck was easy enough, they could improve on communicating with customer. The only answer I could get from the ring doorbell after I was told to put the key in the drop box , was “you're good “ for any questions I had about the return on inspection of vehicle, counting the furniture pads and dolly. I ask if to be sure I wouldn't be charged for anymore money on my credit card because I wasn't sure at this point and was told “you're good “ again so I said ok and left. I called U Haul afterward to inform them I had dropped off the truck.

roland C. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN JC H. 
Rating:
4.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Fast, convenient, and friendly service.

Billy G. 
Rating:
3.0

Add more visible signage.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

The Oliver's are very professional and nice to their customers.

Deborah S. 
Rating:
5.0

Enjoy doing business with Oliver's.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

you have to make a uturn to get to this place and i missed their driveway so i had to make 2 more uturns to get in there

LORRI B. 
Rating:
5.0

Customer did not leave a comment.

Janice L. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Always very friendly and helpful!

Deborah S. 
Rating:
5.0

Tonya is great to deal with.

Deborah S. 
Rating:
1.0

When I picked up the haul the gas gauge showed 3/4 tank so when I returned it I brough5 it back with 3/4 tank. I picked up the truck around 5:30 and returned it at 8:30. When I dropped it off she came outside in her pajamas wanting to know what I was doing! I said lady I rented that truck a couple hours ago you don't remember? Then this dirty looking guy with a long pony tail said I hope you didn't lock it because it won't unlock with the key! What if I had gone into a restaurant and locked the door? Don't rent haul in lumberton texas is all I gotta say after putting the gas gauge exactly where it was when I bought it they charged my credit card 32.00$! The office was dirty and the owner seemed like she was on drugs! I'm disputing the charge lol, live and learn don't use this place.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Katryn S. 
Rating:
5.0

This location was helpful to what I needed and customer service was top notch.

ARTHUR R. 
Rating:
5.0

Office personnel were wonderful. It was an extremely emotional day & the folks were very encouraging. Would definitely recommend.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Larger U-Haul sign.

Lewis C. 
Rating:
5.0

Customer did not leave a comment.

LCWL D. 
Rating:
5.0

No improvement necessary.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

LCWL D. 
Rating:
5.0

Customer did not leave a comment.

Victoria Z. 
Rating:
5.0

Well we got sent on a wild goose chase for a truck. This location took care of us the best way they could. Very disappointed in the U-Haul company. I was supposed to have a truck in Livingston, TX which was already a hour drive one way to a truck I had reserved. WAS NOT there. Talked with U-Haul on the phone an then guaranteed us a truck that this location in Lumberton, which U-Haul told us they had spoke with someone at this location and that a truck was reserved for us. Get to this location and the people had no clue what we were talking about. Which was a hour drive from Livingston, TX to get to this location. Luckily they did have an extra truck so had to go they the whole process of renting the truck AGAIN. Then had another hour drive to get to our house to start loading! I contacted U-Haul again to verify that we got our extra 80 miles for our troubles, which the U-Haul rep we talked to in Livingston said we would get (great customer service), the lady stated she was a manager and was VERY rude and could only give us our 40. WILL NEVER RENT AGAIN NOR REFER. This was a terrible experience to go thru.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Shonn M. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

LCWL D. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The large trucks really should come with a lift gate.

Clinton W. 
Rating:
5.0

Oliver's Ultimate Home Storage was wonderful to rent from!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
1.0

Couldnt find it from the main road. Small office where employee worked and she smoked in there. I almost couldnt go inside. Did not want to smell like smoke. She was nice, professional, and courteous though

Sean S. 
Rating:
1.0

Customer did not leave a comment.

BROOKE N. 
Rating:
3.0

Make sure the trailer is clean before renting it out

Valree C. 
Rating:
5.0

Customer did not leave a comment.

Tyler N. 
Rating:
3.0

Well the drop off was at a carport/ building manufacturing site not a real uhaul site. I went to the place were my print out told me to go. Apparently during the night they sent me an email saying to go to a different out of the way drop off that I didn't know till I got to the drop off they originally sent me to. I wasn't driving an extra 30 min after they wouldn't help me on the pricing issue from the beginning. Although the trailer I rented worked perfectly. Thanks

Darval M. 
Rating:
4.0

I reserved a tow trailer at the Kountze location. They did not have one. I had to go to a different town to get one. Your reserve system did not work.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

alexander F. 
Rating:
5.0

Great customer service. Seemed like the only person who had their stuff together with U-Haul

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

The owner was friendly, but I had to connect the trailer by myself because her husband was sick.

