Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

This was far away the worst U-Haul experience I’ve had. I called the staff for help around the time I scheduled to pick up. They answered the phone were rude short, and did not explain to me how to unlock the vehicle I rented. I also rented a handtruck for this reservation, but there was no handtruck present when I picked up the vehicle. Additionally, the window cover cardboard was still present in the vehicle when I picked it up. All day long vehicle was was alerting me to the need for tire pressure monitor maintenance. As a result of this poor treatment, I will not rent a U-Haul. Next time I need a truck.

Rating:

5.0

Don’t expect us to be able to back our rental truck into a tiny space. It wasn’t backed in when I picked it up and when I returned it the store was very busy. Somebody else had returned a bigger truck (also not backed in) in the side spot I had gotten mine from so I had to settle for a regular parking space once one came open.

Rating:

1.0

First of all, the drop off location was changed on the day before returning. This costed me extra 40 minutes trip to get there accompanied by my wife’s car so that I would have a ride back home after drop off. This was not nice at all. And the location was confusing and dirty convenient store with several suspicious looking dudes hanging out in the parking lot. On top of that, when I got there, the parking spaces were all taken by other U-Hauls and I had no space to park. The store owner had to ask one of those guys to move his car so that I can park in undesignated space. U-Haul spaces were not even marked at all. This is not a good location.

Rating:

2.0

Your app is bad. It took over 45 minutes working with your customer service rep (she was great!) on the phone to get my phone number fixed. She saw it was correct in the system and yet it was wrong in the app. Then the camera settings had to be fixed. I got no instructions before I picked up the vehicle to know what to expect. And the video for turning the truck in isn’t in the same order as the steps in the app. It took over an hour to pick up the vehicle and then 30 minutes to turn it in. You should stick with using people to do the work rather than using an app. Oh, the truck was unlocked when we picked it up and no one was around at the time. That’s a safety issue. The bottom line is that luckily the truck worked and we got the job done. But it was an overall bad experience.

Rating:

5.0

It was fast to make a reservation I picked up the truck and returned without problems thanks for the service

Rating:

2.0

I made a reservation that included dollies (1 appliance dolly, 2 utility dollies, and 1 furniture dolly. This location did not have any dollies. After I informed them that my equipment was missing, they kept insisting that I was at the wrong uhaul location - I was not. Then they said they didn’t have dollies and do not carry that equipment. A sketchy location. Regrettable customer service. I will not go back to this location.

Rating:

5.0

Well done

Rating:

3.0

The parking situation was fairly difficult & tight upon return and tested my skills as a driver while very tired. They were kind enough to let me park my car there. Spaces were lacking when I came back and I did return my truck very early after 7-8 hours the rental started and had it resv for 24 hours. Truck itself was nice and neat and ran well. Overall quite happy but better if they could make better parking.

Rating:

1.0

Terrible experience. No available Wi-Fi so agent used his phone to check me in. Wasted 1/2 hour of my valuable time asking me for information I had already supplied to Uhaul the day before when I made the reservation online. Combined time wasted at the facility with the time I spent filling out the online application and uploading pictures of my driver's license was at least 45 -60 minutes! To make matters worse, the agent had to CALL ME afterwards to ask me MORE questions about insurance which I had already answered online. Don't offer online reservations if you're going to make me go through the whole process again in person. In addition, the truck was not that clean -- I left it in much better condition than I found it. Since the agent asked me about insurance after the fact, and I had left the truck in good condition with no damage, I asked him to waive the fee as a consideration for my bad experience. He was unempowered to do so which is too bad because he could have turned around a very bad impression.

Rating:

1.0

The authorized dealer was rude! I used the truck to move to a different location and returned the truck at the location that was closer to the destination and the dealer tried to act like I stole the truck. He asked me to text the location along with the phone number to the location I dropped it off at and then pulled that mess! I will never go there or recommend that location. I’ve always had a pleasant experience up until this time.

Rating:

4.0

The charge me 25 dollars coverage fee which i never agreed. Also call the representative that help me and we couldn't do anything.. charge me an extra mile and also a coverage that i never agree when i reserve the vehicle.

Rating:

1.0

The guy wasn't honest and told me the gas that's different from what the car had. Furthermore he I was charged more milage than I was supposed to. if there are any questions regarding this feel free to give me a call.

Rating:

1.0

The place was sketchy, but had no choice as unbeknownst to me it was changed by the company. After selecting a cheaper insurance rate, the new location charged me double the price and refused to show me the total expenses prior to releasing the vehicle. Never again!

Rating:

1.0

I was charged an extra fee on my card, the van was returned on time at the same gas amount. Now, I have to go through all the headaches of finding out what happened and trying to get my money back. The fees were already outrageous and paying extra is not good especially spending an extra 100 dollars on gas.

Rating:

4.0

Good experience. Easy to get supplies.

Rating:

2.0

I payed to add a dolly to my rental but never received it and the store that operates it was never open to assist me. There’s also no option to annotate that upon check out and get my money back.

Rating:

1.0

The representatives need to be nicer

Rating:

3.0

Corporate extended my truck time but did not put it in the system. Therefore the location could not honor it, making my moving experience incredibly stressful.

Rating:

4.0

The process was long and overwhelming specially the verification

Rating:

1.0

The dealer charged me $16 for gas. I drove 13 miles and added gas to the tank before I returned. Filing a complaint with county consumer affairs office and sharing experience on social media and neighborhood FB pages.

Rating:

2.0

After booking and setting up pickup time. I was called but the person working the uhaul counter and we were in route to pick up by 2pm and he changed it to 1pm and said he had a School meeting for his kids if we could get ther sooner. . Also he set up the wrong drop off location after myself and my wife showed him on his computer