Repeat my experience.
Paul G
Customer Reviews for One Stop Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was very nice
MARK PKeep up the good work...tbanks!
Jonathan PThe guy who helped me was great
Jacob WSal at One Stop Storage is always extremely helpful! Much appreciated!
JENNIFER HI had a great experience here. I rent often and every time the staff is so friendly and helpful!
DANIEL PThis was our first experience renting a uhaul at this location. We were so grateful for everyone's help and the rental experience was so fast and easy. Dylan and Sal went above and beyond to make our rental experience as painless as possible, even in the pouring rain. We will for sure recommend this location to others and will use their services again in the future. Awesome, Awesome, Awesome!! Thank You
Sarah BSal was great!
chris tI chose mobile checkout but couldn't find the instruction email that was sent to me. The manager was very friendly and helped me get on my way quickly. I would definitely use this location again.
Robert HGive me a BS excuse about software booting up as if it's 1925 and they're starting some old dumb primitive computer instead of being helpful. And then tried to be complaining about it on the Google review. This place sucks and their excuses for bad attitudes and laziness didn't go anywhere anywhere with me.
Colin FThe representatives were very nice and friendly. The experience with them was good. I was a little frustrated that even though I put my driver's license information on the app, I had to do it again when I checked in. Also, when I was done, it asked me to fill out a survey on the movers to get my $5.95 deposit back. However, the only way to access the survey is to sign up with UHaul. (I don't use it enough to sign up). I would hope that whatever deposit I pay will be refunded without the survey requirement.
Elizabeth GI'm extremely concerned. I received an invoice that I returned the car as empty. That is impossible because I took the car 3/4 a tank... and only drove 42 miles. I paid 30 dollars at the gas station then returned the car back with 3/4 a tank.
DAVID KNothing. Everyone was great and I will definitely be a return customer.
Linda TExelente cervicio
Sebastian VThe lady who helped me was friendly and very helpful. Appreciate her smile and professionalism
Anthony YI have rented UHAUL's from this location multiple times and every time it's a great experience. The process is quick and easy. Sal, the person that works there, is always friendly and willing to help - he is awesome! I will continue to rent my UHAUL's from here.
Daniel PSiempre es el idioma por eso traigo un familiar pero gracias por que los tramites son rápido y claros
CARLOS REasy to pick up and drop off. Nice staff.
Natanya SThe truck itself was definitely very dirty from the last person who drove it. I think they used the UHaul to transfer trash bags to the dump because it smelled horrible. However, all the employees who helped us were great and we were able to mask the smell with some furniture pads, so overall it was a positive experience.
Ethan EI just need an appliance dolly to move a bulky refrigerator. I liked being able to walk in, check it out, and leave with out mounds of paper work.
Darrow SI rented a small 10’ box truck to move some furniture it was a hot day and find out the A/C wasn’t blowing cold air please before you rent a truck make sure everything works.
Eliazar ESheila was very professional and helpful. I will always rent there in the future when there is availability!!
Laurie WFor the first time in a long time, the equipment was FULL OF GAS when I picked it up! Huzzah! I really appreciate that. It is a real pain in the butt to try and guess how much needed to be added to bring it back to the correct level.
Karen ESuper easy check in and out! Nice to have access at any time. Very affordable. Will definitely use again
Denise GThe person who helped us was amazing!!!
Maria MSal was great informative and helpful.
Tommy SReaching U-haul and this location during my rental period was almost impossible, so I was unable to let them know I would return the vehicle late. Using the U-haul ap to check out the vehicle in the morning was very frustrating and I probably won't do it again.
Tod BThe only issue was that the cab smelled pretty bad. Old body odor, or something. I would recommend some sort of air freshener or something so it didn't smell like dirty clothes and sweat.
Adam WUHaul - Gauge was just under half full (which Uhaul document stated as half full) which I did not make a big deal about . Then when I brought it back UHaul wanted tank to be a little over half full exactly so for 1 gallon of gas charged $21...Beware scam just to make a few extra bucks! Ridiculous !! Do not use UHaul if another opton is available
Malinda MBest place we’ve used to rent a Uhaul. And we rent Uhaul often because we have a home staging business. Sheila was very helpful!
Kelly ESal was great! Pick up was so easy. I got in the 10 foot U-Haul truck and drove away. Nobody looks forward to moving and Sal made the start of the day smooth and easy. The truck worked as it should. Return was fast and easy. Thanks again Sal, I’ll definitely be back when the need arises.
Richard BSheila was very friendly & informative. The truck was ready when we got to the office. A very pleasant experience.
DONNA RStaff at One Stop is top notch!! Excellent service!!
REBECCA CSelf check wasn't very pleasant and very demanding. I prefer next time to have someone assist
Rick NMy only complaint is with the UHaul app when returning the truck. The app required me to take and upload a picture of the gas gauge and odometer, but the app would not upload the picture. There was no workaround, and no instructions for assistance, so the app was stuck. I had to ask the attendant at the storage place to process the truck for me, which I'm sure was irritating for her. Frustrating experience because, essentially, the app didn't work.
Carlton MGreat customer experience
Omar FGreat service unfortunately the truck I got the A/C wasn’t working other than that very satisfied with the crew thank you guys for having my truck ready
Eliazar EWe came to pick up the truck, and the office/store was closed for 35minutes. The store manager was not attentive to the matter. On Friday evening everybody has a tight schedule. Additionally, as a customer we should be informed in advance that the credit card will be charged ahead, based on estimates and not based on factual, final metrics. Who wants to see all sort of "strange" transactions from your business on the banking account on the day when the truck was just picked up!!!
Dariana GStaff was helpful and curtious
David PGreat customer service by Sal
Jolene SNothing. Great place to rent your next Uhaul. Thank you for your excellent service Sal.
Rubi PThe woman at the front waa very friendly!
Jessica RHighly Recommend !!! Excellent in every way !!!
roger sn/a
JOSEPH SHi Generally I have had good experiences with U-Haul for moving. Regarding cleanness of truck , the cargo section is usually clean but inside the truck is not that clean?!
MAHMOUD MA really easy process since we have a storage space there!
JUDY MPlease be respectful to customers businesses & their needs . Please not enforce digital process while your office employees or office equipments have not been upgraded ?!
Mahmoud MThe employee was pleasant and helpful
Carlton MGreat customer service from everyone
MICHELLE MKristin was friendly and very helpful. This was my first u-haul rental. Was very pleased experience. Thanks!
GARY HYour computer program has issues!!
JUDY MFill the gas tank all the way.
Karen EU-Haul app was not working for the pick-up but Kristine went above and beyond to get me in the truck ASAP. She was great! If not for her efforts and ability to remain calm, I may not have been able to be as patient as I was. Thank you Kristine.
RUSSEL BSaul was really accommodating to me. Thank you!
Arilia WThank you Sal, it was a pleasure doing business with you. The facility, and truck were clean and well maintained.
Russel BSalvador helped us and was incredibly helpful! Would totally recommend uhaul and this location again.
Rachael DI’m little disappointed I returned the truck with the tank @ 3/4 and they still charged me for 2 extra gallons 😳
ELIAZAR E