The authorized dealer was rude! I used the truck to move to a different location and returned the truck at the location that was closer to the destination and the dealer tried to act like I stole the truck. He asked me to text the location along with the phone number to the location I dropped it off at and then pulled that mess! I will never go there or recommend that location. I've always had a pleasant experience up until this time.Shanteya B.
Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The charge me 25 dollars coverage fee which i never agreed. Also call the representative that help me and we couldn't do anything.. charge me an extra mile and also a coverage that i never agree when i reserve the vehicle.Christian C.
The guy wasn't honest and told me the gas that's different from what the car had. Furthermore he I was charged more milage than I was supposed to. if there are any questions regarding this feel free to give me a call.Mohamed I.
The place was sketchy, but had no choice as unbeknownst to me it was changed by the company. After selecting a cheaper insurance rate, the new location charged me double the price and refused to show me the total expenses prior to releasing the vehicle. Never again!Aixa M.
I was charged an extra fee on my card, the van was returned on time at the same gas amount. Now, I have to go through all the headaches of finding out what happened and trying to get my money back. The fees were already outrageous and paying extra is not good especially spending an extra 100 dollars on gas.BRANDON M.
Good experience. Easy to get supplies.Ifeoluwa S.
I payed to add a dolly to my rental but never received it and the store that operates it was never open to assist me. There's also no option to annotate that upon check out and get my money back.Shawn S.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Megha S.
Customer did not leave a comment.Katrina C.
The representatives need to be nicerMeyoki H.
Customer did not leave a comment.Andrea S.
Corporate extended my truck time but did not put it in the system. Therefore the location could not honor it, making my moving experience incredibly stressful.Joshua S.
The process was long and overwhelming specially the verificationmehdi A.
The dealer charged me $16 for gas. I drove 13 miles and added gas to the tank before I returned. Filing a complaint with county consumer affairs office and sharing experience on social media and neighborhood FB pages.Dave W.
After booking and setting up pickup time. I was called but the person working the uhaul counter and we were in route to pick up by 2pm and he changed it to 1pm and said he had a School meeting for his kids if we could get ther sooner. . Also he set up the wrong drop off location after myself and my wife showed him on his computerKristine P.
Customer did not leave a comment.Terence L.
Customer did not leave a comment.Diego A.