Customer Reviews for One Stop Trailerz
(U-Haul Neighborhood Dealer)

289 reviews

120 53rd St W   Williston, ND 58801

(701) 572-6288

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed

Services at this Location:

Contact Us

(701) 572-6288

120 53rd St W
Williston, ND 58801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/15/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT STEVEN B. 
Rating:
2.0

Nothing wrong with the location, I just would never recommend uhaul to anyone!

BENJAMIN C. 
Rating:
3.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

The employees where very easy to deal with and they treat you like family

Jerramy D. 
Rating:
5.0

Nothing Everything went great.

Brett O. 
Rating:
3.0

Customer did not leave a comment.

Micah W. 
Rating:
1.0

The equipment I rented was clean. Tie down straps were in good condition and the transport trailer had no damage. I picked up the trailer the night before I was going to start using it. when I loaded the truck on the trailer the next day one of the 4 tires was very low (20 psi) and and was low on tread. The other 3 tires were Low on tread. So I waited 90 min or so for someone to replace 2 tires. I was told to stop in Glendive MT to have the other 2 tires replaced. so I lost about a half a day due to tire probl3ms. Finally got all the tires replaced and had no more issues with the transport trailer. When I returned the trailer I asked for a days discount on the bill. The lady said she was having computer internet problems and was him hawming around. finally she asked if I wanted to use the card I had on file? I said yes. All of a sudden there was no more problems . It went through. I asked for a receipt and she said there is none. I asked to see the screen and she said it was gone. So I had to call my bank to find out how much I was charged. This is unheard of and outraigus. Also I can't seem to find a number (Customer Service) to call to complain about issues like this. Very poor service if you have a problem with your bill or a branch

John D. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
3.0

Maybe. On location. The parking lot to full of there trailers.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

The place was a dump, with a nice U-haul right across the street, it is ridiculous the place even exist.

jeffery B. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

tim K. 
Rating:
4.0

Customer did not leave a comment.

Karl O. 
Rating:
3.0

Customer did not leave a comment.

Ed D. 
Rating:
4.0

It would be nice to get the insurance payment back if there was no damage to the vehicle.

Marie B. 
Rating:
5.0

Very friendly and helpful.

arlyn V. 
Rating:
4.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
1.0

I was repeatedly charged for the haul. When I returned it came day. Was given a receipt that said 45.93 and was charged 4x. Also was not told about fees taken out that aren't on the receipt.

MIKE M. 
Rating:
1.0

Have signs out. Update address with gps system. Building was hidden amongst other non uhaul equipment.

janet H. 
Rating:
4.0

Customer did not leave a comment.

Trent B. 
Rating:
5.0

Customer did not leave a comment.

merle W. 
Rating:
5.0

Great communication

Robert H. 
Rating:
5.0

Customer did not leave a comment.

merle W. 
Rating:
3.0

I did the online check in to save valuable time. The company switched pick up locations on me. This new location check in process was very slow, computer problems?

Hugh V. 
Rating:
3.0

Customer did not leave a comment.

Dennis J. 
Rating:
3.0

Let me pick up at my desired time.

Zachariah W. 
Rating:
5.0

The attendant was very friendly and accommodating. I had a very positive experience with him.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

albert R. 
Rating:
1.0

that was a nightmare with the installation of the hitch. no body from u-haul help me when the issue.

Herman O. 
Rating:
5.0

One stop trailers was great. Minot was meh.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Dorie E. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Kris H. 
Rating:
4.0

no problems...and they were very proactive. I would like to see earlier opening times. 9;00 am is a little late in the day for me.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

doug D. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

Customer did not leave a comment.

norah C. 
Rating:
5.0

drop off went like clock work. was a pleasing experience.

Laura C. 
Rating:
3.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Great customer Service. Never even touched the trailer till I opened it to load. Amazing people at the location. Will use again...

Lindzie M. 
Rating:
5.0

The lady who helped me was friendly and helpful. She surprised me when I started hooking up the trailer... she started helping and new right what to do.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Very kind lady at front desk

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Lindzie M. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

Your computer system sucks. The rental place was doing all they could. It took a long time to get paperwork completed. Fix your system.

doug M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

excellent!

Paul D. 
Rating:
5.0

Customer did not leave a comment.

linda T. 
Rating:
5.0

Customer did not leave a comment.

Dorie E. 
Rating:
5.0

Just keep doing what you are doing. The staff was super friendly and helpful, the equipment was clean and well maintained, and the experience was great.

Lindsay H. 
Rating:
4.0

Customer did not leave a comment.

Erin C. 
Rating:
4.0

Great customer service. Quick and economical! Thanks so much!.

jason M. 
Rating:
1.0

The location closed early so I could not drop off the truck to someone in person. Attempted to call many times over the next couple days and no one answered and no voicemail was available. I was told I receive a credit for returning the truck with 1/4 tank of gas but instead I was charged extra.