Charles H. 
Rating:
5.0

Made my move much easier, would definitely recommend or reuse.

JARED B. 
Rating:
5.0

Best Service I've ever received dealing with a U-Haul dealer.. Very knowledgeable!!! Highly recommended!!

Kenny B. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Before I went to this location to speak with the Lumberton location, your service was pathetic. I was on the phone for 53min and the confusion and customer service was HORRIBILE..... You better be glad that the Oliver's location was helpful and nice.... Better tell them thank you for saving a customer. Shawn Woods 936-674-9566

Shawn W. 
Rating:
1.0

I requested Kountze TX to be my PREFERRED pick up location and my husband was sent out of his way to Lumberton. The trailer was dirty inside and none of the equipment that I reserved was there. I had to get on the phone and call several numbers to get in touch with the regional manager to fix my bill and get credit for the equipment we didn't receive. I'm not pleased with the service

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Curt M. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
2.0

I rented a 5x6 trailer for 18.95 a day. She tried to initially charge me $40 and some change. I question the charges and she stated that she must have made a mistake. She recalculate and the charges came to $20 plus some change. Watching my credit card for bogus charges. No one there to hook up the trailer. We had to do it. Last time renting from that location. Had to drive to the other uhaul store to purchase a trailer ball. Non on site at this location.

sandra R. 
Rating:
3.0

My reservation was at 1501 N 7th in Beaumont. They had just been bought out, so they sent me to the Milam location in Beaumont. They looked it up and said my reservation had been changed to Main St in Lumberton. They did have my trailer, so it only took an extra 25 miles and about an hour to finally get my trailer.

John L. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

ricky P. 
Rating:
3.0

Unit was reserved and ment to be picked in Beaumont Texas had to frive to Lumberton to get it. When we arrived it took 45 minutes to get help. They where short staffed. But very very friendly

Blake M. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Very nice and friendly staff.

Timothy R. 
Rating:
3.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
4.0

I would like to thank them for helping us. We were living in Orange, Tx at the time and they were understanding & very helpful about locating exactly what we needed in a rush. You see, we were evacuating due to the flooding in the area, and were on a short time table. Also, would like to thank the company for working with us on the extra mileage & time due to the bypassing of interstate 10 that was closed down. By far, the best service I have encountered, exceptional!

Mary M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
3.0

Renters weren't aware of chipped windshield until we walked out to rent the truck.

Thompson E. 
Rating:
3.0

Customer did not leave a comment.

Gordon H. 
Rating:
3.0

Customer did not leave a comment.

RANDAL F. 
Rating:
3.0

Personnel were VERY pleasant to deal with, and EXTREMELY helpful. Inside of cab was dirty. Fuel reading was almost 1/4 tank below what the paperwork said. Requested 12 blankets, only received 6.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

The customer service rep, Candice, was very helpful and professional.

JAMES R. 
Rating:
3.0

My experience with the General Manager at your location on east Tex highway in Beaumont was horrible. His people skills were the worst I have see from a manager. I asked him to call his corporate office about a question regarding insurance and he refused. He told me to make the call and I did and it got worst. So I left that location and went to the Lumberton location dealer and was provided good service. I question if I use your company in the future.

DON M. 
Rating:
5.0

Staff was very helpful, friendly, and accommodating.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
1.0

Got charged for extra day when I actually returned trailer a day early. Trailer was supposed to be ready to go by 12 pm and I didn't get to leave till almost 1pm. I highly doubt I will ever use u haul again. Would rather pay more to use someone else for better service.

THOMAS P. 
Rating:
4.0

Customer did not leave a comment.

carolyn K. 
Rating:
4.0

Customer did not leave a comment.

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
4.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

They made it very easy for me to rent the trailer. I called them 5 days in advance and they had everything ready for me. Very good experience.

Jeffery S. 
Rating:
1.0

Check the truck out so it will not be so hard to start up every time and make sure the head lights are working properly. Could hardly see at night.The fuel tank should be full instead of only a 1/4 of tank

ROBBIN G. 
Rating:
3.0

I was made drive further to drop trailer off at a location other than the one I had indicated - I was told I would be charged additional fees if I did not drive further to the above location. Quite annoying and very unnecessary - not good customer service - especially after a day of packing and moving. This location was nice - I should not have been made to rehook the trailer and drive further to drop off here.

dane W. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
No reviews have been submitted for this location.

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