Customer Reviews for OpenRoad Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of OpenRoad Rentals

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CHRISTOPHER C.
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Kraig was awesome.

WAYNE T.
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Customer did not leave a comment.

aaron H.
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Customer did not leave a comment.

Brett C.
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Customer did not leave a comment.

AARON J Z.
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After hours equipment drop off is difficult due to the facility having a locked entrance gate and no instructions on where to park the equipment

AARON Z.
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After hours equipment drop off is difficult due to the facility having a locked entrance gate and no instructions on where to park the equipment

Ramsuresh K.
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EVERY THING PERFECT SPECIALLY QUICK RESPONSE N PERSONAL TOUCH 😊😊🙏

GRANTLAND C.
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Customer did not leave a comment.

BILLIE P.
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Customer did not leave a comment.

Andy H.
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No comment

Trevor J.
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Owner is awesome and has great customer service. Way better than a uhaul only location. A++++ rating for sure!!!!! Were a repeat renter from this location.

LESLIE H.
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Very pleased with the service and equipment.

Richard C.
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Customer did not leave a comment.

Joseph N.
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Great service

hector C.
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I requested a location close by, but was referred to a location about 9 miles away. Took longer than expected to drive there.

David A.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

Scott K.
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Get your act together! Fulfill your contractual commitments and stop blaming the customer for your own poor customer service!

James M.
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My U-Haul experience was great everything was really smooth!

Harry R.
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Customer did not leave a comment.

WILLIAM P.
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Customer did not leave a comment.

Rolando S.
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I Received wrong information from the rental company, they said I could return my rental truck at any U-HAUL location close to me. After finishing my move, I decided to return the truck that same day at a local U-Haul location in Tustin. The Tustin office off Camino Real has the worst customer service I've ever seen, besides one guy who checks in the trucks nobody made an effort to help me return the truck at a different location, they made it seem like I was doing a really bad thing. When I asked to speak to a manager the directed me to an office where 2 employees also had no interest in helping me resolve my drop off issue. Very disappointed with the service, will think twice about rental U-Haul again, I will also be letting people know about the bad service the night receive from U-Haul.

CHARLES B.
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Customer did not leave a comment.

Richard W.
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Customer did not leave a comment.

MAGDY G.
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Customer did not leave a comment.

Marisa C.
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Craig was very kind and helpful.

Gregory G.
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Customer did not leave a comment.

Steven K.
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Outstanding help and assistance, Thank You!

Dinh L.
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Customer did not leave a comment.

Fernando P.
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No comments

Alexander C.
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Great customer service very helpful and prompt!

austin V.
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Customer did not leave a comment.

Albert O.
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Great experience - super customer satisfaction.!!

Heather R.
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Customer did not leave a comment.

scott M.
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Customer did not leave a comment.

matthew G.
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Felt with this location for other things in the past. Never any issues pick up and drop of was easy. But vehicle had trash piles of dirt and dirty socks in cargo area. Was not happen I had to clean the vehicle before I loaded my stuff

Nichole S.
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Very friendly and helpful staff, however, close out invice received was had errors. Items were doubled and added on and I was overcahrged.

DEBBIE M.
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Krraig even made sure my windshield was clean

brian B.
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Rental clearly explained. Vehicle clean and ready. Fast service

Cherie L D.
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This place of business was closed when I tried to return the vehicle with a closed gate to the facility. They did have a key drop box outside and I ended up leaving the vehicle locked in the front of the facility.

adolfo P.
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Customer did not leave a comment.

Joy M.
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The customer service was great but the truck it's self was in bad shape . Smelled of burnt oil .

steven M.
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Customer did not leave a comment.

Michael D.
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Everything was perfect. Fast and friendly.

Jill L.
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Very Friendly service, accommodating and easy to work with. I would highly recommend Open Road Rentals for your Uhaul needs.

Timothy W.
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Customer did not leave a comment.

DAYTON K.
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HORRIBLE EXPERIENCE. UHAUL SCREWED UP MY ENTIRE MOVE. PICK UP LOCATION DID NOT HAVE KEYS TO TRUCK, CHARGED ME 3 TIMES FOR THE TRUCK, AND USED UP ALL THE FUNDS I HAD FOR MY MOVE. COSTED ME OVER $500 BECAUSE OF YOUR SCREW UP!!!!!!!!!!!!!!!!!! I'M SO BEYOND PISSED OFF, AND SO DISAPPOINTED IN THE WAY YOUR RUNNING THIS COMPANY. MY FAMILY AND I ARE NOW IN THE HOLE BECAUSE OF YOUR MISTAKES!!!!!!!!! I WILL N.E.V.E.R USE YOUR COMPANY AGAIN. NEVER!!! I WILL ALSO BE PUTTING A REVIEW UP ON YELP, AND ANY AND ALL SOCIAL MEDIA WEBSITES, I CANNOT BELIEVE THE WAY YOUR COMPANY HANDLED THIS. ESPECIALLY AROUND THE HOLIDAYS, UNFREAKING BELIEVABLE!!!!!!