Corey M. 
Rating:
2.0

I had to call someone and do all the dealings on the phone give my credit card # over the phone

ryan N. 
Rating:
1.0

I had to drive 4 hours round trip to pick up the equipment. I was promised a gas credit to make up for the trouble, but it was not honored. Then, there was no washer fluid in the truck, so I bought some. One of the headlights was burnt which made it for a very difficult drive at night and through the snowy winds. The check engine light was on for most of the trip. Upon arriving at the destination. I had to jump start the truck to be able to return the truck.

Pablo S. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
3.0

Customer did not leave a comment.

len K. 
Rating:
3.0

We dropped off the u-haul at One Stop Trailers in Williston, ND. They were very prompted in helping us.

gail C. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Ransom M. 
Rating:
4.0

The manager was helpful

Ransom M. 
Rating:
5.0

One stop is a great place to rent from.

BRYAN L. 
Rating:
3.0

Customer did not leave a comment.

Connie T. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
2.0

The lady that I rented the trailer from in Williston needs to be trained on your computer system. ITS NOT HER FAULT!! She was very tentative and afraid to enter the prompted information. I felt sorry for her and her frustrations. It took an hour and a half to complete the rental with help from the Fargo office.

jim W. 
Rating:
3.0

Later Hours. This location closes at 4:00 PM

Richard D. 
Rating:
4.0

I had difficulty with the trailer hitch but the gentleman working there, even though could not fix my problem, put a good effort in. Was appreciated and he was able to direct me to an area where my problem could be addressed.

Fredrick M. 
Rating:
3.0

Customer did not leave a comment.

Ian G. 
Rating:
3.0

Customer did not leave a comment.

denise M. 
Rating:
3.0

Your customer service is so bad.cant believe I need help in finding the address then I called customer service at number on my agreement ,but very amazed to hear from her that I can't do anything it's just across the street wat is that how they help.very sad with the answer.then need to park the truck at some others property for asking of the address after sometime a nice guy helped me in finding the location.i had the gps but the address they give on paper is wrong address or might inaccurate dont know.gps showing the diffrent building .very bad experience in finding the location.it will be not if your customer serviced helped me rather than saying it's across the street.and I can't do anything than that and hang up and I am saying hello hello.

prabhjot W. 
Rating:
5.0

I was satisfied.

Marlana P. 
Rating:
2.0

The people at this location were very unhelpful in trying to pick up my truck. My pick up location was moved to this location which was farther away and more difficult to get to. They were unwilling to make my move any easier by being available any later than my pick up time.

selena H. 
Rating:
1.0

Dead animal carcus on dolly which was to be a auto hauler tralier. At pick up i was informed there was no auto hauler in ND

kevin C. 
Rating:
4.0

Customer did not leave a comment.

DANNY T. 
Rating:
1.0

Customer did not leave a comment.

Beverley H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
2.0

Have vendor be able to have a printer. Also when you tell a customer there will be a 26 foot truck available on a certain day and then call them two days before the rental date and say there won't be a truck that size available until 36 hours after original schedule pickup it kind of seems like total BS!!!! Having to rent a smaller truck and two extra trailers kind of sucked! Telling me you would cut me a deal on one trailer does not even come close to making up for the hassle!

JOSH H. 
Rating:
3.0

Trailer lights did not work.

KRISTINA A. 
Rating:
2.0

I reserved a 25' truck on Dec 9th to move my belongings from a 4 bedroom house. 2 days before the move on Dec 28th they call and say they don't have a 26' truck and all they have is a 10' available that's good for a 1 bedroom house, so instead of 1 trip I end up making 5 trips with the 10' truck and they charge me .69 cents a mile. Not the best experience but we did get it done and that's what matters.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

rachael H. 
Rating:
4.0

Customer did not leave a comment.

REES T. 
Rating:
1.0

Don't rent out a trailer with lights that don't even work. I was very inconveniently delayed because of it. The lady said the lights were working when she got it. Bull crap. The ground wire was broken and the driver side running light wasn't working

David C. 
Rating:
3.0

Customer did not leave a comment.

DON M. 
Rating:
3.0

better maintained equipment

Dane M. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Katie A. 
Rating:
2.0

Customer did not leave a comment.

Leo P. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
3.0

Customer did not leave a comment.

Stefan R. 
Rating:
1.0

They didn't do a walk around the truck. They didn't have my company's info and asked me to pay, until she called main office and they said it was corporate card. Also I was told to reserve a week ahead for a truck and the day before I needed it I was emailed that the truck I reserved wasn't gonna be there so I ended up getting a smaller one. When moving that extra stress is not fun

Tara N. 
Rating:
3.0

It was hard to tell that it was a U-haul location.

KATRINA H. 
No reviews have been submitted for this location.

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