Customer Reviews for One Cup At A Time LLC
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

Make mobile check in easier; the UHAUL website wasn’t recognizing my location so I had to wait 30 minutes to call someone at a service center because it was a Sunday and the guy that gave me the number @ 0830 didn’t tell me that. Then I had to wait another 10 minutes for a manager to help the agent who was trying to help me, because he had never done a manual check in, which is what I wanted to do. The manager told me I would have to download the UHaul App to check in and I was having trouble with my phone so I couldn’t do that. He finally came up with the idea of FaceTiming me to verify my Drivers License photo matched who he was talking to, which I givthim credit for. Although the entire check in process took me an hour, which was ridiculous and cost me the chance to get a good breakfast at a local restaurant before getting on a ferry near the pickup location. Needless to say I was disappointed twice in the same week with the service from your company, you can do better than that. Sincerely, Todd Jensen

Rating:

2.0

The whole set up is a pain in the ass. When I finally got the key for the truck, there was possibly 12 inches between the driver side door and the van parked next to it. I had to climb in through the passenger door which isn't all that much fun with torn cartilage in my knee. I definitely won't be going to this location in the future.

Rating:

5.0

Renting from this location was very easy through the mobile app ended up making a vehicle change halfway through our first reservation to a bigger truck. Everything went very smooth. Big shout out to Bill the contact for the location at the ferry Landing He was able to help me out when I had an issue, returning one of the vehicles and had it solved in no time. They have very good communication. I was able to get in touch with him even on a Saterday evening. I would highly recommend renting here and appreciate bills, knowledge of what it takes coming and going from the San Juan Islands.

Rating:

2.0

We got there at our rental time. No one was there to help us. We spent the next 30 minutes on the phone with Uhaul trying to get help.

Rating:

5.0

Basic and effective U-Haul self checkout stand.

Rating:

4.0

This was so easy getting off the ferry. We did miss the sign at first, tho. Maybe say it is to the right of the building. But it was easily found after - and easy enough to turn around a 26 ft truck.

Rating:

3.0

I had horrible experience with u haul I did. Or opt in for the safe thing and I was told that I could get my money back after I was done with the rental well that wasn't the case I tried to dispute it and they are saying that everything (all charges) are final thats b.s. they were also trying to tell me that there's no further action that can be taken which is also total b.s and I don't agree with this either...

Rating:

3.0

Convenient to leave a truck right at the ferry landing for sure. Not a lot of room to negotiate or park a 20 ft truck but otherwise well marked and very convenient

Rating:

5.0

Self-service location located right at the ferry landing. Spoke with Bill to get questions answered about how we handle the drop-off and he's very friendly and helpful.

Rating:

1.0

The U-Haul App is TERRIBLE!! It took me and one of your Customer Service Reps 45 minutes - yes, you read that correctly, 45 fricking minutes - to check out my 15’ truck on Monday. Absolutely ridiculous!!! Fire the person in IT who is responsible for your App. It sucks and it’s costing you business!!!!

Rating:

3.0

I wish that I would have been told about this drop off location when I registered the truck. I did not know about it until I drove off of the ferry that takes me to my island home. To be able to use it, I had to drive a few more miles to the Fidalgo Bay Body Shop location where they tracked down the phone number for the One Cup at a time location and then back to the ferry terminal location where I went through the process of an online drop off, which worked as it was supposed to. The attendant on the phone for this location was helpful and friendly, as was the one at Fidalgo Bay Body Shop.

Rating:

5.0

Nothing, Bill was awesome!

Rating:

5.0

Just keep up the good work

Rating:

1.0

All in the same day: Truck 1- 0.5” hole drilled in gas tank. After noticing, It was a race to get from my home back to the UHaul pick up with the needle on E (10 minutes into rental). On the race back, I discovered that this burglared vehicle also had slick tires and I fishtailed in the strong winds. I had to buy over 100lb of kitty litter to clean up the quarter tank that leaked into my driveway. Truck 2- This one looked pretty and had no drilled gas tank holes and sufficient tread. I load up Truck 2 at home and… it doesn’t start. I had to jump it twice at home and travel with an accompanying vehicle at all times because I didn’t trust it would start… all for a 6 hr rental.

