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HEATHER G
Customer Reviews for One Moore Try
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were quoted .99 a mile and ended up paying $1.19 a mile and was never compensated also got the truck with no gas but told we needed to bring it back with at least a quarter of a tank when you are supposed to bring it back with the same amount like I was told when I made the reservation
Jacqueline JAmazing Service!!!
GILBERT GExcellent customer service - we really appreciated that the business was open on Sunday. Very good experience. Thank you
Monica HDrop off people were GREAT!!!
Brian SVery dirty location. Did not even check me in just took the keys and said I was all good. Then I asked for my deposit and he said he didn’t have any money on him. Was only customer and it took about an hour. Finally said he would send me a check for my deposit Whatever Both locations need a lot of work
Sunshine EJim is an awesome representative and dealer, highly recommended.
Mark GThis has been my best experience by far! The customer service (They are friendly appreciative of your business) is great. Very nice people.
Kim GThe google maps took me to 2 wrong locations. I had to call the location to help me find it.
Vikki SThe location was 30 minutes out of my way from my intended destination and it was very hard to find the location. I was notified the evening prior of this drop off location due to my be destination being full. I was sent a text link with the address only. When this was put into Google maps. The finally destination kept saying it was a different location than intended. I then had to call for the name of the location and was still unable to locate the drop off this requiring a 2nd call after wasting 10 minutes driving around. The only way we were able to locate the place was we found a picture on Google. The place is nothing but a shipping container with nothing to show it was a U-Haul location on the side of the highway. I pulled into the area and then still had to call the phone number for someone to assist me. When I went to hand him the paperwork he said I don't need that but I can take it. I told him I wanted to ensure it was returned and that I was no longer responsible. After leaving the location I called U-Haul to let them know that I dropped the trailer at the location just to confirm because I wasn't sure that it would be done.
Christopher SOne Moore Try, employees were friendly and quick. Easy drop off.
Joseph FThey lied about the condition of the truck when I brought it back and charged me a cleaning fee for a clean truck 0 out of 10 for me I have never returned equipment dirty or needing fuel I will NEVER use this location again
Frank HCar hauler was in very bad condition. Tires were dry rotted. Had a blow out on one of the tires and was stranded on a very busy highway for 4 hours.
BILLY MThe man was very nice but the door didn’t work very good which explains why it let water in during our trip in a rain storm and soaked everything towards the rear of the trailer , dirty , wet and soggy 1/3 of our belongings were . Very disappointed with the equipment can’t say anything bad about either location . Just sorry I got the bad trailer and this has never happened with U-Haul from my experience and I’ve rented off them a lot .
Thomas Hyou all haven’t gotten back to me for the first rental on march 2-3rd of this year poor customer service and i was overcharged and unaware of your process i will never rent form you all again! this has nothing to do with the cresson location this has something to do with customer care! cresson staff was nice and friendly
taryn FThe equipment I ordered was not available. The back wouldn’t open with 1 person and they charged me $40 for 3 gal of gas but I brought it back with the same amount of gas as when I left with it. Not very honest people
CHRISTI SThe older male representative that helped me was very slow. Typed with one finger. He wasn’t very knowledgeable either. It was also hard to find this location. The pick up time extended longer than it should if you add the time it took to find the location and how long it took the representative to type up my rental agreement. I do not recommend to pick up from this location unless you are have no other choice.
Jermaine CIt took close to an hour to check out. Not all equipment that we paid to rent was even there. What was there was old and worn but still did the job. The truck only had a quarter tank of gas. The people working the uhaul place had no idea what they were doing. I had to go in and help use their computer to check the truck back in so that I could check the truck out. Maps pulls the location up at the wrong spot and it was very sketchy.
NICHOLAS CLocation was very muddy from recent rain. Gravel where the trailers are parked would help. Very friendly and helpful staff.
Landon Bthe traincar converted to an office was not appealing
sandy rThere was no-one present which is not an issue, but there is extremely limited space to drop off equipment. Trailer drop off was especially difficult due to the slope of the property and small space available for equipment drop off.
Chance BThe guy that helped me was slower than molasses, but a very nice man. 😂
PENELOPE PFantastic customer service, great experience
Shawn LThe person helping me was great... very knowledgeable, and friendly. He knew what he was doing... Unforuntely, The truck I was given seemed like it had not been moved in a very long time. It was dirty in the cab. and ran a little rough. Ended up the truck leaked water into attic and bed area and damaged a couple of our peices.
James KWould have been nice if equipment would have been at the pick up location or we had been notified earlier before driving all over to pick it up.
Sharron WI ordered all 3 kinds of dollys & blankets. Bad enough that I got there & there was issues on which truck was mine. But not a single dolly or blanket. The guys there called the owner & her said I could wait a few hours but again they don’t do anything but the trucks at this location. I got a from the owner assuring me I would not be charged for the dollys & blankets. I was charged & never refunded. I have text the owner & he won’t reply. Please look at my pictures upon rental. I want refunded for them. I have texts with the owner, as well as pictures of the truck. This is horrible customer service!
CHRISTIANA BNothing
Nicholas DVery friendly and knowledgeable guy
RENALDO VPick up location was in a trailer.
David EVery genuine guys that run the storage facility. Highly recommend!!!!
Daniel HOne Moore Try is an excellent place to rent a u haul! Customer service has an awesome home town feel! Would recommend to anyone who is in the market for a u haul in the particular area.
Ethan GExcellent service.
Vince CPave a parking lot. Have a professional looking location. It looked like someone's large back yard.
Randall MThe whole experience was bad. We were moved to a different city for pickup. No one notified us that there was no furniture dollies at new location. Uhaul only added 15 miles. After calling in we were suppose to receive a $50 credit which was never given.
Kenneth CBest customer service!! The man was so nice and I’ll continue to do business with him.
Jamey JHe gave me the wrong rental agreement but the right equipment. I was quoted ~$80.00 online to rent one way a 5’X8’ trailer and the contract said ~$77. When I dropped it in Fayetteville y’all charged me over $187 for it and I’m very very upset. It’s wrong and needs to be fixed.
Sam PReally dirty and disorganized location. Thought a hillbilly was going to walk out of the shipping container “office” and cannibalize me and bury my body on the property.
Naomi WSomeone needs to call me on this
Jeff RHard to find, GPS kept taking me to other side of the highway. I would double check the address and make sure it is the correct direction of 377 (N vs S)
Maston CSo quick and easy nowadays. Good job Uhaul.
Joseph DVery friendly. Could have a sign/instructions for after hours dropoff.
David MThis location is what the name Uhaul used to represent. I trust this location. ... if I don't have to trust "Uhaul".
Joe VOnline pickup process was a bit tedious and time consuming. We had no idea what to expect, and would likely pick up at a Uhaul specific facility in the future.
Mark gLoved these guys here. Very funny and down to earth! Great experience and will be back whenever we need a uhaul!!
Irvin GI only rented the trailer for 1 day and was overcharged, can I get a partial refund?
Riley AGood experience, clean equipment, easy access!
Shannon GDon’t allow rentals from there ( I realize the location is sold aand transferring to new owner soon. You need to make sure website and location are correct Note I have rented several trucks &. Trailers over time
John GThanks!
TIMOTHY R