The truck needs maintenance. The steering is messed up, there is an exhaust leak, there is a severe vibration and there are engine warning lights on.Keith J.
Customer Reviews for One Stop 27
(U-Haul Neighborhood Dealer)
Prattville, AL 36066
Services at this Location:
- Mon-Sat: 7 am - 10 pm
- Sun: 8 am - 10 pm
Special Operating Hours
- 6/17/2021 - 6/22/2021: Closed
- 7/4/2021: 8:00 am - 8:00 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christie K.
Customer did not leave a comment.DANNY G.
I rented a 26ft truck and auto transport, the trailer was in a really tight location to get it hooked up. Possibly have it hooked up already or have enough room to adequatelty manueverShane D.
Customer did not leave a comment.Lajeanna P.
Didn't ask for a dolly and he â€œgave me one.â€ Then they ended up charging me without telling me.Matthew O.
When we arranged for an auto hauler at a uhaul facility, the price was 56 but when we went to get it, it was 120.Danny B.
Very easy drop offSara I.
This business also has a gas station, convenience store and liqueur store as part of it. It gets busy and it's very hard for the small staff (there was only one person there when I picked up the trailer) to take care of all the customers. I would have preferred to go to Herrod's Chevron where I made the reservation.JOHN S.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.jason R.
Customer did not leave a comment.Jimmy G.
Customer did not leave a comment.Michael E.
This is a disgrace to the uhaul brand. The lot looks like an abandoned post apocalyptic zombie war zone with overgrown kudzu along the sides of the enclosure. The fence that, I suppose, at a point in time, was driven by a sensor motor was pummeled to the ground. nervous to walk around to the back of the truck, to snap the photos for the online drop off due to dilapidated storage sheds, abandoned vehicles, and potential snake sighting in the wild kudzu overgrowth. In short, the best thing you can do to improve for the next customer is to tear this location down and start over.Jeremy H.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Joseph H N.
Customer did not leave a comment.Amber W.
I was told by the person on-site that I needed to fill up the gas tank before and after using the truck. He brought me a truck with an empty gas tank. I later find out that he was supposed to fill up the tank prior and I am responsible to fill it back up afterwards, which is fair. After seeing how little gas compensation I will get back, I submit a ticket with the issue of my gas compensation. I never get a reply but I do get a confirmation for my payment. I'm active duty, I move a lot and have used uhaul services plenty before. This is absolutely the worst and most unorganized time I've had with this process, not to mention the blatant lying of the outsourced employee at the location.Chance C.
Thank you!Kenneth R.
Customer did not leave a comment.Randy K.
Dolly was requested in reservation but no dolly was present at truck. Refund needed immediately.Guilherme G.
Customer did not leave a comment.jacqueline M.
BE ON TIME. Owner of the store did not arrive until 45 mins late. Then I had to wait another 45 mins on the rental truck which was late arriving.Veronica R.
Very customer friendly!!! Convenient to all of Millbrook & Prattville, it is my ONLY choice for U-Haul equipment in the River Region!!!Stephen R.
I had a bad experience using uhaul at this location. First, the owner of this location was late and my movers and I had to wait for at least 20 minutes for him to arrive to get the truck. Once he arrive he was very short and rude. The transaction went smoothly. However, when I dropped off the truck, the cashier used my credit card to purchase an item for herself. I called the owner to let him know what had happened and they hung up on me the first time. I called back a second time they told me they would check on it. So, I had to go back to the location and provided evidence to the owner that I was falsely charged.shannon M.
The cashier at the gas station where I had to go in and get the key for the u haul was RUDE. I arrived on time and still had to wait 5-10 minutes for someone to get there because the cashier said I had to. The guy gets there and tells me that the key was there the whole time and I could've gotten it. I explained to him that the cashier told me that I had to wait in him even though the key was already there. No apology or anything.Kiana S.
Customer did not leave a comment.Philip N.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Joshua R.
Customer did not leave a comment.JOSEPH L.
Great people working hereAnthony C.
Customer did not leave a comment.homer C.
Customer did not leave a comment.vernon O.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Helen H.
Customer did not leave a comment.Rhonda K.
Customer did not leave a comment.LEO W.
Customer did not leave a comment.Roger W.
The clerk who were supposed to give me the keys was very unprofessional i asked for the keys she told me no she didnt have them then she called the owner and she told me he was at the hospital and didnt know when he would be back took aboit 15 minutes of waiting before she happened to have them and finally gave the keys to me the truck wasnt clean and it stunk and of course the truck was out of gas just such a horrible experienceDavid F.
I walked in and handed them my reservation confirmation but they did not seem very prepared for my rental. Spent a long time trying to find me in the computer. The physical counter is not very user friendly .. I was having to talk to the girl through a wall to where she was looking up my rental. I had already paid on-line and they asked me to pay again .. we quickly worked that out. She was trying to be helpful .. perhaps just a language barrier. They guy there just told me to go pick up the trailer. I drove over and realized it takes 2 people. Had to drive back and ask for his help. He said "yes, I was coming" ... and he came up and helped me. Trailer turn signal lights were not working properly. Prior to any rental you should probably make sure the lights are working. I think the people working there want to help and be helpful ...they just need some training on making the pick up process smoother.Mark B.
Very easy to rent and returnJennifer J.
My overall experience was poor. My location pick up was changed at the last minute the 26 foot truck I did get was high mileaged dirty and leaking power steering fluid. I ordered a dolly and did not get one on my truck yet i did get empty bottles and a dirty truck with blankets thrown around the back. I had to buy a dolly for $55.00 and almost had a accident with my uhaul truck due to an airport in the brakes. Roadside took almost an hour to get an agent on the phone to get a mechanic out to look at the truck. The over all experience was bad I would not recommend at all and will not use again. I still got charged with no compensation. Thank you uhaul for a bad moving experience.James F.