Rating:

3.0

Use of Mobile to pick up keys did not work, after failed attempt (location had to be turned on) the ability to get code for access was no longer available. Site manager was not able to help get the code (why???) which resulted in a 1 hour customer service phone call with 2 different transfers. 2 hours later we had the truck. Once we had the truck it was all good, including the return except unclear what we would do if all parking places were gone (we found last one)?

Rating:

5.0

Loved it once I got the had of the "contactless" pickup the people on the phone were wonderful!

Rating:

3.0

The online check in process was cumbersome and lengthy. It was actually insulting to have the call center have to call my wife to verify me. I’ve rented many trucks from U-Haul in recent months, and found the online experience to be the worst. An online check in should never take 15 minutes.

Rating:

3.0

When renting via cellphone with no on-site employee, there were too many hoops to jump through, so the process takes some time.

Rating:

5.0

It was so great I could and have someone walk me the other IOS privacy settings as I couldn’t get the location feature to work on my phone. Without her help, I wouldn’t have been able to rent the truck and would have lost a lot of time and money. I would suggest more information about how to change the settings on the iPhone, but if assistance is always available maybe not necessary.

Rating:

5.0

The owner had called to make sure it was on schedule and we had to add a day and he was so nice and friendly. Will use again for sure.

Rating:

5.0

Very convenient to the ferry terminal.

Rating:

3.0

the location was fine. Don't let people think they are renting close to their home if you know you will be asking them to drive a long way to pick up their truck. BE HONEST! taking money off the rental doesn't make up for the inconvenience of adding a 2 hour drive to get a truck.

Rating:

5.0

nothing - this experience was fabulous from beginning to end, including having to change the drop off location, which was accommdated seamlessly.

Rating:

5.0

Van had gas smell in cab. Clean otherwise though.

Rating:

2.0

1) Arrived at pick up location, found truck, proceeded to struggle with janky lock for 20 minutes and contact customer service who's advice was to "shake it a little" which I did until brute force finally got it to open. Seriously, I had to put ALL my strength into it and the tumblers on the locks were VERY VERY sensitive. You need new locks and to test them for ease-of-use. (hence the low score on maintained equipment, the truck however was fine though could have used a little sweeping inside the box) 2) Your app experience is slow and tedious. 3) Upon returning the vehicle to the appropriate location the app would not upload the perfectly clear photos I was taking of the odometer and fuel gauge so I had to contact customer service again (30 - 40 minute wait times on the phone, WAT?! Thankfully the live chat was almost instant) who directed me to take pictures and email them to uhaul_cares@uhaul.com. Upon doing this the email was promptly sent back saying the "mailbox was full" making me think my proof of equipment return wasn't going through so I had to contact customer service AGAIN and they said it went thru to multiple agents so one of them got it. 5) In the FOUR TIMES I had to contact customer service today they were all very nice and as helpful as they could be and I thank them all for that. 6) your app sucks.

Rating:

4.0

The people running location were bery nice and kind. Reservation service is awful! 4 location changes in 18 hours. That's ok. When we arrived the workers were unaware of the reservation and the cost was more than the original invoice.

Rating:

5.0

The GPS showed me 2.7 miles away from where I was when I dropped it off.

Rating:

1.0

The service was horrible, the day of pickup was supposed to pickup in mount vernon wa but sent of 30 minutes out of our way to self pick up in Anacortes. Got there the app wasn't working, we got a rep to walk up there it which she was nice but still took 2 1/2 hours to check sign in the get the truck which we had some where to be at a certain time and put us way behind. The same thing happened at drop off, we left we were not gonna stay there again and spend 2 1/2 hours to drop off. We took pictures of the truck, miles, gas and I called. Spoke to a representative who said that I had to be at the location for live pictures. Explained that I was not gonna stay and go thru what I had to go thru at pickup. Offered the pictures to send to her or asked for her to walk me through how to drop off but she said she would just take a picture. I will never go back to uhaul again.

Rating:

5.0

Had excellent customer service!

Rating:

5.0

Convenient if you were going to the mainland on the ferry.

Rating:

5.0

I ordered blankets and 2 dollys that were not included but I was charged for. Please reverse the charges

Rating:

4.0

Vehicle had evidence of leaves and soil in the box and on the ramp.

Rating:

5.0

This is a good site for drop off without personnel. Doesn't need improvement.