Customer Reviews for OpenRoad Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of OpenRoad Rentals

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hector C. on

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I requested a location close by, but was referred to a location about 9 miles away. Took longer than expected to drive there.

David A. on

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Ryan M. on

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Scott K. on

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Get your act together! Fulfill your contractual commitments and stop blaming the customer for your own poor customer service!

James M. on

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My U-Haul experience was great everything was really smooth!

Harry R. on

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WILLIAM P. on

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Rolando S. on

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I Received wrong information from the rental company, they said I could return my rental truck at any U-HAUL location close to me. After finishing my move, I decided to return the truck that same day at a local U-Haul location in Tustin. The Tustin office off Camino Real has the worst customer service I’ve ever seen, besides one guy who checks in the trucks nobody made an effort to help me return the truck at a different location, they made it seem like I was doing a really bad thing. When I asked to speak to a manager the directed me to an office where 2 employees also had no interest in helping me resolve my drop off issue. Very disappointed with the service, will think twice about rental U-Haul again, I will also be letting people know about the bad service the night receive from U-Haul.

CHARLES B. on

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Richard W. on

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MAGDY G. on

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Marisa C. on

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Craig was very kind and helpful.

Gregory G. on

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Steven K. on

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Outstanding help and assistance, Thank You!

Dinh L. on

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Fernando P. on

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Alexander C. on

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Great customer service very helpful and prompt!

austin V. on

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Albert O. on

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Great experience - super customer satisfaction.!!

Heather R. on

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scott M. on

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matthew G. on

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Felt with this location for other things in the past. Never any issues pick up and drop of was easy. But vehicle had trash piles of dirt and dirty socks in cargo area. Was not happen I had to clean the vehicle before I loaded my stuff

Nichole S. on

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Very friendly and helpful staff, however, close out invice received was had errors. Items were doubled and added on and I was overcahrged.

DEBBIE M. on

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Krraig even made sure my windshield was clean

brian B. on

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Rental clearly explained. Vehicle clean and ready. Fast service

Cherie L D. on

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This place of business was closed when I tried to return the vehicle with a closed gate to the facility. They did have a key drop box outside and I ended up leaving the vehicle locked in the front of the facility.

adolfo P. on

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Joy M. on

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The customer service was great but the truck it’s self was in bad shape . Smelled of burnt oil .

steven M. on

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Michael D. on

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Everything was perfect. Fast and friendly.

Jill L. on

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Very Friendly service, accommodating and easy to work with. I would highly recommend Open Road Rentals for your Uhaul needs.

Timothy W. on

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