I reserved a furniture and utility dolly and at pickup, was told that this location doesn't stock dollies. These were critical needs to move an entire house of furniture. We had to go BUY a dolly at Home Depot because we had people waiting to help us move. I reserved a 26' truck but was given a 20' truck and told it was 26'. It was not - we measured it. The truck bed was filthy and we had to sweep it out before we could load our furniture. The worst was that the roof and fender wells leaked. Rain from the tires projected into the bed and leaked through the ceiling soaking our mattress and white couch cushions. This was the absolute worst Uhaul rental I've ever had and would never recommend this rental location to anyone.Thomas D.
Customer did not leave a comment.Robert J.
In and out on time. Third rental from here. Thanks!Charles M.
Customer did not leave a comment.Jeffery C.
Again I had no issues with either site just the customer service and roadside assistanceJohn K.
Customer did not leave a comment.Tony A.
Equipment was clean. However, the vehicle ran very roughly.Courtney S.
Customer did not leave a comment.Amanda H.
Customer did not leave a comment.Trey H.
Customer did not leave a comment.Kent N.
See comments in pic up sectionBethany M.
Customer did not leave a comment.Eugene H.
The location is shared/operated by same as gas station, convenience store, and liquor store. The equipment lot is overgrown and looks abandoned. Signage was poor as to where the "office" was.Ivan W.
Customer did not leave a comment.SANJEEVA R.
The truck was clean but the AC only blew on the feet. Price is too high. Had the trunk for 28 hours and it cost $104!asherly B.
Customer did not leave a comment.Corey L.
If a customer is renting a truck and trailer the trailer/dolly should be attached to the truck or assistance offered to connect them together.brett S.
Hi falsely put my vehicle in the computer as a 2010 Honda Civic , which it is a 2007 Honda Odyssey , and then given me the wrong tow dolly my bag were too wide for it causing damages to my van on the right side , and he then stated that's my dam problem and that's not his dam problem what ever happen is on me he don't have any thing to do with it as I never use the truck and tow dolly he Refused to give me my money back told me to call customer service he wasn't given me nothing so me and my family had to stay over nite suffering, Ex..LAVNE C.
The guy was late and the AC didn't work very good. I will never use uhaul again. I was not happy with nothing about uhaul.Jason H.
It's a gas station which brings many challenges for people in a hurry to rent and use a U-Haul. The clerk is busy running the gas station and the U-Haul rental process takes sometime therefore gas station customers had priority. Terrible process and experience.Jarrod G.
Customer did not leave a comment.wayne N.
Customer did not leave a comment.sylvia J.
Overall, decent experience. Only complaints are that truck had two lights on, check engine and tpms.Justin R.
Customer did not leave a comment.Lee J.
They truck was one of the raggedy uhaul trucks I ever drove Need a alignment need a tune up it took me longer than 40 seconds to pick up speedshakenya A.
This store does a lot with the limited staff. Will rent again!!Marecause H.
Customer did not leave a comment.Timothy K.
I had to wait for someone to be called to the location to be able to secure the rental. It would have been nice not to have to wait.Christopher B.
Customer did not leave a comment.jarrett W.
Customer did not leave a comment.Cornelius D.
Hard to find. Unsecured. Staff was completely unaware of reservations. Gas level was at almost empty.Michael S.
I highly suggest customers 1)create an account before arriving to the pick up time if they are going to check out with the app. 2) make sure they have their location Visible (give instructions on how to do that depending on the phone type) 3)notify that they will need some second form Of identification such as a passport, friend, ect. Ect.Denys F.
Customer did not leave a comment.micheal C.
Very friendly staff.jeffery C.
It was difficulty locating the drop box for the keys.Stephanie H.
Customer did not leave a comment.sundeep G.
The owner was very helpful. And made it easy to change pick up and drop off times.Ian C.
Very friendly and courteous folks. Rental vehicle worked well. Check-in and Vehicle Return were seamless and quick. Will call upon again.Steve R.
Customer did not leave a comment.JUDSON M.
Charged me for a trailer I didn't even useDalton H.
Everything was well handled, and the equipment was in good shape except for one thing: the inside of the trailer smelled terribly of gasoline and had just a bit more dirt in it than I would have expected. I suspect the previous renter had hauled lawn equipment in it. We left the trailer open all night before loading it, and most of the gasoline smell went away.Jon C.
Have used this dealer and location several other times. Found him to be one of the best as far as reliabity available hours and servicekathleen C.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.DWAYNE W.
Customer did not leave a comment.Wallace B.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Bryan Y.
Customer did not leave a comment.Nancy C.
If this was the only location, I would recommend. There are alternatives in prattville.Charles M.
The drop off location was in a half gas station, half liquor store. It was not clean. The man handling the drop off was nice and helpful. He mentioned U-Haul covered up to an additional 50 miles because of pick up and drop off mileage. But we still paid for every extra mile we used.Richard D.
It took forever to pick up the truck, I had already reserved it online and the older gentleman waiting on me could not figure out how to do the rest of the transaction on the computer. I had to wait in a small, dirty closet area while he tried to figure it out, he sent my receipt to my email 7 times. The truck was ok, but you could not drive over 60 on the interstate or the tires bounced so badly you couldn't hold the truck on the highwayMona K.
Customer did not leave a comment.Freddy W.
Drop off was quick and easy!Benjamin P.
Routine inspection on trucksKelvin T.
Customer did not leave a comment.John B.
Customer did not leave a comment.james W.
Customer did not leave a comment.Brenda G.