ALAN P.
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This Uhaul was excellent. Great service and a good price.

kallista M.
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I was rated .40 per extra mile but was charged .99 per extra mile...was told it would be round trip but had a problem when turning truck in due to being in system as one way

daryl A.
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Computer was down so the person said they would email final statement to me.

Timothy W.
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Customer did not leave a comment.

james E.
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Great service as usual...

Robert C.
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Bad sign out front of the business. My navigation took me passed the business. I pulled over and called the wrong Lake Elsinore U-Haul and they said they have my trailer. Drove there, they didn't. They sent me to the correct location. The employee at The Rockery was alone running the rock yard. He didn't know what he was doing for renting Uhaul. They didn't rent or sell tow hitches. They didn't sell tow wiring. I had to hook up myself. Whole process wasted 2 hours of my day when I was in a hurry trying to move.

Neal L.
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Customer did not leave a comment.

joseph H.
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Customer did not leave a comment.

Christina B.
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Customer did not leave a comment.

heuy H.
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Need to make some room for Uhaul drop off. There is no room at all, when I drop off at lat night witch is 10 PM, there is no space to park the Uhaul. And the gate was closed, it is after businesses hours, that understandable. So I had no choice, I have to park blocks in fronts of the gate. And that is kind of take a risk, because if some one hit and run I am in deep shit, the place is too dark no light at all. Then I have to shoot a video started from drop the key in the key drop off box and the hold Uhaul just to cover my back.

Timothy W.
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Customer did not leave a comment.

SERGIO P.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

Eugene H.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

Kenneth B.
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Temescal Canyon Rockery was great the guy was nice, and helpful. Uhaul was not, they gave confirmation that the truck was in another place, then sent me 15 miles out of the way to pick it up.

Tami J.
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The company had switched our pick up location without telling us, luckily we discovered it before heading to the original location. The gentleman at the pick up location was very professional and courteous and helped fix the problem and we rented without any further problems.

BARRY L.
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When I rented the trailer I was lead to believe that I would be picking up the trailer at this location. The night before The pick -up of the trailer I was told to go to another location for pick -up..

Timothy W.
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Customer did not leave a comment.

joseph H.
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Customer did not leave a comment.

Jamie K.
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Craig, the Manager, was incredibly patient with us and several changes. He was very communicative and professional. We would definitely recommend him and his location. I've always rented from Home Depot in the past but this was an overall better experience. I will use them again in the future.

William G M.
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Customer did not leave a comment.

darrell L.
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Great customer service, convenient location, overall rating excellent!

kurt W.
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very helpful and professional

Timothy W.
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Customer did not leave a comment.

mary F.
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I will dispute the miles after I have re-driven it today... Not sure if there is something on the truck that increases the miles but my calculations are off by 20 miles... However, everything else was perfect... Thank you

Kimberly M.
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The truck we rented had not been inspected or properly maintained. We had to call roadside assistance and wait for them to replace the fuel line. This delayed our trip by an entire day since we didn't discover that there was an issue until putting gas in the truck before attempting to leave town the night before.

Timothy W.
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Great guy to work with

James R.
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Customer did not leave a comment.

joseph H.
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Customer did not leave a comment.

JEROD P.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

yvonne G.
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Very friendly

CHRISTOPHER S.
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Customer did not leave a comment.

Sharon M.
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Very friendly and had the truck ready when we got there. I will use them again.

chet B.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

Timothy W.
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Customer did not leave a comment.

nicholas V.
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Friendly quick service!0

STEPHEN M.
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Customer did not leave a comment.

JAMES L.
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Service is absolutely awesome, would not change a thing

Frank F.
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Good equipment, well Maintained, great service, great employees

kevin L.
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Will rent from there again if needed.

TROY M.
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Customer did not leave a comment.

patricia C.
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Customer did not leave a comment.

DENISE B.
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Customer did not leave a comment.

DANNIELLE B.
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Customer service at this location was good. I was however disappointed overall having to drive to Lake Elsinore as my original booking through Uhaul had me picking up at a location near me in Corona and I found out they changed the location on me the day before which was 20 minutes further than I anticipated having to go (40 minutes there and back). It cost more with gas and added more miles than it should have been. I had also ordered the blankets to rent which showed on my printed receipt at the time of the booking a dozen in a pack and when I got to the location they told me it only came with 6 in a pack. I had to place an additional order that I wasn't expecting to have to make.

denny B.
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Fill up the gas tank and don't charge my $5.00 for a gallon even though I put gas in the dam thing! I only went 11iles and you are trying to ding me for every stupid little thing! The system you have froze up and renting the truck was more of a hassle than I used it for! So if you haven't caught on my experience was dog shit!!!!

JESSE U.
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Customer did not leave a comment.

ZANA I.
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Customer did not leave a comment.

ROBERT H.
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Very good and convenient.

No reviews have been submitted for this location.

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